Reviews of Dr Drone - DJI Store (Bakery)

Lane J inkpen

Couldn't help me get propellers for my MAVIC PRO. very unhelpful

Pierre Honeyman

I broke an arm on my Mavic Mini. Dr. Drone made it really easy to ship my Mavic from Vancouver, repaired it quickly, and sent it back to me as soon as possible. The drone looks as good as new.

Cole La Prairie

to much good things to say about you guys

Shaun Peters

Great knowledge, customer service. Always willing to help and troubleshoot whatever problems you come across. Highly recommend the services whether you're a beginner just starting out or if you're a professional.

Scott Gaddes

They were super helpful. I was new to drones and they answered all my questions and recommended the best drone for me. Couldn't be happier with my purchase and the service they provided.

Brian Rundle

I began calling Dr. Drone with questions, long before I made any purchase through them. Everyone there was/is always eager to help with answering every inquiry - and if they couldn't answer immediately on the phone, they would call back with an answer almost immediately. THIS is what customer service is all about. Because they were so eager to assist, I knew that I had to buy my outfit (A DJI Mavic Pro w/ fly more package.) through them. Big box stores barely know their own names, let alone know anything about individual products that they sell. Dr. Drone has impressed me a great deal, and i'm so glad that I chose them as my Drone dealer. I'll talk to you guys soon, no doubt.

Hanchester Zhulu

Very friendly and knowledgeable staff. Went to the shop this morning, pure beginner, know nothing. Paul & Emily answered all the questions I had and even more. Great experience overall.

Brent Andrews

Super helpful guys!

Geo Foster

Good staff, efficient notification when ordering, arrives quickly.

Sean Norman

Great staff, helped me set everything up. Thanks!

chandan choudhary

Do you guys have mavic air 2

John Young

Excellent experience.

Ryan Knowles

Very fast repair. Talked me through in detail what they would do and then exceeded my expectations with timing and cost. Always been very helpful.

Robert Baril

(Translated) Very bad service! They never returned our drone to us. Planes requested an estimate which turned out to be higher in the end. So we asked for a return without repair and we have been trying to recover our drone for a year and without response! WARNING. (Original) Très mauvais service! Il nous ont jamais retourné notre drone. Avions demandé un estimé qui s'est avéré plus élevé au final. Avons donc demandé un retour sans réparation et nous essayons de récupérer notre drone depuis un ans et sans réponse! ATTENTION.

Frank Novak AtlanticAerialworX

Dr. Drone has become very convenient for us. It's in an easy accessible location with ample parking. My company Atlantic ArielworX highly recommend for all of your drone. The staff here are very knowledgeable and I've always been super friendly to myself and my two crew members. If they do not have an item in stock they will get it for you and to you extremely quickly. From what I see online they are the number one drone company and repair shop in all of Canada. We are so lucky to have them so close by for all of our drone needs.

Evan McMaster

Friendly staff, helpful in person and over the phone with questions about equipment, safe flying practices and regulations. Nice, clean store - easy to find, easy to access.

Michael Pullen

I have always found Dr. Drone to have the most excellent customer service. When making an investment in a drone, it pays to find the best relationship you can.

Bobby Harris

Great Service.

Michel Richard

Great product (DJI Mini SE), fats delivery and great communication!

Long Plain Lands Depratment

(Translated) Good serevice (Original) Good serevice

Alan Browne

First class support and quick delivery.

Scott Christie

Awesome store!

John Chang

Feel better than Apple store

Ken Corkum

Always a pleasure to deal with Eddy and the gang. Top notch business.

Brinton Photography

Best drone repair and support guys around!! A wealth of experience and some of the best customer service in the industry!! Highly recommend them to anyone.

bill mceachern

Great helpful staff, getting into a new hobby I had lots of questions, and they had the answers.

Joe LeBlanc

Great knowledgeable service. I was in on the day they opened their new store. The staff were great and took the time to greet and speak to everyone. I came back a few days later and bought a Mavic Pro.

