Reviews of Le Roi Pasteries & Bakery (Bakery)

1729 Bank St, Ottawa, ON K1V 7Z5, Canada

Average Rating:

DESCRIPTION

We have the reviews of real people who buy the products of Le Roi Pasteries & Bakery (Bakery) in the area of Ottawa (Canada).

At the moment the firm gets a rating of 4 stars out of 5 and the rating is based on 127 reviews.

As you can read, its rating is really high, and it's founded on a high number of feddbacks, so we may say that the score is very accurate. If people have bothered to leave their opinion when they've done well, is that it works.

You know that we do not usually bother to put scores when these are correct and we usually do it only if we've had a problem or issue...

This Bakery is included in the category of Bakery.

Where is Le Roi Pasteries & Bakery?

REVIEWS OF Le Roi Pasteries & Bakery IN Ottawa

Chowdhury Zaman

Terrible service! Defeats the fact that what they sell is really good. Terrible because: (1) Only one person taking care of more customers than he can ever handle. The lines keep getting longer, and the guy keeps getting agitated. (2) When I mention to the guy that they ought to have at least one more person assisting him, he almost screams at me, saying (in heavily accented English), "Then you pay fifty bucks more for everything!" - Go figure! (3) For an establishment making such good business, you'd think they'd take payment with credit cards. But no! They don't want to lose the cents there either! Bottom-line: From their perspective, it's the best bang for the buck. Who cares about the customers? They'll keep coming, whether or not we keep them waiting or scream at them!

Darine Abou Abdallah

Curtis Allain

claude adoh

(Translated) great place (Original) Super endroit

Radwan Chaker

Azeem Ahmed

Waldo Rochow

Absolutely delicious!

Amalia MacRae

Len Picoutlagan

Best strawberry shortcake and most delicious baclava

ANASTASIA ORLOVA

Best place for fresh and yummy sweets ????

Jalal

Easy E

Has a good selection and was open when I arrived. Prices were good and they had what we were looking for. Beware they charge 25-50¢ to accept a debit card, there was no sign advising me of this ahead of time and no way to avoid paying it. for an $80+ transaction it's a bit of a scam, and I usually avoid business that try to offload their merchant costs to the end user. No Credit Cards accepted

DAHAM ALTLEES

Samuel Katshak Muhadia

Dennis Catangay

The Best Bakery in Ottawa! ???? The cakes are so delicious!

Eduardo Menjivar

Delicious!

Rabih Hajjar

majeed latif

(Translated) very good (Original) جيدا جدا

Rawad Elias

It's your typical Lebanese pastry. It's pretty good. The best is the Petit Four (cookies), and the Knefi is good too. The Baklava is ok, and so are the cakes (mostly Black Forest style). The knefi is loaded! Service is pretty fast and polite, but sometimes they don't give you prices over the phone which I found a little annoying. Like I said it's pretty good, but what makes it stand out from the rest of the Lebanese pastries in Ottawa is the Petit Four in my opinion, and the size of the Knefi.

Alsham Abir

Houcine Cherif

Terrible customer service ????

Diane Chaachouh

Awesome desserts, I picked up half moon desserts stuffed with walnuts last week, brought them home they were a little stale, not stuffed enough and too much syrup saturated. Didn't like them and I'm lebanese

Usama Tariq

Great assortment of baklava that is always fresh and offered for a reasonable price.

Razane Roustom

Tito Rugamba

Chaker Z

I went in yesterday for the first time with my friends and was impressed with the great customer service and polite attitude by the cashier! Our sweets were delicious and I am definitely going back again! Thank you!

martin azama

Have nice vanilla cakes. Very friendly

Luma Awad

Jay Al Shekargy

Ali T.

