You will be able to see the opinions of real people like you who purchased the products of PetSmart (Bakery) near to the area of Medicine Hat (Canada).
At the moment the business has a score of 4.3 out of 5 and this score has been calculated on 127 reviews.
As you can read, it reaches an feddbacks average is very positive, and it is based on a high number of opinions, so we can say that the evaluation is quite credible. If many people have bothered to value when they are pleased with the business, it works.
As you know, we do not usually stop to give reviews when these are positive and we usually do it only if we have had a problem or issue...
This Bakery corresponds to the category of Pet supply store.
Staff is nice, but they don’t stock enough cooling items for pets. Nanaimo is a hot city in the summer and there needs to be more cooling jackets, mats, etc. stocked. Their covid practices are really good though, and most of the staff are really excited to help solve any issues you have. I have a picky eater and one staff member helped me find 3 different chicken-free food boosters/toppers (allergy), which is tricky.
the staff here is awesome!!!!! so helpful and funny. thank you all.
They don't have many options for bird baths, etc.
Large store that is very pet friendly. The stock for cat toys needed restocking as did a few other items but in general I find whatever I am looking for. Recently adopted my kitten from their rescue adoption center and they were fantastic.
Feeder fish is always a hit or miss, they seem to always have Ick and unable to sell
WHY shop here? Staff friendly and helpful, and the girls in the grooming room are very professional with their service ... our black lab loves getting his nails done. But, he has discovered their hiding spot for the treat bucket and makes a quick dash for it at least once per visit ... sorry :)
Yeah I was there to pick up a caller and some food for my dog just had them found them on the side of the road 45 minutes from PA had him for three days it's a woman came to the door saying that her dog was lost and she traced them back to my place names gone ever since it's nice dog spruce what's his name
Some of the staff are not friendly
Selection
Has all you need for your best friend
Clean, bright, well organized store with great deals and prices. Friendly and helpful staff.
Clean, well stocked store. Friendly, knowledgeable staff.
Love this place so much
They always give my dog free treats and I love that
My dog loves his grooming visits.
It's alright, they have lots of stuff but like all retail stores these days they are expensive. Makes you wonder what half the stuff is made of to cost so much.
Decent. Deals found but not much for customer care today. Usually better..
The staff are very helpful and kind. They also understand and know the products that they sell while being engaging, listening to your needs patiently and then applying their knowledge of the products you are seeking.
Hey its petsmart its pretty good, knock off a star as their grooming isn't that great in Nanaimo. Went to get my dogs nails done and they didn't do a good job.
I love this location of petsmart. Very nice and friendly staff. And it seems like they are getting stock again for reptile supplies so that's excellent!!
Good variety
Not my favorite
Had African Grey bird food
Long wait at till. No one available in store to help. All three were busy.
good store
The groomers did an awesome job on our dirty, matted Standard poodle! Thanks so much!
They are always friendly to me
Good selection ... Knowledgeable staff
I have a Koi that’s been having some issues. Popped in this afternoon and Riley suggested some medication. Great service! Hopefully it makes it!
The staff in the grooming room are always very friendly.
I had a lot of fun in the store today. Super friendly staff that were more than willing to answer all my silly questions about fish. Since I was shopping for "pretty fish" as my daughter requested, I figured I would ask for help once in the store. I didn't get the two female employees names, I should have, but they were friendly and comical. We had a good laugh and I went on my merry way. I look forward to coming into the store again. Thank you
Love the store. The staff are so friendly and knowledgeable. Tara one of the assistants went above and beyond to make my shopping experience amazing. Thanks guys.
I hate this place fish full of ick decor has metal in it. Plants full of bugs
Friendly Helpful Staff Great Selection of pet products and services
Great customer service. Sammie is my favourite gal there, she is most helpful and friendly and very knowledgeable.
We love petsmart
Excellent store...loads of choice.
