We have the reviews of real people who buy the products of Le Roi Pasteries & Bakery (Bakery) in the area of Ottawa (Canada).
At the moment the firm gets a rating of 4 stars out of 5 and the rating is based on 127 reviews.
As you can read, its rating is really high, and it's founded on a high number of feddbacks, so we may say that the score is very accurate. If people have bothered to leave their opinion when they've done well, is that it works.
You know that we do not usually bother to put scores when these are correct and we usually do it only if we've had a problem or issue...
This Bakery is included in the category of Bakery.
Terrible service! Defeats the fact that what they sell is really good. Terrible because: (1) Only one person taking care of more customers than he can ever handle. The lines keep getting longer, and the guy keeps getting agitated. (2) When I mention to the guy that they ought to have at least one more person assisting him, he almost screams at me, saying (in heavily accented English), "Then you pay fifty bucks more for everything!" - Go figure! (3) For an establishment making such good business, you'd think they'd take payment with credit cards. But no! They don't want to lose the cents there either! Bottom-line: From their perspective, it's the best bang for the buck. Who cares about the customers? They'll keep coming, whether or not we keep them waiting or scream at them!
(Translated) great place (Original) Super endroit
Absolutely delicious!
Best strawberry shortcake and most delicious baclava
Best place for fresh and yummy sweets ????
Has a good selection and was open when I arrived. Prices were good and they had what we were looking for. Beware they charge 25-50¢ to accept a debit card, there was no sign advising me of this ahead of time and no way to avoid paying it. for an $80+ transaction it's a bit of a scam, and I usually avoid business that try to offload their merchant costs to the end user. No Credit Cards accepted
The Best Bakery in Ottawa! ???? The cakes are so delicious!
Delicious!
(Translated) very good (Original) جيدا جدا
It's your typical Lebanese pastry. It's pretty good. The best is the Petit Four (cookies), and the Knefi is good too. The Baklava is ok, and so are the cakes (mostly Black Forest style). The knefi is loaded! Service is pretty fast and polite, but sometimes they don't give you prices over the phone which I found a little annoying. Like I said it's pretty good, but what makes it stand out from the rest of the Lebanese pastries in Ottawa is the Petit Four in my opinion, and the size of the Knefi.
Terrible customer service ????
Awesome desserts, I picked up half moon desserts stuffed with walnuts last week, brought them home they were a little stale, not stuffed enough and too much syrup saturated. Didn't like them and I'm lebanese
Great assortment of baklava that is always fresh and offered for a reasonable price.
I went in yesterday for the first time with my friends and was impressed with the great customer service and polite attitude by the cashier! Our sweets were delicious and I am definitely going back again! Thank you!
Have nice vanilla cakes. Very friendly
My friend went in to talk to the owner about collaborating since she is a food blogger. She went in to inquire and the owner came across rude and blunt. Absolutely disgusting behaviour shown by the owner, he should learn to respect his customers as customers are number one in making any business successful. I would recommend the owner to read, The Magic of Thinking Big by David Schwartz., a book about how to run a business because he clearly does not know how run one, coming from an entrepreneur himself. Lastly, I have told all my friends in Ottawa to not visit this bakery!
Always very friendly service... Lots of selection, so easy to over indulge!
Very delicious, many varieties, all amaizingly madewell.
Amazing middle eastern desserts. The asmaliya and madloo'a are my favourite
For the best Lebanese sweet and pastry
Terrible customer service. Wont even accept the fact they've made a mistake on their part. Worst experience at a restaurant EVER!
Exceptional service and quality
The cakes are just lovely! Real cream, generous embellishments of white chocolate, toasted nuts and fresh fruit. Petit Fours by the pound and more kinds of baklava and other middle Easter delights than you ever imagined! Helpful staff...no credit cards are taken.
be careful i paid for 1000g, he just gave me 850g.
