Reviews of Ooh La La Cupcakes (Bakery)

farnaz rahnama

Really amazing Breakfast

Kathryn Jones

The best cupcakes EVER!!!!

Mandy Wilson

They make the best cupcakes! The cakes are perfectly moistened and the icing is delicious. The store is well laid out, but could stand to be a little larger. The staff are friendly and helpful. There is often a lineup!

Chanice C

vegan ones are better than the regular ones and I'm not even vegan! Regular ones were okay.

Becs Black

THE BEST!! Like heaven in your mouth, the cupcakes were so tasty. I will definitely go back to get more. Super icing and cake was so moist. The service was amazingly friendly and attentive. Very helpful too. All over perfect!

t jackson

I have a pretty solid sweet tooth but most cupcakes give me headache, however Ooh la la makes batter that is just perfect and compliments it with real butter cream icing that I honestly have found to be more satisfying than most relationships. The staff is also the perfect combination of sweet and wholesome with smiles as big as their hearts ????

Kat Williams

Best cupcakes in Victoria and thrilled that there's more than one location. A suggestion for improvement though is to supply customers with a printed piece of paper listing what the cupcakes are. I know this is a cost, but it doesn't need to be on heavy, glossy paper. It's customary with fancy boxes of chocolates and appreciated by recipients. Yes, I know you have this online, but this is inadequate when I give a box to my vet or seniors.

Eric Prothero-Brooks

Family buys them often for special events. The mini ones are great for kids. Price seems fine but what do I know about gourmet cupcakes. Cookie monster is the best one!

Dorothy Urbanovsky

Ooh la la the service stinks...We enjoyed 4 cupcakes here and all were very tasty! I had no problems with the cupcakes at all but the lady working was so rude. We asked her what flavors she recommended and we barely got a response, she just blew us off. While we ate our cupcakes other people came in and she was just as rude. Very cute decor, great cupcakes, but horrible service.

Eleana Baker

They did mini red velvet gender reveal cupcakes for me as I wanted to let everyone at work know the gender. Cupcakes were beautiful and so delicious!!! I’m obsessed with cupcakes and these are the best cupcakes in Victoria! I will forever be a customer!

Yvonne Perrett

Amazing vegan cupcakes!!

Loretta Paterson

Liked their cupcakes vegan strawberry delish but flourless choc just tasted like oil

Eden Sunflower

Very nice cupcakes! outrageously priced

Hank Kao

Best " Cup Cake" at Victoria. If you love cup cake you got to try their cup cake. Amazing..... I can finish a dozen by myself. Now you know how good it is.

Janice McCullough

Great cakes. Nice tea shop. Offers gluten free and vegan choices.

Jill K.

I love cupcakes and I have been searching for the perfect vegan cupcake for quite some time. Finally, I can cease my search! Ooh La La Cupcakes have a variety of vegan options, and I have tried three. AMAZING! Super moist, flavourful, appealing to the eye ... I cannot say enough! The only sad thing is that this company is not located in my city :( Perhaps some expansion plans are in the works...?!

Tracy Amande

Recently tried a customized cake from this place- coconut flavoured. Ok i must say, it made me speechless, words cannot explain the creamy taste and unique feel. Wow it is beyond words, I am an absolute fan!!

Glenn Letham

Amazing, fresh cupcakes... The chocolate is incredible!