My friend went in to talk to the owner about collaborating since she is a food blogger. She went in to inquire and the owner came across rude and blunt. Absolutely disgusting behaviour shown by the owner, he should learn to respect his customers as customers are number one in making any business successful. I would recommend the owner to read, The Magic of Thinking Big by David Schwartz., a book about how to run a business because he clearly does not know how run one, coming from an entrepreneur himself. Lastly, I have told all my friends in Ottawa to not visit this bakery!

Evelyn Lush

Always very friendly service... Lots of selection, so easy to over indulge!

Malek El Kouzi

Very delicious, many varieties, all amaizingly madewell.

Omar “Ojsty” Mohammed

Mohamad Saed Alhamwi

The Truth14

Amazing middle eastern desserts. The asmaliya and madloo'a are my favourite

Dolly Tohme

For the best Lebanese sweet and pastry

Zayan Khandker

Aman Hamidi

Zaynab Ali

Terrible customer service. Wont even accept the fact they've made a mistake on their part. Worst experience at a restaurant EVER!

chfcher fafoon

Izza Masud

Exceptional service and quality

Gertrude Wilkes

The cakes are just lovely! Real cream, generous embellishments of white chocolate, toasted nuts and fresh fruit. Petit Fours by the pound and more kinds of baklava and other middle Easter delights than you ever imagined! Helpful staff...no credit cards are taken.

Laiba Khan

The winners

be careful i paid for 1000g, he just gave me 850g.

Omar Abbas

Delicious sweets Osamaliyeh rating 8/10 Madlou2a 8/10 3asafireh 8/10 Da3oukiye 8/10 Tart fraise 9/10 Cakes 7/10 Staff super friendly Price $$ fair The only issue is that if your late, certain items will already be sold out. I try to call to book my plate. Highly recommeneded for sweets

Zaineb Al-Haddawi

Pedro Bushy

Thanks for the great KNEFE and other yummy pastries !!!

Michel Blouin

Best pastry in Ottawa

Mohamed Miguil

Haaroon Khodayar

Georges Abou Zeid

Bilal Elhawz

Need improvement price not affordable

Roger Baliki

Nice variety, nice service.

vladimir shtelenkov

Always fresh great staff reasonable prices and taste is never disappointing. Chocolate Eclairs are my personal favourite.

Josiane Mukandori

They have a delicious cake ????, my favourite is chocolate.

Max's drywall

moving forward blindly

Who doesn't accept credit cards in 2021!!!!!

Nabil Hajjar

Gagan Kumar

Henri Sader

Great quality and price. Excellent Lebanese pastries. Artisanal.

Krystine Marie Adame

All their desserts are goooood! It is pretty affordable too. There are times wherein the lineup is long but still worth the wait.

Abdel Elkhalifa

Best pastries I have ever have in Ottawa

Roy & Jeanine Ch

Usman Iftikhar

Yin and the Yang

Love all your bakery treats, and so do my family and friends!!!

Rana Ranroo

Quest Dreamland

Moustafa Eid

Vato Chapin

Great homemade sandwiches.????????????????????????????????????????

Don Tanguay

Great pastries!

Mo Kareem

Charles Rahall

Lots of choices. Clean place, friendly staff.

Aakarshan Singh

A C

manal ayoub

I love it....delicious place!

Ali Dehghan

mukasa amida

(Translated) A beautiful to order cake ????, for birthdays or weddings ect .. (Original) Une belle pour commander des gâteau ????, pour les anniversaires ou mariages ect..

Brenda Minarik

Nargiza Suyunova

My favorite store! A variety of fresh, delicious and beautifully designed sweets...

Woldu Gebremeskel

Terrible customer service. Need to hire someone who has people personality.

Hazab

Sylvie L

Absolutely fantastic baklavas !!!

Mahmood Yaseen

Mansour Wansa

Nancy Groen

Excellent quality sweets - my family has been buying sweets and desserts from this bakery for years. I finally got around to writing a review - good quality!

Maher Sabanegh

Lydia Sayegh

Ayat Tadjalli

Abdul A

Great pastries.

Scott Drennan

Great quality!

Mehdi Lame'e

Awesome experience.