Delicious sweets Osamaliyeh rating 8/10 Madlou2a 8/10 3asafireh 8/10 Da3oukiye 8/10 Tart fraise 9/10 Cakes 7/10 Staff super friendly Price $$ fair The only issue is that if your late, certain items will already be sold out. I try to call to book my plate. Highly recommeneded for sweets
Thanks for the great KNEFE and other yummy pastries !!!
Best pastry in Ottawa
Need improvement price not affordable
Nice variety, nice service.
Always fresh great staff reasonable prices and taste is never disappointing. Chocolate Eclairs are my personal favourite.
They have a delicious cake ????, my favourite is chocolate.
Who doesn't accept credit cards in 2021!!!!!
Great quality and price. Excellent Lebanese pastries. Artisanal.
All their desserts are goooood! It is pretty affordable too. There are times wherein the lineup is long but still worth the wait.
Best pastries I have ever have in Ottawa
Love all your bakery treats, and so do my family and friends!!!
Great homemade sandwiches.????????????????????????????????????????
Great pastries!
Lots of choices. Clean place, friendly staff.
I love it....delicious place!
(Translated) A beautiful to order cake ????, for birthdays or weddings ect .. (Original) Une belle pour commander des gâteau ????, pour les anniversaires ou mariages ect..
My favorite store! A variety of fresh, delicious and beautifully designed sweets...
Terrible customer service. Need to hire someone who has people personality.
Absolutely fantastic baklavas !!!
Excellent quality sweets - my family has been buying sweets and desserts from this bakery for years. I finally got around to writing a review - good quality!
Great pastries.
Great quality!
Awesome experience.
Everything is fresh and delicious
Ewww!
Rude staff, and there are better pastries out there
Always fresh Lebanese pastry. Maybe not a lot of selection
Just love the cake. The best taste in ottawa so far
Super fresh pasteries reasonably priced . Courteous staff
Great bakery, lots of tasty regular and Lebanese sweets. Everything is very reasonably priced and the quality is great with enough cheese or other ingredients. Everything is fresh and the service is very nice in English or Arabic, highly recommended if you're in the area.
Very tasty
Fair needs improvement
it's tasty, price is good for me and also clean , but the customer servers is bad !!
Awesome cakes! I don't know about the rest they offer, though it looks really great, but the caked are really awesome.
Best pistachio baklava in Ottawa. Great prices.
Great pastries and wonderful service despite busy time
Same great taste over the years and always fresh.
One of the best bakery in Ottawa. ????????????????????????
It is really good stuff. Just a caution, you will get addicted to it.
Appears to be a good place for mid-eastern desserts and sweets. Had them a couple of times and I was not disappointed. The products are of good quality, prices are not too high and there is a fair amount of choice. If you're there for a specific product or just for discovery, you'll probably come back again. Staff (1 young lady) seemed a bit overwhelmed and exhausted by the non-stopping flow of incoming customers (I suppose it's a good indicator of a good store?) However, this made the lady quite unfriendly and eager to close the sell as quickly as possible so she can move to the next customer. I don't know if she was alone the whole day or a colleague didn't show up. While I totally understand that she might be tired and just wanting to lower the stress level, I, as a customer didn't feel i was welcome; what I need is a good customer service. Every customer is supposed to be treated with a smile and not feel he's pushed to make his choice as fast as possible. Doesn't really make you comfortable and wanting to come back, right? I don't know if she's always alone or if it's just my luck, but I would recommend having 2 people at the counter for everyone's comfort. Bottom line: nice products, good quality and passable customer service (for now?). I will still come back because currently they're one of the best shops in their category as far as I know.
My go to place for cheese kanafeh and cream filled pastries
Waited long to be served... so many people came in and out of the kitchen and didn’t even consider to help me... they aren’t very friendly either... but the cake i did get (strawberry shortcake) was good... just wish their service was better.
Poor service.