Kathleen

I've always gone to Ooh La La Cupcakes for family birthday celebrations. Since being diagnosed with Crohn's disease 2 years ago, I have many food sensitivities including gluten and dairy. After looking on your website, I was excited to see there was a vegan cupcake with vegan icing. However, when my husband and I went to get cupcakes, we were informed that the vegan cupcake wasn't gluten free. The server smiled at me then said "You can't have it all!" I asked if the gluten free cupcake had dairy free icing but was told that it doesn't. My husband suggested that Ooh La La develop a gluten and dairy free cupcake. The server actually replied sarcastically that "We might as well cut them out from Styrofoam then!" My husband and I were quite taken aback as it shows a serious lack of intelligence and compassion for those of us who suffer from food sensitivities. I will NEVER buy cupcakes from Ooh La La again. Luckily there are a plethora of dairy and gluten free cupcake recipes online so I'll just make my own. Answer to owner's response: I guess if you or your loved ones had experience with IBD and food sensitivities, you wouldn't be prone to making sarcastic comments, thinking they were humourous. Other food establishments cater to those of us with food sensitivities without an issue - Panago, Subway and various others. If you understood sensitivities, which you obviously don't, you would know that gluten and dairy free often occur together. As more of us in society are becoming sensitive to different foods, this is something to educate yourself on if you plan on increasing your market. By the way, sugar is not included on my list.

Shelby Whalen

The overhang above your store has been horribly crooked for at least five years and is such an eye sore. Get it fixed already!

Gayle Wigmore

I recently helped host a bridal shower and we had ordered cupcakes from Ooh La La for part of the desserts. We had strawberry and vanilla flavors. They were a big hit with everyone and I think was one of the favorite desserts there. Thanks Ooh La La!

Matt_ B

Papafranku would be proud

ella larsen !

I LOVE THIS PLACE, I've been getting cakes here since I was 7. So attentive to detail and very professional thank you so so much ????????

Stephen Hawkes

Awesome. Don't believe the naysayers. Pricey? $3.50 per cupcake seems pretty fair for a single cupcake of this quality. How much does a coffee shop charge for a muffin? We bought a half dozen and were thoroughly impressed. Moist and delicious. The buttercream icing is amazing (not too sweet and smooth as silk). Only one I wasn't completely impressed with was one that had banana loaf as the cake. It wasn't as moist and airy. I'd expect it to be denser, but it wasn't as deliciously moist as the other cake based ones. Still moist, but the bar was set high by the other cakes. Bought a coffee as well and it was good. No clue what they use, but it was smooth.

Carolyn Keilty

Yummy!

Russell Redcloud

Over priced cupcakes that don't measure up!

Chris Marcan

Delicious frosting and cake. Not too sweet. Will definitely go back.

Amie

not only are there cupcakes fantastic, my sister ordered a cake for me for my birthday I n the form of a pizza and it looked amazing (plus was delicious). Great service and highly recommend

Jenica Ma

I'm a cake addict and this place is my favorite place to go. The cupcake batter really has a perfect taste when coupled with the creams, each flavour has components that compliment itself very well. The creams on top aren't crazy sweet, they're made mindfully with the intent to be yummy and addictive enough to keep going for more. They're flavorful, pretty and never dry ???????? I think they beat all the chains and little café's around so far. I honestly have no idea what people on thinking when they say they all taste the same. Every cake is different and the creams/buttercream/cream cheeses on top are flavoured well, very different and very pleasant.

Shortbread Cookie

Thank you so much for making my birthday cake. The ombre was nice. But I can't help but to think that there was not much effort put into Simba. I was charged $140. I would probably ask elsewhere next time

Wyatt M

Bland and overpriced! From the descriptions it sounded like there would be different types of “icing” for the different flavours of cupcake I ordered but it seemed like the colour was the only thing that changed. For the price and all the boasting of handmade with high quality ingredients these were very disappointing. There are better cupcakes out there so I won’t be back. In response: there isn’t a single description that says it is a Swiss meringue buttercream that’s used. Maybe this could be made clearer?

sean conway

Great taste, look and price!

Clive Gorman

One of two places to get cupcakes in Victoria. Lovely place and service.

Ashley Brilhante

Best cupcakes I have found in Victoria! Hard to pick one favorite - they are all amazing!

Chad H

Ooh La La Cupcakes baked our wedding cake The staff was able to take a picture from the internet and bake a cake based off of the design when other companies in the area said no to the request. We were very happy with the finished product and took many pictures of it. The taste of the cake was very good as promised.