Rima Sultani

Everything is fresh and delicious

Gillian McDonald

Ewww!

Fatima Hamade

Rude staff, and there are better pastries out there

Sina valizadeh

Udit Singla

Tony Rizk

Always fresh Lebanese pastry. Maybe not a lot of selection

CHEZ BRENDA BEAUTY J'APPREND

Just love the cake. The best taste in ottawa so far

Shafqat Mahmood

Super fresh pasteries reasonably priced . Courteous staff

Pawel P

Great bakery, lots of tasty regular and Lebanese sweets. Everything is very reasonably priced and the quality is great with enough cheese or other ingredients. Everything is fresh and the service is very nice in English or Arabic, highly recommended if you're in the area.

Rose Zeidan

Very tasty

Emad Fadel

Fair needs improvement

man _ oeuvre

it's tasty, price is good for me and also clean , but the customer servers is bad !!

J

Manuel A. Alonso Tarajano

Awesome cakes! I don't know about the rest they offer, though it looks really great, but the caked are really awesome.

Ari B

Best pistachio baklava in Ottawa. Great prices.

Vergil Grantcharov

Great pastries and wonderful service despite busy time

Nitin Oza

Same great taste over the years and always fresh.

O.D.T. OttawaDrywallTaper

One of the best bakery in Ottawa. ????????????????????????

Nawaz Alam

It is really good stuff. Just a caution, you will get addicted to it.

Yasmin Godah

Chernyshov Yuriy

عبدالإله يوسف

Arsh Aneja

A. J. Hr

Appears to be a good place for mid-eastern desserts and sweets. Had them a couple of times and I was not disappointed. The products are of good quality, prices are not too high and there is a fair amount of choice. If you're there for a specific product or just for discovery, you'll probably come back again. Staff (1 young lady) seemed a bit overwhelmed and exhausted by the non-stopping flow of incoming customers (I suppose it's a good indicator of a good store?) However, this made the lady quite unfriendly and eager to close the sell as quickly as possible so she can move to the next customer. I don't know if she was alone the whole day or a colleague didn't show up. While I totally understand that she might be tired and just wanting to lower the stress level, I, as a customer didn't feel i was welcome; what I need is a good customer service. Every customer is supposed to be treated with a smile and not feel he's pushed to make his choice as fast as possible. Doesn't really make you comfortable and wanting to come back, right? I don't know if she's always alone or if it's just my luck, but I would recommend having 2 people at the counter for everyone's comfort. Bottom line: nice products, good quality and passable customer service (for now?). I will still come back because currently they're one of the best shops in their category as far as I know.

Jimminy Cricket

Ali Kashmar

My go to place for cheese kanafeh and cream filled pastries

Connie

Waited long to be served... so many people came in and out of the kitchen and didn’t even consider to help me... they aren’t very friendly either... but the cake i did get (strawberry shortcake) was good... just wish their service was better.

Khaoula Louati

Bee it

Poor service.

Patrick Dean

Unpretentious Middle Eastern bakery with cakes and biscuits on one side and a large array of Tunisian or Egyptian goodies on the other (apologies for not knowing their names or exact origins). Much better tasting than what I have eaten elsewhere, the stuff is made with care, good ingredients, and is fresh. Recommended. Also it stays open late, I have been there at 9pm and it was open.

Ashraful Alam

Tasty pastries and amazing service

Nathan Hunter

Yehia Alhammuod

Hussein Z

The desserts are good, especially the cakes, and the pieces are generous. Yes, they lack good customer service and the owner is loud and may be rude but has the heart of a child.

Hanadi Alhamawi

Keyvan Khazabi (Mr. K1)

My favorite! Great price and exceptional quality ????

Pradeep singh Dhaliwal

Annely Echazabal

Don omar

I really love this one

Michel Choueiry

Delicious dessert, great selection and reasonable prices

Melissa Melissa

Very delicious ????????????????