Briton Wells

Fantastic service getting my drone repaired from Toronto. Less than 24 hours after my initial request, I had the drone shipped via Canada Post label that was sent to me for free. I had flown my drone into a tree and bent one of the rotor arms. $35 for the part and $120 for 1 hour of labour. Repair was completed and return shipping $25 flat rate. An expensive mistake for sure, but very reasonable for repairing such an impressive piece of tech.

Casey O'Laughlin

Knowledgeable staff, nice line of products

S Ferguson

The team at Dr Drone went above and beyond to get my drone in stock and shipped to me in time for Christmas. I am very thankful for that. Very kind to talk to, friendly and professional. Great prices to. I would highly recommend Dr drone to anyone. I will without a doubt be a returning customer for some accessories for my mavic. My purchase was strictly online and via phone and it went very well. The chat option on the website makes things easier for people who can't take private calls at work for example. I am very glad I found Dr Drone online. Easy 5 stars. No doubt about it. Check them out. You wont be disappointed.

Matt Hayes

Incredible customer service! DJI (as a company) is very hard to deal with, but these guys are great.

Steve Bergeron

Very responsive!

Matt Van Emmerik

These guys are the best drone supply company in Canada that I have found. They answer the phone, are very helpful and will do whatever they can to get you your equipment quickly and cost competitively. No need to go through DJI anymore with these guys in Canada!

Matthew Pettipas

Professional Drone Services team located in Dartmouth on Baker Street. Exceptional customer service with a wide range of Drones for every skill type and use. Speedy turn around times for repairs. Well stocked managed.

Logan Gray

Really modern, clean looking store but it was a bit hard to find.

AeroVision Marketing

Great supplier for our commercial use. Very knowledgeable staff. Always willing to help.

Darryl Griffioen

Excellent customer service, always very responsive to questions and knowledgable about the products. Also love the personal touch with the hand written thank you note on the invoice in the box. We'll continue shopping here for all our drone needs!

Drone Focus

Ali has been very helpful over the past year helping us to increase our fleet. She is always quick to respond to emails.

Jakub Sisak

Fast and reliable. Excellent service. One of the drones we ordered had a defective camera (blurry bottom right corner of all images) Returning the unit to Dr Drone was easy and handled in a very professional manner. We received a replacement unit in a reasonable time. The replacement drone performs perfectly.

Rose M

They had exactly what we were looking for and were very helpful.

aaqib md

I am a camera enthusiast and wanted to check out the Osmo Pocket when it was announced. DrDrone had it on display and I went in to check it out. The staff is very knowledgeable and cheerful. Great customer service. Would definitely recommend to all my friends and colleagues for their drone and camera needs.

Jerry Lynds

I felt very welcomed and valued as a customer. Great staff

Prince Ding

The only official DJI store in Canada. Employees are friendly and knowledge. (With some nerd feeling is a plus)

Brayden Ewasiuk

Dr.Drone is far beyond just a normal dealer! They are extremely helpful, patient and go beyond their means to make sure you get the best service and products. When I was deciding what drone to purchase, Ali and the rest of the team was extremely patient answering all my questions and phone calls. Up to today, they still email me, asking how it’s going and if there are any concerns. In my opinion, they are the only dealer you should go to for Drone services.

Jonas

UPDATE: I spoke with the store and they were very apologetic for the issue. They will have a discussion with everyone to make sure they are all on the same page for the DJI refresh procedures. All in all I still wouldn't hesitant to buy another drone or accessories from them. Initial purchase of the drone was fantastic. Very knowledgeable and helpful staff. Unfortunately for me I ended up in a tree due to my own error. I was told when I bought the drone that they would take care of the DJI care refresh process if need be. I drove quite a ways to the store and was told that it would take way longer if the store did the process because they are playing the middle man and my drone would be put in a queue. It would be easier if I did it all since it would be shipped back to me directly. I got the impression they didn't want to do the work and help me out. Which is fine but why say you will take care of something if you don't want to do it. I contacted DJI directly and they sent me a prepaid shipping label for UPS and instructions on how to pack everything up so that was good. Only problem is I am an hour away from the newest UPS store drop off. If Dr Drone had taken care of it all I would have only had to make the one trip.The staff were super friendly though everytime I've talked to them in store and on the phone for questions. This is definitely a good thing versus buying from Amazon and the main reason I purchased from them. Support local right?