The in stock selection of small animals is trash
Terrible place for grooming. I had always gone to the one in Grande Prairie where I used to live, but in Medicine Hat there is no way I will ever go back. There is better places in town for customer service and especially grooming. Don't waste your time. I had to drive across town early in the morning and they had requested the vaccination booklet which I understand so I brought it with me. My dog had all the necessary vaccine and by the end of this year he will be due to get the rabies shot since it's recommended every 3 years. Mine had his last one in 2015 and we are in 2018. The guy refused to see my dog since it wasn't recent enough for him. I have an adult dog, 5 lbs that doesn't bite nor is in contact with other dogs. I've always had my dog groomed with no problem elsewhere in town and in other provinces. First time I come across that requirement and they could have told me over the phone that they wanted it done within the last 2 years instead of having me get up at 6 am and drive 20 min to waste my time. That goes to show me that if you are sooo afraid to groom an adult 5 lbs dog without getting bitten by him you must be terrible at your job. It's unfortunate that I'll have to wait longer to get an appointment elsewhere since I have allergies and can't wash my dog by myself. I usually bring him almost every month to a pet groomer in order to keep my allergies under control. I shouldn't have rushed to go to the first available place. I learned my lesson.
I bought a flea collar, nice store
Great place if you have a pet.
It's a pet store.
We enjoy the people. Considering they get 30% of my wife and I's income ????
I always like coming here so far no rude staff, prices are fair but reasonable I love seeing the cats. They are so adorable.
Great customer service
Got a cute fishy from their
Plenty of nice staff, great deals and a pretty nice place to get pet stuff
Will never shop here again. We had our professionally trained service dog in training walking with us in the store, with her leash on the ground - a perfectly safe and reasonable exercise. …
Love how you can bring your pet in with you to shop. Staff are very friendly & knowledgeable. Great place for all your pet's needs, even your exotics!!!
Always happy.
Lots of choices of food , good return policy
The employees take their sweet time at the till. I waited 15 minutes for the cashier to ring through another customer. The cashier was scanning everything so slow and commenting on each item. …
Great place to get your dog's nails fone
Average service. Wide variety of different dog food. Grooming/ Nail trimming is over priced.
Good food choices for a raw diet for my pure breed small dog.
Shocked at low variety of fish, 75% of the tanks are empty
They were very helpful, there was a lot of staff which made things flow. Even with Covid protocol we were in and out ????
Perfect place for all your pet needs
Understaffed but great service when it us available
Very helpful trying to choose the right product
Very good service and alot of variety of pet goods plus we got a cat
Nice lil shop actually
I buy my cat food and crickets for my toad. Staff is always friendly. Tho sometimes I have to wait or go ask for help. Hence the 4 star rating. But other than that it is a great pet store to shop in. Great variety of pet supplies.
Friendly staff up front
Great customer service. Very friendly staff. They're extremely helpful and educated in what products yr inquiring about. If product isn't available they will recommend another that is the closest in similarities and highest quality. I only shop there exclusively now. I recommend this great pet store for everyone to shop here for the best possible customer service and great products for yr pets. They will love U even more for buying the best quality products for them. I give PetSmart 5 stars. ????
Great selection. Lots of stock. Slightly expensive.
Nothing spectacular about the store or staff.
I feel like the staff could be more knowledgeable. I was only there to buy fish and the staff member seemed to have a hard time answering my questions
Great selection, reasonable prices, can be hard to get help but when you do they are generally friendly and fairly knowledgeable.
Love this store has everything for your pets needs, friendly staff too.
Eh typical pet store. Employs part time workers that dont know much about products but it's a chain with a bunch of products at a reasonable price I guess.
Animals kept in tiny area's.
Friendly staff
very nice people and helpful
Great customer service a d assistance in laser printing dog tags
Big store, great prices, huge selection.
Love the environment here and the girl's are very friendly Allso.
Excellent selection of high end dog food.
Good service
Our dog's favourite place to visit.
Fantastic,
Animals, full of animals!
Lots of products. Only place in town that sells fish and other live pets. Need more staff though as it's hard to find assistance.