David Gamez

icedemmaricano

The desserts are amazing!! The customer service is good sometimes, depends who is working. Will keep returning either way!

Ameur ESSEKET

Avtar Sharma

Deserve more than 5 stars

Samer Almasri

Sai S

Best cake in Ottawa, mouth watering fresh Baklava varieties. Could not resist to buy more than required, it happens every time.

VortexTheOne

Lovely Le pastries ???????? ????

Maria Smith

No parking :/

jeson jesonrai

Milk Bread ASMR

Fast, and super delicious and very cheap!!

Lyla Jones

Awesome desserts. You got to try it.

Ali Khazal

SAFA FARJ

It has a delicious cakes

Yasser Abed

Love their sweets.

Silviu Marius Bratu

Hayder Salman

Ram Jam

Handmade pastries made with real ingredients. They make the best chocolate eclairs in the city and their fruit tarts are just delightful. I've always received friendly service and prices are excellent compared to any other bakery in the city.

Pascal Ngoussong Sonkeng

Amal Hachem

Cake is delicious and Freshly baked. Not too sweet either. worth the price! Highly recommended.

huma dar

????????????????????????

Chris Csatlos

Marcus

Georges Kanaan

This place is a good place for oriental sweets, staff were not the friendliest.

أنس آنس hameed

(Translated) It is very beautiful and delicious (Original) انهو جميل جدا ولذييذ

Shibu Samkutty

Ismail AMOUD

If i could give a zero I definitely would. Horrible costumer Service. Not a smile or a hello. The sweets are rotten and old. The old man with the mustache is a racist ( a great racist) and a disrespectful. He was smiling with an Arab person like him who was before me and when he served me he completely changed his face and began to frown his face. Ugly look on his face . I immediately said that I do not want any more cakes and I went out to go to another place. I do not recommend going to this place and giving your money to a guy who does not deserve a cent of your money.

Fatima C

One of the best cheesecake in town. Worth calling in to get one made otherwise they might not have left the day you go in. It's light and yet satisfying and not overly sweet. Highly recommend.

Girica Kapoor

Jin Still

I can't believe this place is actually still in business. DISGUSTING!

S Mim

best dessert place..but very underrated..barely any one knows them.its the best place in the town for dessert and guess what its much cheaper than any one else but definitely better than everyone else in town

Denny Daniel

Michael Rodriguez

Tamer Ezziddine

Ahmad Ali

(Translated) The shop is very nice and the pastry tastes nice, but the staff member was really bad. very very . I will not enter this store if the girl is present. Look at his picture. (Original) المحل جميل جدا وطعم المعجنات جميل ، لاكن الموظفه كانت سيئه جدا . جدا جدا . انا لن ادخل هذا المحل اذا كانت الفتاة موجدا. انظرو الى صوره .

Sofiane Braik

Live it

nafiseh fareghi

So yummyyyyy!!!! after 4 years I finally found a real pastery in ottawa! Thank you so much everyone ... manager and staffs making delicious birthday cakes and pastery.

Yihan Fares

Farah Hashmet

Doreen AbouHanna

Jeffrey Adame

Nabil Hares

Great price amazing desserts

A J

Pretty good selection the person working there is probably the owner too is very friendly.

Jennifer O’Reilly

Ayman Shaker Abdelmalak

HM S

Excellent price & quality

Houimel Omar

Moukarama Majed

alfred ft

Not the greatest pastry shop. Especially for "ashta" pastery

Noura Alwani

Jasmeen Kaur Arora

The best place to buy readymade cakes and pastries. The base is very soft and delicious. They do tend to sell out very quickly. If you are looking for custom made cakes, this might not be the best place as they dont do complicated stuff and are very busy as it is. The prices are good and affordable.

