I go into the North Bay location at approx. 5:20pm on 2 Nov. 2016. normally I order the hot and ready deep dish. Normally, it's luke warm, there's minimal cheese on it, none near the edges. there's no pride or care in the preparation of this product. the staff ALWAYS looks like they hate their job, they'd rather be anywhere else but where they are. and when you order, they act like you're just a massive inconvenience. so, needless to say, they have cost you a customer. permanently.
so, I place my order. BUT, because the ones in the warmers have always been there for FAR too long, I always ask for a fresh one to be made. I don't mind waiting the 10-15 minutes. then see the box set and think...I'll try something new. so, I ask a girl (short, brown hair, approx. 4'10", very skinny wearing dangly earrings made of feathers...great thing to have dropping into the food...nice health code violation) if I can change my order from the hot and ready to the box set. same price, just swapping. she gets confused, takes about 10 minutes for her to figure out that yes, I can. so, she gets someone to put one int he oven for me.
just as it's coming out of the oven, another customer comes in. he'd apparently called in an order for the same product, but the girl who I was speaking to (rude, dangly ear rings..remember her?) had forgotten about it and forgotten to get a second int he oven for him. so, she gives him MY order (that I'd already paid for) and tells me i have to wait yet another 10-15 minutes for mine. take into account I've been there for almost 30 minutes at this point.
so, when I inform her that maybe she shouldn't have sold mine to the other customer, that's when she tells me he'd ordered one for pick up, and she'd forgotten to have his put int he oven. no apology, nothing. just a rude tone of voice, the same ignorant "I don't want to be here" attitude.
so I ask to speak to the manager. no manager. AT ALL. just a supervisor that's in high school like the rest of these kids and couldn't care less. during our conversation, she tells me, to my face, that I'm lying about the rude customer service I'd gotten, and if I'm "going to make a big issue out of it" she''ll give me a refund to get rid of me.
poor customer service, rude kids in the store, never going back.