I want to buy bugs and set them free. Viva la bug Revolution!!
Huge options to choose from and very easy returns
Nice place to shop for puppy
i went in looking for a small guppy for my 4 gallon tank. what i got was rude service and disappointing selection. i waited for over 15 mins for service so i finally went up to the counter to ask for help but when i told the lady that i wanted a guppy for my 4 gall tank she replied by saying "you cant put this fish in a tank smaller than 10 gallons" so i moved on by asking well what can i put in my tank, she said that the only thing that could be put in there was sold out. She was also very rude and unprofessional. i'm quite disappointed
Extremely disappointed. First of all a container of 50 superworms is $7 at PetSmart whereas at Petland it's $8 for 100 superworms. When I got home there were only 7 live superworms in the container and about 10 ish half-eaten ones. I went to the store the next day and they wouldn't refund me my money or at the very least give me a new container of superworms. I have a feeling this isn't the first time they've ripped off their customers. Edited to add everytime I'm in this store it is very difficult to find any staff for assistance and it's always a pretty hefty line at the till. I can never visit this store hoping for it to be a pleasant and quick shopping experience.
Very helpful
Staff is very friendly and willing to help with heavy items!
Super helpful staff in the fish and reptile section! I love that I can bring my dog in with me
Very friendly and helpful staff. Made my shopping easy!
Calm, welcoming environment. I find it is very open for one of the smallest petsmarts on the Island. Most of the staff are absolutely wonderful to talk to and ask questions. Lots variety of products and animals. The only thing I DO NOT agree with is how they care for their bettas, they are not put in a proper tank system, nor are they quarantined. I really do wish that petsmart would have a proper place and environment to keep the fish, as they do not look their best when in the cups.
Got everything you need for your pets
terrible customer service. DO NOT order anything online to be picked up in this store. If you elect to not pick up the item they go ahead and charge your card illegally! The "Manager" will not refund your card!
Groomer was awesome, very caring and professional!
I went in looking for a specific product I had seen online, I was in the wrong area when an employee found me frustrated in the aisle, took me to the product. He answered my questions and made some suggestions. Overall great experience!
Seems to always be busy. Customer service is top notch however the lack of employees makes standing in line longer than it should be
They have a huge selection of pet supplies. Staff are helpful and things are easy to find, prices are good
Great selection with average prices
Always great service!
Not bad
Great store, has everything!
Never a bad experience
Checkout staff are really friendly with my dog.
Love the place
Next to nothing for small animal cages. The only place in northeastern Saskatchewan that should have them and they don't. Pricing is a little on the high side but I guess that should be expected when you have no competition
Was great service.
Friendly staff
Took my dog Missy there today to get groomed. She got a bath and blow-dry.. the gal suggested the "chi" treatment for her very dry skin (we just moved from BC and it's very dry here!) She smells absolutely fabulous.. and is sooo soft. It was definitely worth the extra 25 dollars. I also have never received a better nail trimming in my life! Way to go PetSmart and Hunter who did the grooming seevice. I will be back soon!!
Would have given you a 5 star but the only staff we asked a question about said that you didn't carry the brand but after that chat we saw it in at least two locations. Would have liked someone to come by and ask if we needed any help. Pleased to get the membership for extra savings.
Great staff and selection
Excellent and helpful staff!
I have fish and birds . Good place to buy supplies for both . Very clean well kept store
Best selection in town
We've used the petsmart groomers in Langford and love them. We recently moved to Port Alberni and couldn't find a groomer willing to take our 6 month old bernadoodle rescue puppy. So I called the Petsmart groomers in Nanaimo. Tgey took her the next day. Elsa was fantastic with our pup Zoe. I can't say enough positive things about Petsmart groomers. I highly recommend them
Super staff. Helpful and know their products.
Great staff, helpful, knowledgeable and friendly. The store is tidy and there is alot of room in the isles for social distancing. They are quick to call another cashier when the line gets bigger. I have never had to wait very long in line.