Mustafa Benali

really good stuff

Najam Khan

I don't go there for customer service because it's usually not in stock. If however, you are looking for fresh moist cakes with light whipped icing made from fresh cream- not too sweet, topped with generous dark chocolate ribbon and fresh glazed strawberries- a cake that everybody will love and ask you where you got it from- go here. You pay a lot less than most places and you will not be disappointed. ** Edit- went there today, customer service was excellent

haitham hamshow

Sj Nahle

Pastries and Bakery gets a 1 star. Customer Service is a joke. lol zero star.

Auvre Liella Manirabaruta

A Schieda

Well we went in and were practically ignored for 5 minutes. Well we don’t look Arab so it felt like we were annoying them. The man with the moustache came from the back ...no one even said hello. Then the girl finally decided to help us. And we purchased some treats, and then an Arab man entered and was immediately greeted and helped. Nice. I hope the pastries taste good. Won’t be going back.

Tariq Bobby Sona Sona Pakistan

Best bakery in the town ????

نوني الربيعي

Good ????

SM W

Poor customer service. 1 star is more than enough.

Luise Karner

Love this little bakery! My favorite for my birthday cake. Best baklava in Ottawa.

Jony Sorial

Hwee Koh

Love their baklava.

Sousi Man

Delicious fresh sweets. Sparkling clean store.

Sonicc All your needs delivered

Please do yourself a favor and don't buy from this guy. The sweets changed and aren't as good as the reviews say anymore and the rudest employee.

Lucky Aden

Wonderful products but lousy customer service Your customer service is the worst I have ever seen

Fatima El-Khatib

Erminia Jabbour

Great pastries. I love the knafeh !

SRC Contracting Renovations

great food... always fresh... service is quick n kind. ....knaffe... or whoever is spelt... is amazing.

Ankit Chegoor

Great place, great desserts! The man is not so friendly, the two ladies working there are! Still worth it considering how good the desserts are! I visit weekly

Hans Jokes

If i could give a zero I definitely would. Called the store and i got yelled at for some reason. Worst place and the sweets were extremely dry.

Nicolas Aboumourad

Good food good service

Zalmay Satary

A T

Very delicious but i wish employees speak more English not just Arabic especially while serving non-arabic customer

B Merei

Very bad customer service and there is a better quality sweets out there with much better customer service

Pierre D

Im from Montreal and we have many lebanese places that serve knéfé. Tasted this one from Le Roi and honestly it is one of the best ones I have ever tasted!! The kaek is a bit big (bread) but still good. The cheese in the knefe is just amazing. Melts in your mouth. Very friendly family service

Bader Yosief

excellent

Imad Elkadri

Always delicious.

Yousif matar

I made an order a day before and when I come the next day they said ''sorry we did not make it today''.

Wael Aoude

Ordered 2 large cakes 3 days before my birthday event, they ended up giving me a 3 day old cake(at least), both cakes were stale and dry. I called a day before to make sure they gave me fresh ones and double checked when I picked up, I was told they were fresh, which obviously wasn't the case...

Hussain Jawad

Oussama Cherif

Terrible customer service and pastry is as bad

Michael Tower

I got a cake and it was very good looking and tasted good. Price was less than i expected.

Ruth Abraham

Bee IT

So if I can review a 0.5 I think I would... The old grumpy man has absolute no idea of what customer service is. Do not recommend

Tony Fawaz

Delicious Knefe!

Zeina Chaar

Jeanine Aoun

I really love this place amazing cakes and pastry but when I went yesterday they gave me dessert in a tray with two piece of black hair disgusting probably won't go there agian since they are not no longer clean

DR. ABRAHAM

Hands Down The Best Pastry In Canada Bar None. You Must Try The Best Kanaffa In Town. It's My One Stop Shop For Me. DR.ME.DIA GROUP "The King Of Debit & Pos System"

Sami Sosa

Salah Elahmar

Great place, reasonable price

Ali Mahfouz

This was my first and last time visiting this place. Waited 15 minutes for my turn just as I'm about to order, some random guy walks in and the girl behind the counter tells me that it's his turn. I asked why she said he was there before me. You should go take some courses in service cause that's not how it works.