Bw Wildsmith

Best Drone store and repair shop in Eastern Canada

Yvon Sabourin

Great customer service

Jackson S

The employees working at Dr Drone are friendly, professional and know their stuff. Shopping with them was affordable and an overall good time compared to other drone stores online or in store... Next time I’m in the market I know who I’ll be going to! Thank you :)

sepehr Naeeni

Got my drone fixed here! Thanks to the team my p4 pro works again

Edward Sedgwick

When a shipment was delayed they refunded my shipping charges instantly, thanks.

The Dallanator

Lovely atmosphere , great staff that know what they're talking about

The Frog King

Good product even better service whats more to ask

Alexander Leonard

Dr. Drone did a fantastic job at fixing my drone and providing fast and reliable customer service throughout the entire process. Their website is easy to understand and they have a good shipping system. I found their engineers and final report to be very helpful of a diagnosis. The only downside was that they were out of propellers as I had asked for replacements too, but no freight, found some reliable ones online. Overall amazing service! Though hope I don't need to use again. ????

Troy Harnish

Purchased a Spark from Dr Drone, fastest service and shipping I have EVER received (product arrived the next day, less than 24 hours). Excellent communication. Based on this positive experience, I had them repair my old Spark, and I was not disappointed. Staff were attentive, professional, repair was completed on time, and follow up was excellent. I feel like I have an ally in my new hobby.

Roger Hanley

When I was researching where to purchase a new DJI Phantom 4 drone, I spoke to one of the principals at Dr. Drone who convinced me to purchase a drone from them because of the SERVICE that they are committed to delivering. Yes, I could have gone to Best Buy or one of the other Canadian dealers (for the exact same price), but I went with Dr. Drone. This past weekend was a beautiful one in Southern Ontario. My brother and I decided to head to lake country, rent a boat and do some fishing / swimming. Of course, I took along my drone. But, out on an island somewhere in Georgian Bay, I couldn't get the drone to work. I quickly Googled Dr. Drone's telephone number and, even though it was a Saturday, my call was immediately answered and I was walked through the steps to update the firmware, even though I didn't have the proper cables with me. Nadir (I think) was able to get me flying and taking incredible video within about 5 minutes. Having these guys behind me as I become familiar with DJI is the best investment I ever made with a technology product (with Apple being a close second!).

Vinay Thukral

Excellent Customer service and the staff is really knowledgeable, would highly recommend.

J.W Deveaux

Bought my first drone here recently (mavic mini) and it was a great experience every step of the way with these folks. I live in Fredericton, NB so the mini was shipped to me. I paid $15 extra for next day shipping and it was worth it to have it so quickly. The package came shipped safely with a thank you note from Dr. Drone. Less than a week after the drone arrived it experienced a manufacturers defect and I had to send it back for them to check over (they are an actual DJI store). E-mail communication was excellent, although it took a day longer than I expected to get a shipping label I just chalk it up to the global pandemic currently happening so no points lost there. I asked before it arrived if I could pay for next day shipping again for whatever they sent back and they obliged. Once the Mavic Mini arrived at their store it wasn't long before I got an email from them with a new tracking number for the replacement, which I am currently waiting for. A+ online retail experience, definitely buying from these folks again when I inevitably buy the Mavic Air 2 for my business.

Todd Thompson

Staff very helpful.

Mark Klaamas

Friendly, knowledgeable staff. Awesome

Seo Vancouver

They Are Great!!! this is the second time i have brought my crashed drone to them and its looking and flying like new once again they did great work for a fair price very much appreciated guys

Alex B

We have purchased many drones and accessories from Dr. Drone and would absolutely recommend them. Their service staff have always been helpful and their sales team is knowledgeable and able to help you make the right decision.