Constantly out of the thing is want. Their supply of goods is inconsistent at best. You would think if you ran out of something all the time YOU WOULD ORDER MORE.
Great customer service
Service is not always quick. Prices are high
Always good place to get our dog supplies
Pet Smart was great. The employee that helped me find what I was looking for. Was very helpful. And I was given some sample packs. And we will be in tomorrow to buy some dog food.
No more cats are here for adoption outlet has limited variety in cat food the fishies are cute though
Couldn't find a couple item's but overall good service
Great selection. Decent prices. Hard to find staff at times.
Curbside pickup does not work using their app. You have to phone the store.
Out of crickets which seems normal. Live animals not given proper care, especially birds and reptiles.
Website shows goldfish in stock. Phone to confirm but nobody can take the call. Drive one hour to attend store. No stock due to pandemic but should have some following week I'm told by staff. Staff apologized about website being wrong. Check following day and website is corrected to show no stock. Two weeks later check website and they have stock. Phone to confirm and again no answer other than a recorded message stating no stock checks available. Drive an hour again (this time for other stores also) again zero stock. Get it together! My last visit to petsmart.
Staff horrible don't know how to put stuff on shelfs had extremely bad experiences
One of two places in town that sells insects (gross!). Them gross insects are what make our beloved reptiles gorgeous and healthy. Petsmart has HORNWORMS They aint cheap, but they are pure protein, fat, so much yoyr rep never gets If they are suggested for your friend to try then dont cheap out and pay for the big green spiky hellspawn-your reptile(s) will love it!* Hornworms have a 'foot' much like catapillars and millions of them things. The 'foot' is not their many feet-the name was stolen from marine biology. It is a part on their butt that anchors them HARD they will grab onto paper and gecko faces. Hand feed accordingly. Also dont let them bite your smaller reptiles, they might never eat them again from fear of the hellworms. Ask PetSmart about them, i can vouch they are one of very few providing the food for our best coldblooded buddies... PetSmart rocks. The manager is da best.
Had to purchase a life jacket for my dog. The staff suggested I bring in my dog and try on different sizes before my purchase, and the price was reasonable. Super helpful, friendly staff.
Great customer service, by floor staff and store Manager Ian! Thanks for your support and help when it comes to products and directions in the store.
Dog said it was good, so I trust him
Dig loves it can get what I need there
Great store, very friendly staff
Keeping beta fish in small cups is barbaric
well I'm there hearts are in the right place...
Staff are very helpful. I bought a cage for my cat there last week for a long car ride. He got out of it in 30 seconds at the most. He just pushed right through the metal gate and bent it out of his way. If not for that, I would rate them a 5. I am gone from the province now with my cat. So I paid 60 bucks for a cage that didn't work as a cage. He got out and was lost for 17 hours!! 17 hours adds a huge Chunk to our 4 day journey.
Great place to buy my doggy his grub and some playthings!!!
They have a great selection of everything a cat could want!
Lots of selection, cashier was very pleasant but the ladies working in the grooming department were not. Didn't seam to like thier jobs and as a customer I found one young lady with tattoos to be quite rude and abrasive. Won't be going back.
A pet friendly experience, with a trusted policy, if your pets food isn't working, an in-store voucher is provided... Pet services are easily planned...
Awesome place
Not enough staff to cover customer help in the store and operate checkouts
Has what your pet doesnt
I am being very frank. This is an awesome store. But owners/ managers do not hire / have adequate staff if they are going to be open in the evenings. During the daytime no problems. After 6 the place is generally staffed by 2 folks. If it is a all busy they are both doing check-out. Shop lifting is happening in front of my eyes. No floor staff to help customers. This stroke has a lot of inventory ( ie fish and reptiles that are not self serve. ) So if you want anything from those area forget it. Plus the line ups at checkout exceed most customers patience level. They walk out with their unpaid merchandise. We all pay when shop lifting occurs .. wake up owners.