Souad Houache

بشار جبر

not that good

Mohamad Moharam

Chris Ryan

Service is terrible. Sure the food might be good, but what's the point if you're just going to get yelled at when ordering. Attendant didn't even serve people in the right order.

Haidar Al-Aubiydy

One of the best places to buy Baklava in Town. They also sell cakes and biscuits.

sky Alrazzaq

Great Place. Cake is so Delicious, good service , Price is reasonable

M huncho

Abdo Ibrahim

Soooo delicious

Zainab AI

BEST CAKE EVER!

Samir Elrabaa

Caroline J

Very fresh & tasty, but a bit overpriced.

edy aoun

Best ever

Salman Hooshmand

Tim Ibbie

Oula Chokeir

Its niceplace

NEAPCO

(Translated) I did not even want to give a star but it's not possible. We went last night to order a cake, but the owner was so rude, he almost insulted us. I regret to have set foot in this place. He must be ashamed to consider himself a Muslim. (Original) Je ne voulais même pas donner d’étoile mais c’est pas possible. On est passé hier soir pour commander un gâteau, mais le propriétaire était tellement impolis, il nous a presque insulté. Je regrette d’avoir mis les pieds dans cet endroit. Il doit avoir honte de se considérer musulman.

Zara Ogbebor

Rach

Fatima Awad

Freshest pastries in town!

Pierrino Mattman

The service is very bad.. a lot of attitude... will not go back there...

M S

Great pasteries at reasonable prices come with a cost. That cost is pleasant and happy staff. I can say that IF you want better pasteries you need to drive to Laval. If you want better service go practically any where else.

M Bleik

Daniella Daniella

Calvin Burkart

Great pastries and service

Keeks Murray

Horrible costumer Service. Was truly giving me the side eye the whole time I was placing my order. Not a smile or a hello. Its called costumer service. Learn some before going out and serving costumers. Ugly look on her face the whole time experience was horrible. If you want to go to a place where they have amaxing food and GREAT COSTUMER SERVICE go to LABOCCA JUICE. Family oriented and amazing costumer service.

Hussein Abu Dab

Great desserts, highly recommend.

Phillipe Hanna

Hala Raad

Service is great

Jérémie Mabela

Very good!!????

I D

Love their cake and sweet... The best in town :)

Omer Beheisi

Amazing middle eastern style sweets loaded with almonds and pistachios! Swiss roll style cakes and French style bite sizes

Mary J

The employees are very rude and disrespectful. I went in to buy a gift for some friends and was ridiculed and yelled at today by an arrogant employee that mistook my order, unwilling to accept and fix her mistake! I would never recommend anyone to visit this place.

Adam Adam

Renata Yaacoub

This place has great Lebanese deserts including knefe. Recently bought this cake for my mom's birthday. They have the same one with white chocolate shavings. It's a black forest cake. They have small and large size cakes. Service was good.

Omar Elias

Great place for fresh deserts, cakes, sweets and a mix of middle Eastern treats! Always fast friendly service and my place togo for a sweet treat, or gifts.

Steve Said

Abed Rezak Abdat

Mohamad Radif

Very good service and good products.

Mo Aden

Mohamed Dayfallah

ehsanatemian fatemian

The best

André T

Some sweets were delicious and fresh, others tasted old and stale.

rachida

My favorite place

Dominic Lo

Got the Black Forest cake. It tasted good to me.

Yan Xue

The cakes are amazing ..Must try..

Oumaima Elrh

Impolite person serving clients. Made me feel extremely angry today. I asked her nicely about the prices of two cakes and she made it clear that’s bothering her by rolling her eyes right in front of my eyes. I was very happy to come to this bakery and this person ruined it.

Zeina Naserdine

The guy with the mustache is my favorite. Sweets taste great!