Anna Mae Routledge

The owner was incredibly helpful in supporting a birthday gift of cupcakes delivered through DoorDash. The recipient was beyond excited about the cupcakes and how beautiful they looked. Ooh La La made her feel very special. Thank you for going above and beyond.

Ravneet Dhatt

Delicious cupcakes. Don’t forget to take advantage of their rewards program. Although I’m not vegan, the vegan oreo is my fav!!

Veronica Green

Fantastic cupcakes, but quite pricey

Brett Nelson

Best cupcakes I've had in town by far

Thomas Walsh

Good Cupcakes, just wish an only cupcake place would have more than one gluten free option, after having the one cupcake, there's no reason to go back.

Ella Doodles

Oh la la cupcakes is an amazing business with great customer service and delicious cupcakes. I go there every year with my family and friends after our cello recital and the cupcakes are always top knotch! The attention to detail on the decorating is incredible and the cakes are moist and fluffy. Highly recommend ????

Greg Bird

Excellent cupcakes. A wide variety of flavors and types with dairy free and other options. My kids favourite cupcake spot!

Benjamin Coles

Tasty treats for my vegan family members.

Marie Ko

Five years!!! That is how long I have been ordering from you guys and I have never been disappointed. Sherryl and your team @ Ooh La La Cupecakes are hands down the best cake decorators in BC.

OBAX

Nice place nice people with nice prices

Sydney Millman

Ooh La La Cupcakes, is close to my workplace, so myself, and my co-workers often go for an afternoon treat, or to purchase a cupcake for a birthday. The cupcakes are phenomenal, and I have never had issues with the service until my last trip a few days ago. This past week myself, and 2 other co-workers went to purchase some cupcakes. When we arrived we were not 100% certain on what we would order, and we were purchasing 2 cupcakes for a birthday, and were decided who would purchase what. The employee working behind the counter, seemed somewhat frustrated by our 'disorganization'. Once we had our orders and were paying (sensing the lady's frustration) I apologized for our complex order. The lady just disregarded my comment. I also asked if I could get one of the cupcake punch-cards as I had never been offered one before, and she abruptly said 'Yes, you will all get one'. We all paid and then realized it may be tricky carrying all the cupcakes back to work (it was pouring rain and we were all carrying umbrellas). One of my co-workers asked if they had a bag, the lady hesitated. My co-worker then asked if they charged for bags. She said yes, we charge for bags, and then did not offer us a bag or to pay for a bag. I found this quite disappointing as in total we had spent around $70....would it really be too much to spare one bag? As mentioned previously, the cupcakes are great! But the customer service could use some improving.

Kayla Polet

These cupcakes are truly amazing.

Dysfunctional Doorknob

Asked for a strawberry cake get a carrot cake icing is too sugary

Max K

It's always a little nerve-wracking taking the first bite of a cupcake. They vary so wildly in quality, one could end up with a decadent morsel or a dry old kitchen sponge smeared in chalky, cloyingly sweet paste. The first bite of a cupcake purchased here will assuage any fears. The cake itself is pleasantly moist and the frosting complements it perfectly rather than overwhelming it. Asking staff for their personal recommendations is always a good way to get something good, and the friendly bakers here didn't disappoint. The suggested carrot cake cupcake (a limited-time offer--I urge the management to make this a permanent thing) was packed with flavour and perfectly matched to the cream cheese icing. Those looking to add a little visual élan to their festivities may be interested in the selection of glittering tiaras and various festive accoutrements.

Flavia Guerreiro-Dunbar

Very very delicious. It's unbelievable. It made me like icing even though I don't

Beatrice Toner

Their passion fruit coconut cupcake is to die for - legiterally the best cupcake I've ever had. If you go for the cupcakes, you'll stay for the salted caramels. YUM.

Kimberly Cook

Best cupcakes in Victoria and the staff at the Hillside location are always friendly and welcoming. Great cupcake selections and they also offer tea and coffee in a lovely shop with beautiful atmosphere and surroundings. A very instagrammable and pretty shop.