Grant Noble

These guys are great, very honest. There was a suspicion of fraudulent activity on the account due to improperly entered data (oops). Dave took the time to track it all down himself, ensured that there was no fraud, and made sure the order went through seamlessly. Extra mile.

Benjamin Ferguson

Not very knowledgable in drones older than 2015. Quick to accommodate if possible though.

Andrew T

Have been coming here for drone supplies since they opened however after a recent purchase of an Osmo 2 I won't be coming back. These guys have a no refund policy on anything open box. I had the Osmo for 3 hours and after charging it and trying my note 8 I had trouble getting it to balance. Went to return it and was told no can do. Now I'm out $200 until I can find a buyer.

Brennan Rogers

Amazing customer service. Look no further!

G Wendt

One of the best customer service experiences I have had in a long time. I live in Ontario. Within hours I had my packing slip and the service was not only by email but by phone directly to me. At every step I felt safe in knowing what was happening to get me back in the air. If you need your Drone repaired this is the place you need to go. Thanks again.

Trevor Roberts

Sent them a bunch photos and description of my broken DJI Spark to get a quote, told them exactly what needed to be replaced and was quoted $150 parts&labour. Sent them the drone only to have them tell me it was now going to cost $435 all together. It also took them 2 weeks to diagnose, repair, and return it back to me. Would have been better off buying a new drone all together. Would not recommend doing business with these people.

Jamie Goosney

The staff at Dr Drone have been a pleasure to deal with. They are very knowledgeable when it comes to DJI products. We purchased a DJI M210 RTK v2 and have had great support. Will definitely recommend purchasing from Dr Drone and will do so again in the future.

George Kharma

The staff at Dr. Drone are amazing, the best customer service I have ever had.

Steven Cummings

The store was good and clean. Staff was very helpful and knowledgeable. The drones were all available to see, however, seeing is all you can do. It would be helpful to actually be able to fly them before making any decisions, especially given the cost of some of them.

Greg Otto

This place is great, instead of spending money for shopping and fixing you can just drive and you can buy drones there(of course) but it’s a great store.

J M

Excellent customer service, fun atmosphere, detail oriented staff

Drew Packman

I purchased a drone from Dr. Drone recently and they provided great customer service. There tech support was very polite and knowledgeable. I would recommend Dr. Drone to anyone in the market for a drone.

S Dubois

Awesome customer service! These guys are fantastic. Had my Spark repaired and Keith took a lot of time to explain the whole process and what had to be done on the drone. Don't buy your DJI anywhere else! They will explain things to you that a box box store or amazon will never do.

Wes Koslowsky

I have had several interactions with Dr. Drone, both through purchasing products and receiving technical support. They have consistently proved to be knowledgable, patient, kind, and down to earth. I highly recommend using Dr. Drone as your #1 stop for DJI products. They're awesome!

Phantom Tiger

I would give Dr.Drone 6 stars if i could. Service is awesome, Edward knows his products inside and out.

andrew robinson

Did not know a place like this existed in Nova Scotia. Great customer service, and very knowledgeable staff

Ralph Malpage

Beautiful store, didn't sell non dji accessories, which is a shame.

NS

I sent my drone in from Ontario to have the camera and gimbal replaced and it was back to me quickly and working like new. On top of that, my camera protector broke during transit, and they sent me a replacement free of charge. Definitely coming back here for all my future drone needs.

Randy Schelhas

Dr Drone didn't make any money off of me (because I am an electronics technician capable of doing my own work) but ... Their little bit of understanding advice helped me get over the frustration seeing my quadcopter fly itself into a tree trying to return home with a weak battery. The motor replacement didn't work but my esc board is replaced and I'm back flying.

Ted Garden

I was very nervous sending my expensive drone halfway across Canada to a company that I'd only learned about off of the internet. I had a little trouble getting my package sent off by Canada Post but I contacted staff at Dr Drone by email and by phone and was very courteously, promptly and efficiently dealt with. My nervousness evaporated a little over a week later when I received my completely repaired drone back via Canada Post. You guys are amazing. Excellent service, 5 stars at least!! Thank you.