Elie El - Haddad

Good fruit pie

Lina Ghandour

I've purchased many cakes/sweets from Le Roi before and never had any issues until my last order. I picked it up a large vanilla cake and found a hair (maybe an eyelash) in it. I called and spoke with Ibrahim, the owner, to get another cake since that one had a hair in it. He said " I'm sorry this happened, but I don't make much profit and can't give you another cake. I'll be loosing $30". I told him it was also unfair that I have paid $30 for a cake that I won't eat. He said "I prefer to loose a customer than loose $30. I make many cakes everyday". So my one star is for the customer service and quality of service provided by Le Roi, specifically the owner. I won't be buying from there ever again, not because of the hair but because they don't value their customers. I truly hope they treat customers better after reading this review.

Brennon B

Great food! Try their strawberry cheesecake, its heavenly!

Hassan Belhamria

Very good place for cakes and desserts. Affordable prices. Is not been my case, but also agree that could be improvements in customer service.

Sahar Shirazi

Amazing cake and amazing service! Will definitly go to this place again.

Angie Mezher

My husband got me a cake for my birthday. After we celebrated with our 4 children, the second day we were all sick and vomiting. That was the only thing we ate that day that was not home made. I will never step foot in this place again!

TheDallol

፟I would have given them 5 stars if they had not have a terrible customer service. I can't believe how a business person in Canada can give such a poor customer service. To order a cake is such a nightmere. They should hire more people and make the guy take customer service training.

Maliya Hussein

Good cakes and sweets but the cusmer service is terrible. Once you experienced their rudeness You will never go back

Mohammad Mahdi

The location is good, the sweets are decent but the customer service is horrendous. I would give them a pass if the baklava was delicious, but I've had same quality from prepackaged baklava. If you're in the restaurant business with decent food, your food better be amazing, this place fails at them both.

asghar h

Very delicious

L Zangana

We had a very poor experience with this bakery recently. My husband and I went to pick up some birthday treats last week, including two slices of cake and a few varieties of baklava. The cakes were as expected but to our horror there was a giant rock embedded within the pistachios and nuts in one of the baklava pieces...my poor mother bit into it and chipped her $10,000 implant and injured one of her other teeth. This is absolutely unacceptable, disgusting and honestly, confusing. How does a rock like this end up in your baking? Do you not inspect the nuts for contaminants? See the photo for comparison of the size of the rock to a penny...it is not small. Anyone paying at least a little attention to their craft would notice this in their pistachio mixture before baking it into the pastries. We are incredibly disappointed and will be bringing this up with Food and Safety. Do better for your customers.

Fouad Ibrahim

Maher Lutf

(Translated) Really there is no credibility in dealing with customers, and thats only happen in the Arabic stores. Unfortunately, there is no credibility in dealing in this shop, they prefer one customer over another, even if they received the request from you, they can give it to others, like what happened with me today. Unfortunately, this happens only in Arab stores. (Original) Really there is no credibility in dealing with customers, and thats only happen in the Arabic stores. للأسف لا يوجد مصداقيه في التعامل في هذا المحل ، يفضلون زبون على زبون آخر حتى لو كانوا مستلمين الطلب منك يمكن أن يعطوه لغيرك مثل ما حصل معي اليوم. للأسف فقط في المحلات العربيه يحدث هذا.