Unpretentious Middle Eastern bakery with cakes and biscuits on one side and a large array of Tunisian or Egyptian goodies on the other (apologies for not knowing their names or exact origins). Much better tasting than what I have eaten elsewhere, the stuff is made with care, good ingredients, and is fresh. Recommended. Also it stays open late, I have been there at 9pm and it was open.
Tasty pastries and amazing service
The desserts are good, especially the cakes, and the pieces are generous. Yes, they lack good customer service and the owner is loud and may be rude but has the heart of a child.
My favorite! Great price and exceptional quality ????
I really love this one
Delicious dessert, great selection and reasonable prices
Very delicious ????????????????
The desserts are amazing!! The customer service is good sometimes, depends who is working. Will keep returning either way!
Deserve more than 5 stars
Best cake in Ottawa, mouth watering fresh Baklava varieties. Could not resist to buy more than required, it happens every time.
Lovely Le pastries ???????? ????
No parking :/
Fast, and super delicious and very cheap!!
Awesome desserts. You got to try it.
It has a delicious cakes
Love their sweets.
Handmade pastries made with real ingredients. They make the best chocolate eclairs in the city and their fruit tarts are just delightful. I've always received friendly service and prices are excellent compared to any other bakery in the city.
Cake is delicious and Freshly baked. Not too sweet either. worth the price! Highly recommended.
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This place is a good place for oriental sweets, staff were not the friendliest.
(Translated) It is very beautiful and delicious (Original) انهو جميل جدا ولذييذ
If i could give a zero I definitely would. Horrible costumer Service. Not a smile or a hello. The sweets are rotten and old. The old man with the mustache is a racist ( a great racist) and a disrespectful. He was smiling with an Arab person like him who was before me and when he served me he completely changed his face and began to frown his face. Ugly look on his face . I immediately said that I do not want any more cakes and I went out to go to another place. I do not recommend going to this place and giving your money to a guy who does not deserve a cent of your money.
One of the best cheesecake in town. Worth calling in to get one made otherwise they might not have left the day you go in. It's light and yet satisfying and not overly sweet. Highly recommend.
I can't believe this place is actually still in business. DISGUSTING!
best dessert place..but very underrated..barely any one knows them.its the best place in the town for dessert and guess what its much cheaper than any one else but definitely better than everyone else in town
(Translated) The shop is very nice and the pastry tastes nice, but the staff member was really bad. very very . I will not enter this store if the girl is present. Look at his picture. (Original) المحل جميل جدا وطعم المعجنات جميل ، لاكن الموظفه كانت سيئه جدا . جدا جدا . انا لن ادخل هذا المحل اذا كانت الفتاة موجدا. انظرو الى صوره .
Live it
So yummyyyyy!!!! after 4 years I finally found a real pastery in ottawa! Thank you so much everyone ... manager and staffs making delicious birthday cakes and pastery.
Great price amazing desserts
Pretty good selection the person working there is probably the owner too is very friendly.
Excellent price & quality
Not the greatest pastry shop. Especially for "ashta" pastery
The best place to buy readymade cakes and pastries. The base is very soft and delicious. They do tend to sell out very quickly. If you are looking for custom made cakes, this might not be the best place as they dont do complicated stuff and are very busy as it is. The prices are good and affordable.
really good stuff
I don't go there for customer service because it's usually not in stock. If however, you are looking for fresh moist cakes with light whipped icing made from fresh cream- not too sweet, topped with generous dark chocolate ribbon and fresh glazed strawberries- a cake that everybody will love and ask you where you got it from- go here. You pay a lot less than most places and you will not be disappointed. ** Edit- went there today, customer service was excellent
Pastries and Bakery gets a 1 star. Customer Service is a joke. lol zero star.
Well we went in and were practically ignored for 5 minutes. Well we don’t look Arab so it felt like we were annoying them. The man with the moustache came from the back ...no one even said hello. Then the girl finally decided to help us. And we purchased some treats, and then an Arab man entered and was immediately greeted and helped. Nice. I hope the pastries taste good. Won’t be going back.