Brenton Garnhum

Unreal guys and gals there!!!! They were quick to help and quick to get answers. Unlike those big companies where a robot tells you “thanks for shopping with us” these guys were right there to help me through out this purchase. Wait they were so good I’m writing a god damn review about em. How about that lol

Shawnmacneill Macneill

Eh...

Veronika Asche

They charge atrociously on repairs. For no reason they make you pay for needless replacements of arms, whatever possible they try to include in replacements so that it boost the final invoice. They did not even know about Transport Canada guidelines that they have to give the complete documentation of the replaced parts. The sad part was they did not provide even after requesting. Be mindful when you get your drone serviced.

Andy Veinotte

Prompt response, product shipped as described and works great.

Douglas Robertson

Friendly staff and very helpful

Alexandre Gilbert

VERY, VERY good experience. Purchased an Inspire 2.0 PRO bundle, and since the delivery delay was too long, upgraded the spare batteries to TB48 for free! Extremely pleased with the service!

Bruce Ayrton

You can read all the drone reviews you want, but talking to a real person made all the difference. When I called Dr. Drone, Eddie was incredibly helpful and knowledgeable. He offered great suggestions and soon I had ordered an awesome new drone and key accessories. Shipping was quick and soon I was flying high! Have sent several questions since purchase and their team is on it right away. I totally recommend Dr. Drone - especially if this is your first drone!

Pierre Blais

Hi I truly enjoy the drone experience .I have ordered quite a few options for my mavic mini. I have also transformed it to stratosphere blue bottom and top with blue and white propellers. It looks awesome and is much more visible high up. Great purchase

Cheryl Doherty

Fantastic Service, fantastic products! Thanks!

Amin Helal

Excellent customer service from The staff at Dr Drone! They will promptly deal with any questions you have and will never try and sell you something you do not need. The service department is also outstanding and I would never send in my DJI drone for repairs except to these guys even if I have to ship it across the country to them.

Chip Cherry

Very happy with their service and products. It's great to have a Canadian source for drones and accessories.

Antoine Morin

Great customer service, always a fast reply and they've kept me updated on the process. Wouldn't hesitate to send them my drone again !

Jeff Cuddeback

Excellent customer service. Went above and beyond to help me with software issues. Fixed my gimbal for 500$ all in when all other places I called only offered a full p4p camera replacement (1000$). Highly recommend their services.

John Briand

Very interesting equipment and very knowledgeable sales person.

Reid C

Stayed open a few mins late so that I could rush over to make a drone purchase before my vacation!

Jeff Houle

Amazing customer service. I jumped into a purchase before reading all the differences between two models, sent an email off after my order was submitted with a few questions. They answered me almost immediately and put me on the right track. I was able to refuse the over night delivery order on the first drone and the correct model is already on its way. Very thankful to have a Canadian retailer in the Drone market that is so good with service. I will be recommending them to everyone. Thank you again!

jason carignan

I came across Dr. Drones website when I was looking to purchase a DJI Phantom 4 RTK. I called them up and spoke with their sales associate, Ali. I sent Ali the quote I received from another seller and Dr Drone not only matched the price, but also pointed out an error the other seller made on the quote. I purchased the Phantom 4 RTK and it was in my hands in about a weeks time. Since receiving it, Dr Drone has been just a phone call away for all product support we needed during our initial set-up. Dr Drone is fast, friendly and they have product specialists on site for any support or questions we have had. My company will be doing business with Dr Drone for a very long time.

Chas Allen

Super friendly and knowledgeable staff. Having a small problem with my drone, I dropped it off for them to have a look at it. The staff called me shortly after looking at it, explained what they were going to do and what the cost would be, and asked me before doing it. Fantastic customer service the entire way and repairs at an affordable price.

Gary Sutherland

Great Service. I was impressed. Without exception, when I purchase my next drone, this is the company I will certainly be buying from.