Adeola “YonkYonk” A.

6 stars out of 5! Need I say more... a showcase of artistry and professionalism.... they have not only always delivered but recently blew our minds with a rendition of a keyboard on desk cake we requested.... They do their name justice. To Sherryl and her amazing crew... thank you for gracing every special occasion of ours with your talent and art.

Rosa Bacon

I love the surprise limited edition cupcakes! So yummy and skillfully crafted!

Vanessa Santos Fata

What a great surprise at our Jack and Jill bridal shower. Our host ordered dairy free mini cupcakes for us. Golf and eyelash technician themed! They were great and tastey!

Jamie Robinson

Ooh La La created a dozen beautiful cupcakes of 3 flavors and delivered them to my son for his birthday. He's a UVic student and couldn't come home (to California) this summer due to COVID-19 so we wanted to do something special for his birthday. The bakery was very kind in coordinating the delivery window and customizing the delivery. The cupcakes look fantastic and were reported to be delicious. Thank you Ooh La La for making a really difficult year just a little bit brighter!

Ron Breitenstein

Fantastic birthday cake

Elizabeth Dailey

The very best in town. Great selection of flavours and colours and nothing is overwhelmed with too much icing which tastes like it's made with butter btw. Staff is great too

Sara Naderi

One of my customers sent me this! Super tasty ????

Bona Yun-Kim

We ordered a cake for my daughter’s 100th day ceremony. We showed her a picture of the cake we would like and she made it exactly the same. Not only that, cake taste great! I am not a fan of sweet cakes like store bought ones, so I was glad that you could taste each filling! Thanks again. Ordering another cake this week!

Dr. Elizabeth Bradley

Absolutely gorgeous vegan cake and beautifully hand painted with a custom design. This really made my husband's birthday! I would highly recommend

Shanna Faulkner

I ordered 4 custom cupcakes for an event and received top notch customer service- they got back to me very quickly and were able to provide exactly what I was looking for. And the cupcakes were delicious of course!

Maegan Barrett

Great cupcakes.

Aranza Jacobson Sánchez

Red velvet and mocha were phenomenal! Cookie cupcake was way too sweet for us. And lemon one was grainy.

Gregor Campbell

Excellent customer service. I was walking by the shop (fall 2016) and decided to pop in for a cupcake to-go. I'd never been in before, so the woman at the counter took time to explain the options and told me a bit about the store's history. I selected a lemon cream (not sure exact name) cupcake and asked for it on a napkin. After I paid I managed to drop it on the floor. Before I could clean it up the woman was already grabbing me a new one and insisted I take it and not worry about the mess. The cupcake was great and I would definitely order them for a party, or movie night.

Shawn Todd

My daughter moved from Ontario to Victoria BC four weeks ago. Wanted to celebrate her University Gradation as best I could. Was able to arrange a dozen grad cupcakes to be delivered for her. All online / email transaction (excellent), and delivered at the time I had asked. Superior level of service - beautiful looking cupcakes. My daughter said it's the best cupcakes ever. She loved the look, said the icing was incredible, and the cake was awesome. Well done & a big thank you.

Pedram Darban

Friendly service, had cake designed based on the birthday boy’s favorite chocolate & snack bars; cake tasted and looked amazing

Joyce Borres

Best cupcakes in Victoria!!! They have a loyalty card. You get a free cupcake when you purchase 15 pcs. Nice to have when you're purchasing in bulk. ????

Brent Weich

Great selection and delicious cupcakes.

Anetka Greg

Great place to get cupcakes and cakes. They can make just about anything and it will taste great.

Tim Stoner

The vegan cupcakes were absolutely delicious!! Will definitely be back!

cassie russell

These ladies make amazing cupcakes

Stan Khan

If you like cupcakes, this is your treat. Super cupcakes and they even have vegan options for those that need that. The vegan cupcakes are equally as good as the regular ones despite being a bit more crumbly.