Best bakery in the town ????
Good ????
Poor customer service. 1 star is more than enough.
Love this little bakery! My favorite for my birthday cake. Best baklava in Ottawa.
Love their baklava.
Delicious fresh sweets. Sparkling clean store.
Please do yourself a favor and don't buy from this guy. The sweets changed and aren't as good as the reviews say anymore and the rudest employee.
Wonderful products but lousy customer service Your customer service is the worst I have ever seen
Great pastries. I love the knafeh !
great food... always fresh... service is quick n kind. ....knaffe... or whoever is spelt... is amazing.
Great place, great desserts! The man is not so friendly, the two ladies working there are! Still worth it considering how good the desserts are! I visit weekly
If i could give a zero I definitely would. Called the store and i got yelled at for some reason. Worst place and the sweets were extremely dry.
Good food good service
Very delicious but i wish employees speak more English not just Arabic especially while serving non-arabic customer
Very bad customer service and there is a better quality sweets out there with much better customer service
Im from Montreal and we have many lebanese places that serve knéfé. Tasted this one from Le Roi and honestly it is one of the best ones I have ever tasted!! The kaek is a bit big (bread) but still good. The cheese in the knefe is just amazing. Melts in your mouth. Very friendly family service
excellent
Always delicious.
I made an order a day before and when I come the next day they said ''sorry we did not make it today''.
Ordered 2 large cakes 3 days before my birthday event, they ended up giving me a 3 day old cake(at least), both cakes were stale and dry. I called a day before to make sure they gave me fresh ones and double checked when I picked up, I was told they were fresh, which obviously wasn't the case...
Terrible customer service and pastry is as bad
I got a cake and it was very good looking and tasted good. Price was less than i expected.
So if I can review a 0.5 I think I would... The old grumpy man has absolute no idea of what customer service is. Do not recommend
Delicious Knefe!
I really love this place amazing cakes and pastry but when I went yesterday they gave me dessert in a tray with two piece of black hair disgusting probably won't go there agian since they are not no longer clean
Hands Down The Best Pastry In Canada Bar None. You Must Try The Best Kanaffa In Town. It's My One Stop Shop For Me. DR.ME.DIA GROUP "The King Of Debit & Pos System"
Great place, reasonable price
This was my first and last time visiting this place. Waited 15 minutes for my turn just as I'm about to order, some random guy walks in and the girl behind the counter tells me that it's his turn. I asked why she said he was there before me. You should go take some courses in service cause that's not how it works.
not that good
Service is terrible. Sure the food might be good, but what's the point if you're just going to get yelled at when ordering. Attendant didn't even serve people in the right order.
One of the best places to buy Baklava in Town. They also sell cakes and biscuits.
Great Place. Cake is so Delicious, good service , Price is reasonable
Soooo delicious
BEST CAKE EVER!
Very fresh & tasty, but a bit overpriced.
Best ever
Its niceplace
(Translated) I did not even want to give a star but it's not possible. We went last night to order a cake, but the owner was so rude, he almost insulted us. I regret to have set foot in this place. He must be ashamed to consider himself a Muslim. (Original) Je ne voulais même pas donner d’étoile mais c’est pas possible. On est passé hier soir pour commander un gâteau, mais le propriétaire était tellement impolis, il nous a presque insulté. Je regrette d’avoir mis les pieds dans cet endroit. Il doit avoir honte de se considérer musulman.
Freshest pastries in town!
The service is very bad.. a lot of attitude... will not go back there...
Great pasteries at reasonable prices come with a cost. That cost is pleasant and happy staff. I can say that IF you want better pasteries you need to drive to Laval. If you want better service go practically any where else.
Great pastries and service
Horrible costumer Service. Was truly giving me the side eye the whole time I was placing my order. Not a smile or a hello. Its called costumer service. Learn some before going out and serving costumers. Ugly look on her face the whole time experience was horrible. If you want to go to a place where they have amaxing food and GREAT COSTUMER SERVICE go to LABOCCA JUICE. Family oriented and amazing costumer service.