Crystal Conrad

Super helpful and friendly. They were able to repair my drone at a very quick pace and even test flew it and gave me the help I needed to avoid any further incidents. Will be buying my next drone here for sure!

Fly Man

I called them twice to pick their brains before ordering my drone. They are so helpful and nice! After receiving my drone, I had another question, called again, and had my answer in 2 minutes. Thanks everyone for their for being awesome!

Thomas Van Pypen

First time in the store the staff was very friendly. I was looking for an osmo mobile which they couldn't end up finding the charging cord for, took about half an hour before they said it wasn't there. They then told me they would put an order in and it would take approximately two weeks before the charger came in. Ever since that first visit the only communication made has been when I called them to see if it was in yet. It has now been over a month maybe even two since I first went in. Definitely taking my business somewhere else. Edit: two weeks after this post.. still nothing. What amazing customer service????????

Lane Inkpen

Not helpful in the least! I'm just trying to track down some propeller blades for my mavic pro!!

Ryan Hunter

My first time walking in... I knew id found paradise; a candy store for the technology nerd in all of us! The incredible staff at Dr. Drone showcase how a brilliant group of young entrepreneurs bring excellence and professionalism to the skies with every visit. Their product lineup allows beginners, veterans, and commercial pilots to all find their niche, with customer service, expertise, and repair needs all handled in house, quickly! From my very first drone flight at the Mavic Pro launch, to the endless questions to open my company, Dr. Drone has made every decision seem effortless with their vast knowledge and experience on not only the equipment they sell... but also the training, and advice on steps to confidently enter the industry. They are an essential partner to your business, or hobby, and you'll be glad you did. Ryan Hunter Co-Owner, UAV Pilot AeroVantage Media Halifax, NS, Canada

Frédérik Jones

Great customer service! I crashed my drone and they took care of everything super fast! They truly care about their customers and will make everything to help you. Thanks again!

sfb xcb

I have had excellent dealings with Dr Drone. Hopefully they prosper in the new age of drones.

Jesse M

Great place

Mary Price

J.A. I live in ON. Sent my old pro for service had 1 day in and out repair super service.I will be back again if need be. Regards.

Darryl Duzak

You won't better sales or service staff anywhere. In a specialized market, it's a great feeling to know that there is a company offering product service and support with whatever you need. Dr. Drone is the top Canadian UAV retailer...see for yourself.

Phil S.

Exceptional customer service. Clean, intuitive website and competitive pricing. I definitely will be a return customer.

mitchell eveleigh

Awesome staff can't stress this enough there awesome amazing people they know there stuff highly recommended to check this place out for any drone needs or questions

Pedro Deez

Dr. Drone is the best. They are totally legit, knowledgable and accommodating. Communications are excellent thanks to Eddie and Pavan. They even helped me with issues I was having that had nothing to do with the repairs they were employed to perform. Don't hesitate for a second, I don't review many people but Dr. Drone is deserving of my review. Thanks again guys, we'll be doing more business soon I'm sure.

Joseph JeBailey

Amazing service. They were friendly and knew everything about drones.

Dwayne Parchoc

Excellent service and support, thanks.

Nikhil D

I've been a drone enthusiast for the last decade and I've tried shopping for drones and spares from different stores but I invariably visit Dr Drone all the time. What sets Dr Drone apart from other stores is that the staff actually understands the usecase of the products they sell and are attentive enough to help me if I've any concerns. I always get a fair price at Dr Drone and customer service has been topnotch as well.

Joe Hazelden

Tech guy's are great. Work on my drone and had it working great again. very reasonable labor price. Thanks guys.

Sandy Mac

Very knowledgeable young lady took a long time explaining to me every thing that I needed to know. I would highly recommend this company.

Jace Jacobsen

Thank you for the excellent customer service. Awesome support. Fast shipping. If you are shopping for a drone in Canada this is the place. They always answer the phone!

Gilium 117

The staff is extremely knowledgeable and friendly. They see to it that your drone experience is A1 even after purchase. Would totally recommend.