Mohamad Alshikh

Mohannad Wehbe

Lister Ling

DO NOT GO HERE. RUDEST PERSON ON EARTH

محمد زيتون

Carrie McRight

I stopped by as this place was on my way home. I was there today (March 2/2019) at 4pm and picked up cheese desserts. These are called “ahlawat il jibun”, I came home and my son and husband and I found they had a funny taste and then I called the owner. I called at 7pm and was not going to go back tonight but more tomorrow am to get something fresher. I was very nice and did not ask for money just a fresh product. Let me first say, the girl who answered was nice and offered my money back, then I said I rather just a fresh order when I pass by tomorrow. Subsequently, the owner came on the line and began to shout like a crazy man that I was lying. Seriously, dude? You lose a customer and risk bad reviews for $24? Your sweets are rotten and old, and you are a disrespectful man with no customer service skills and are flat out lyer. Your sweets were rotten and you are making people sick so you make a profit and yell? Again for $24 you risk losing customers and shame - FYI...good food is word of mouth! You have just lost me and my families business and I’m from a very large Lebanese family. Too bad, you were too ignornarnt and did not correct your mistake or even attempt to discuss the issue. I don’t deserve to be yeld at because I expressed the truth. I will assume you believe you are the best baker and ant improve on you skill. Le Roi is just no good. Cakes and sweets are better else where as is customer service and they food is fresher and has a higher turn over. Folks, stick with La Brioche, there are two locations, one further down Bank street and another close to south keys. I regret feeling sorry Le Roi. They are rude, have no customer services and frankly rip offs. La Bricohe, I will definitely make the detour next time as it’s always a pleasant experience.

Kamel Al Zein

Akmal Sherzai

I ordered a 2 teer cake and I got a very short cake and full of frosting and was not worth 80 dollars at all. Very unsatisfied.

M. Y.

The very poor customer service really defies the cravings one may have... The owner did not greet any customer - the usual. A young woman was in training, and the way the owner mistreated her was disturbing. It was not a pleasant experience. The sweets are okay, but not my first choice.

Sam A

The employee was so RUDE. If you want to see bad customer service then go there. Strongly recommend going to Accacia Fine Pastries & Desserts on St. Laurent, better food and better service by far.

M Hussain

The cakes are amazing and always very light but delicious. The only reason I didn't give 5 stars is because the last time I ordered a cake over the phone and when I went to pick up they said there was no history of the call and no cake order was made. Thankfully they had one in the freezer in the back so they were able to get it ready for me within 15 minutes of me waiting but still a bit disappointed

Hanida Humsi

Anoop Kapoor

Mario Dagher

Bad customer service. No one there talks or smile. Horrible attitude for that kind of business.

Tahani Sandouk

They don't deserve any star because the costumer service is very rude.

sabrine laribi

Tooooo much sugar my gooooood

MT

Cake was super fresh and tasted amazing!

Asila Taifour

Ahmed Moosbah

Thank you for your kind customer service. I wish you the best

Omar Tabikh

Sana Sarabi

So good sweet, best Middle Eastern cake.

Chad Jeshi

M M

The worst service in town. Don't even think getting something there. Zero customer service and the cakes are not fresh few days old.

Mostapha Wehbe

Ashley Tse

So delicious! None of the desserts were labeled when we arrived, but to be fair, we arrived 5 min before closing. The desserts were all reasonably priced (3 desserts for $4) too! Would definitely go again!

saad Alami

I went to have some pastries there. I waited long to be served. The service was not good. The lady at the store was not happy. The Kanefa was dry and old. The lady still sold it to us. I will never go back.

Sarwar Qureshi

Abdus Salam Rayees

Husam Asha

Bexultan Shayakhmetov

I like their natural taste and fresh products. You will not find the same quality and price at large Grocery Shops. Beck

Fatima Ahmed

This bakery ranks among the worst customer service in Canada ????????????????????????

Sovuth T

Arayeb Masood

Dan G

Tyrie Hermias

Their cakes are absolutely delicious. The icing and filing are not sugary sweet like a lot of standard cakes which for me is perfect. Very reasonably priced as a well. Definitely recommended this place.

Business Hours of Le Roi Pasteries & Bakery in Ottawa

SUNDAY
7AM TO 10PM
MONDAY
7AM TO 10PM
TUESDAY
7AM TO 10PM
WEDNESDAY
7AM TO 10PM
THURSDAY
7AM TO 10PM
FRIDAY
7AM TO 10PM
SATURDAY
7AM TO 10PM

PHONE & WEBPAGE

Le Roi Pasteries & Bakery en Ottawa
View Phone Number
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