Great desserts, highly recommend.
Service is great
Very good!!????
Love their cake and sweet... The best in town :)
Amazing middle eastern style sweets loaded with almonds and pistachios! Swiss roll style cakes and French style bite sizes
The employees are very rude and disrespectful. I went in to buy a gift for some friends and was ridiculed and yelled at today by an arrogant employee that mistook my order, unwilling to accept and fix her mistake! I would never recommend anyone to visit this place.
This place has great Lebanese deserts including knefe. Recently bought this cake for my mom's birthday. They have the same one with white chocolate shavings. It's a black forest cake. They have small and large size cakes. Service was good.
Great place for fresh deserts, cakes, sweets and a mix of middle Eastern treats! Always fast friendly service and my place togo for a sweet treat, or gifts.
Very good service and good products.
The best
Some sweets were delicious and fresh, others tasted old and stale.
My favorite place
Got the Black Forest cake. It tasted good to me.
The cakes are amazing ..Must try..
Impolite person serving clients. Made me feel extremely angry today. I asked her nicely about the prices of two cakes and she made it clear that’s bothering her by rolling her eyes right in front of my eyes. I was very happy to come to this bakery and this person ruined it.
The guy with the mustache is my favorite. Sweets taste great!
Good fruit pie
I've purchased many cakes/sweets from Le Roi before and never had any issues until my last order. I picked it up a large vanilla cake and found a hair (maybe an eyelash) in it. I called and spoke with Ibrahim, the owner, to get another cake since that one had a hair in it. He said " I'm sorry this happened, but I don't make much profit and can't give you another cake. I'll be loosing $30". I told him it was also unfair that I have paid $30 for a cake that I won't eat. He said "I prefer to loose a customer than loose $30. I make many cakes everyday". So my one star is for the customer service and quality of service provided by Le Roi, specifically the owner. I won't be buying from there ever again, not because of the hair but because they don't value their customers. I truly hope they treat customers better after reading this review.
Great food! Try their strawberry cheesecake, its heavenly!
Very good place for cakes and desserts. Affordable prices. Is not been my case, but also agree that could be improvements in customer service.
Amazing cake and amazing service! Will definitly go to this place again.
My husband got me a cake for my birthday. After we celebrated with our 4 children, the second day we were all sick and vomiting. That was the only thing we ate that day that was not home made. I will never step foot in this place again!
፟I would have given them 5 stars if they had not have a terrible customer service. I can't believe how a business person in Canada can give such a poor customer service. To order a cake is such a nightmere. They should hire more people and make the guy take customer service training.
Good cakes and sweets but the cusmer service is terrible. Once you experienced their rudeness You will never go back
The location is good, the sweets are decent but the customer service is horrendous. I would give them a pass if the baklava was delicious, but I've had same quality from prepackaged baklava. If you're in the restaurant business with decent food, your food better be amazing, this place fails at them both.
Very delicious
We had a very poor experience with this bakery recently. My husband and I went to pick up some birthday treats last week, including two slices of cake and a few varieties of baklava. The cakes were as expected but to our horror there was a giant rock embedded within the pistachios and nuts in one of the baklava pieces...my poor mother bit into it and chipped her $10,000 implant and injured one of her other teeth. This is absolutely unacceptable, disgusting and honestly, confusing. How does a rock like this end up in your baking? Do you not inspect the nuts for contaminants? See the photo for comparison of the size of the rock to a penny...it is not small. Anyone paying at least a little attention to their craft would notice this in their pistachio mixture before baking it into the pastries. We are incredibly disappointed and will be bringing this up with Food and Safety. Do better for your customers.