Olivia Burgess

I buy cupcakes here quite often. I find most icing to be way too sweet, but Ooh La La makes their icing rich and deep in flavour. You can taste the butter and it is delicious! The cakes are always very moist as well. My only teeny tiny critique is that the cakes tend to stick to the paper cup more than I’ve ever seen elsewhere, and that means less cake for me! :(

ellie Gay

My family (from England) had 12 cupcakes delivered to Sidney for me for Christmas and they were amazingggg, they were vegan and some of the best cupcakes I’ve ever had! Thank youuu

Savannah S

Was expecting icing on the cupcakes, not a brick of butter

Deyan Richardson

I have had and enjoyed many cupcakes over the years from Ooh La La Cupcakes, especially since they have vegan ones. So when I was trying to find someone to do a vegan wedding cake for our wedding, and after friends who had also used Ooh La La for their vegan wedding cake had raved about it, it was an easy choice to hire them for ours. I knew the cake would be vegan and delicious. But what I did not know at the time, was how amazing they would be to work with, and how absolutely PERFECT the cake would end up being! Sherryl was so great to work with through pandemic wedding planning and many emails. She was always so helpful in answering all my questions and ensuring that the cake would be everything we wanted. They even provided complimentary taste-tester cupcakes to help us decide which flavours we liked best! And on the day itself when I saw the cake in person, I was speechless at how BEAUTIFUL and absolutely perfect it was! It was exactly what I had envisioned: Simple, classic, and stunning!!! And DELICIOUS!!! We had more than enough cake for our guests and were even able to save the top tier for ourselves (which is what we had wanted). I cannot say enough good things about Sherryl and Ooh La La Cupcakes! I 100% recommend them to everyone looking for a wedding cake/treats, or a cake/treats for any other occasion. I will definitely be a repeat customer in the future for all my vegan cake/cupcake needs. Thank you so much Sherryl! <3

Aiqi Zhang

If you wanna buy a birthday cake, Ooh La La Cupcakes must be your first choice in Victoria!????????

A Smith

Great cupcakes are better than Thrifty's.

Keven Wynn

I always keep trying this place, favouring convinience over quality. The icing is too much, silky, which is god, but thick and too buttery-not sweet. The cupcakes themselves are also very dense and taste more like muffins than cupcakes, they are not light or very fluffy. There are a few ok ones, the chocolate one with flat surface, but most of the other ones are too muffin-y.

Kaye Matheny

Amazing design and taste! I sent Oh La La a picture from my child's birthday invite and asked them to recreate it - and they NAILED it. It was gorgeous and everyone said it was one of the best cakes they've tasted. The cupcakes were also a hit, including the vegan and gluten-free options. HIGHLY recommend.

Donna Jacobson

I suggested a new cupcake flavor on our lical news. I won! Nanaimo bar cupcakes. Ohh la la nailed it. I give them a 10/10. Very moist. Cream center is delicious. Chocolate topping perfect. Go get them before their gone!

Vikki Liu

Ordered a custom cake for a friend’s birthday party, we were very impressed by the design and flavor! Thanks Sherryl!

Kelly Reid

Great food and lovely staff. My go to place for cupcakes. We have several people in our family who have celiac disease and they love their gluten free cupcakes. I also used them for my wedding a few years ago and they knocked it out of the park with the cupcakes and my cake. Would definitely recommend.

Lynne Wozney

Wonderful cupcakes. Very tasty, not dry or crumbly!

G L

Amazing banana cupcakes, but is almost always out of them.

Courtnay Miller

Absolutely fantastic!! Fantastic customer service, fantastic flavours, fantastic customer service!!! We had Ooh Lala do our wedding petite fours and cupcakes- and they did not dissapoint! Best red velvet cupcake of my life, plus incredible flavours- with real fruit in the others. Highly recommend, you will not be disappointed! We will def be repeat customers!! 5 stars is not enough. Thank you for helping our day be amazing, and by me not having to stress about cake! #allthestars #lovelovelove

Marina John

Ah-mazing cupcakes at a great price!