(Translated) Really there is no credibility in dealing with customers, and thats only happen in the Arabic stores. Unfortunately, there is no credibility in dealing in this shop, they prefer one customer over another, even if they received the request from you, they can give it to others, like what happened with me today. Unfortunately, this happens only in Arab stores. (Original) Really there is no credibility in dealing with customers, and thats only happen in the Arabic stores. للأسف لا يوجد مصداقيه في التعامل في هذا المحل ، يفضلون زبون على زبون آخر حتى لو كانوا مستلمين الطلب منك يمكن أن يعطوه لغيرك مثل ما حصل معي اليوم. للأسف فقط في المحلات العربيه يحدث هذا.
DO NOT GO HERE. RUDEST PERSON ON EARTH
I stopped by as this place was on my way home. I was there today (March 2/2019) at 4pm and picked up cheese desserts. These are called “ahlawat il jibun”, I came home and my son and husband and I found they had a funny taste and then I called the owner. I called at 7pm and was not going to go back tonight but more tomorrow am to get something fresher. I was very nice and did not ask for money just a fresh product. Let me first say, the girl who answered was nice and offered my money back, then I said I rather just a fresh order when I pass by tomorrow. Subsequently, the owner came on the line and began to shout like a crazy man that I was lying. Seriously, dude? You lose a customer and risk bad reviews for $24? Your sweets are rotten and old, and you are a disrespectful man with no customer service skills and are flat out lyer. Your sweets were rotten and you are making people sick so you make a profit and yell? Again for $24 you risk losing customers and shame - FYI...good food is word of mouth! You have just lost me and my families business and I’m from a very large Lebanese family. Too bad, you were too ignornarnt and did not correct your mistake or even attempt to discuss the issue. I don’t deserve to be yeld at because I expressed the truth. I will assume you believe you are the best baker and ant improve on you skill. Le Roi is just no good. Cakes and sweets are better else where as is customer service and they food is fresher and has a higher turn over. Folks, stick with La Brioche, there are two locations, one further down Bank street and another close to south keys. I regret feeling sorry Le Roi. They are rude, have no customer services and frankly rip offs. La Bricohe, I will definitely make the detour next time as it’s always a pleasant experience.
I ordered a 2 teer cake and I got a very short cake and full of frosting and was not worth 80 dollars at all. Very unsatisfied.
The very poor customer service really defies the cravings one may have... The owner did not greet any customer - the usual. A young woman was in training, and the way the owner mistreated her was disturbing. It was not a pleasant experience. The sweets are okay, but not my first choice.
The employee was so RUDE. If you want to see bad customer service then go there. Strongly recommend going to Accacia Fine Pastries & Desserts on St. Laurent, better food and better service by far.
The cakes are amazing and always very light but delicious. The only reason I didn't give 5 stars is because the last time I ordered a cake over the phone and when I went to pick up they said there was no history of the call and no cake order was made. Thankfully they had one in the freezer in the back so they were able to get it ready for me within 15 minutes of me waiting but still a bit disappointed
Bad customer service. No one there talks or smile. Horrible attitude for that kind of business.
They don't deserve any star because the costumer service is very rude.
Tooooo much sugar my gooooood
Cake was super fresh and tasted amazing!
Thank you for your kind customer service. I wish you the best
So good sweet, best Middle Eastern cake.
The worst service in town. Don't even think getting something there. Zero customer service and the cakes are not fresh few days old.
So delicious! None of the desserts were labeled when we arrived, but to be fair, we arrived 5 min before closing. The desserts were all reasonably priced (3 desserts for $4) too! Would definitely go again!
I went to have some pastries there. I waited long to be served. The service was not good. The lady at the store was not happy. The Kanefa was dry and old. The lady still sold it to us. I will never go back.
I like their natural taste and fresh products. You will not find the same quality and price at large Grocery Shops. Beck
This bakery ranks among the worst customer service in Canada ????????????????????????
Their cakes are absolutely delicious. The icing and filing are not sugary sweet like a lot of standard cakes which for me is perfect. Very reasonably priced as a well. Definitely recommended this place.