Anirudh Nanda

The best cupcakes I have ever tasted! Icing is just Perfect! 10/10

Kelly R

I used Ooh La La for my wedding cupcakes. They were delivered right when we asked them to and they were delicious. The prices were very reasonable and we came in under budget! I would recommend them to anyone!

AJ

Best cupcakes I have ever tasted, and while your at it, purchase a few of the salted caramels. Sooo good. We purchased 2 coconut, 2 twist and shout(lemon flavour) 2 razzle dazzle(for the grandkids)..Not sure about the taste of the razzle dazzle ones, but we split the other 4 and can honestly say, best tasting cupcakes on the Island

Carrie Ohlheiser

Not only the best cupcakes in town but great service too. When they accidentally missed part of my Skip order, I contacted them and they hand delivered the missing items in less than hour. I order from them a lot and will continue to.

Jrod Dski

We ordered a vegan birthday cake over the phone. When we picked the cake up the following day we were caught off guard that there was a $5.00 charge just to write on the cake which I was not told about when it was ordered on the phone. The cake was DELICIOUS. It's a pricey bakery, but good cakes.

rosamie camilyon

best cupcakes ive ever had

Nicole Vinette

Best vegan cupcakes!

Steve Elhafi

Always good

Tristan Whoisrealmpro

We specially ordered a cream and cookie cake for my son’s birthday and we loved it so much!

Jen Poulin

I recently contacted this company with an emergency birthday request (totally last minute!) They were so lovely and accommodating… and I hear that the cupcakes were divine! Thank you Ooh La La! You made our day!

David Welch

A very nice treat from time to time, but pricey

Graeme Wilson

Excellent Service and Delicious Cupcakes! We had a large conference in Victoria last week (over 1,500 guests and three days), Sherryl took excellent care of us. She gave us great suggestions to keep us on budget, and was incredibly flexible with some changes we had to make to our delivery times. The min-cupcakes we ordered were delivered each morning on-time to the venue, stayed fresh throughout the day, none were dry, and all the flavors she helped us select tasted amazing. She was able to match our logo colours with the icing, which kept our brand visible and created numerous opportunities to connect with our customers. The product helped us achieve our company goals and enhanced our event. Our whole team highly recommends Ooh La La!

Carli

Amazing salted caramels! Go and get 1... or 10. You won't be disappointed!

Dana A

This is a great little bakery! They baked me a custom cake and because of some confusion the owner refunded me part of my payment. Talk about customer service. Speak to Sherryl or email for confirmation. The cake was delicious and it was not overly sweet - just right. People who had the cake were talking about it for weeks. It was four layers, moist and the icing was mouthwatering! The cake was delivered on time and it was packaged neatly in a carton that discretely said Ohh La La Cupcakes in the corner. I am definitely ordering from them for all my special occasions. Their cupcakes are fresh and a great little treat for someone's birthday at the office!! They conveniently have two locations : downtown and in Hillside. In one of my jobs the office manager used to order cupcakes from them for team meetings and they always delivered them neatly and on time. We also had special orders for birthday cupcakes. Highly recommended.

Rosi Boisclair

Every year on my granddaughter's birthday we decorate cupcakes I make and bring down to the Island. This year with Covid we could not travel down but I researched & found your bakery, so I could carry on the tradition it was jusr a little different! She picked up her cupcakes today & was so excited, thanks for making her & my day ????

Matthew Gervan

Got married with a cake from here. Of the two choices would recommend the cake.

Cynthia C

Amazing cupcakes and very friendly customer service!

Phil Rogers

Good coffee, pleasant service and excellent cupcakes!

W Tsai

I got my partner a signature carrot cake for his birthday since it was his favourite type of cake and Ooh La La delivered, both literally and figuratively! The cake was delicious and so worth the money.