Went for a small cage. None to be found . Only place in northeast Saskatchewan that you would expect to have them . Price are on the high side, but that is expected when there is little to no competition
Not helpful at all
I can not say enough about Ashley the groomer. Ashley groomed my dog after a very bad Skunk spray with awesome result. My dog Jake absolutely loves her. I highly recommend ASHLEY, you will be very happy with her work cause you can really see her love for our pets. Thank you Ashley, keep up the great work. ????????????????
Everything you need for almost any kind of pet
I liked kevin
They took great care of my dog.
Big store, lots of selection. I wish they had the shelter cats in more often but I do like that they don't ever sell cats and dogs from breeders. Lots of fish to look at here.
Handle returns very well
So great for all your pet needs. I recently discovered they also have frozen mice for our snakes too! And a good price.
All the suppliers you need for a beardie!
Poor service, workers are not very helpful at ALL, save yourself the trip go Share Kare or Bosleys instead
Got a new orthopedic dog bed, my big dog loves it in my cold place
A clean and rather large location, I was able to find what I was looking for eventually.
Great selection of healthy fish! The only place I shop for my pets. The staff are super awesome and it's always a good time stopping in! ????????????
Great store with a huge variety and nice to see so many people accompanied by their friendly dogs.
Everything else is ok
I get my baby outfits here all the time
They had good service and I was asked if I needed help finding anything a couple times. If your going to look for animals, they seem to be lacking on specific days of the week so go back a couple times during the week.
Clean, quiet, helpful staff..
Great customer service and products.
Puppy
Well stocked and decent pricing! Always seems to have good sales going on too :)
Decent selection and good prices
Staff needs to be more helpful and suggestive. Sometimes we new pet owners don’t understand a lot about products and that’s where the staff comes in. Here at PA they are a bunch of kids who barely knows what they r selling
Helpful employees. Might have to go look for someone when you walk in. Usually two people on the till. I like the store.
PetSmart demonstrated their care for us as a community by making curbside pickup available in Nanaimo. This is very important to me and they came through at a time when some businesses have chosen not to. I'm super impressed. Thank you to everyone who makes this service possible. ????
Get service
Great service. Lots of options for pet food.
A great pet friendly store with tons of staff with great pet knowledge
Great selection. Prices are not too bad either. Grooming and pet training there too.
Always great selection,price and service. My go-to source for my zoo supplies.
Service was excellent! My till girl was extremely polite and efficient. Her work ethics exuded excellence. The product I purchased, not so much.
Only place that sells hornworms on the island so it's our go to. Decent prices. Very friendly staff
Wouldn't sell me 2 goldfish because they felt the size of my tank was too small. I could, however, purchase them to feed to a larger fish. Absolute joke.
Large variety of products but the shelves are often disorganized. I even saw a can of cat food that had been opened sitting on a shelf. It looked like it had been sitting there for awhile! Still, I do go there from time to time for things I can't get from Bosleys.
Fair prices
Great work! Excellent service! Will go again.
Standard pet store
The staff was awesome!!! They took Harmony & treated him like royalty for his nail trim, handling him delicately with his recent medical head condition. They trimmed & filed his nails nice & short just as perfect as the Vet. Then, they placed the cutest scarf around his neck! The funniest part was when my tiny Harmony put up his front paws as if praying for at least 2 mins, LOL! Bravo ladies!!! We'll return!
Circled the store twice to find a simple basic dog collar for $10... Dog doesn't care was happy to go for a walk with her plain jane. Staff was super attentive and.willing to assist... Prices are rediculously high!
Great pet store!
Great management, willing to help with any issues.
Best place!
Went into te store today wanting a fish, was unaware that I have to be 18 to purchase a fish. I waited for over an hour to be told that I wasn't able to buy it. There are no signs or anything that lets you know that you have to be a certian age, the staff completely ignore my questions and the one supervisor was completely rude to myself as well as my younger siblings. Would expect a little more respect from a supervisor to a customer that is unaware of policy's and to young children. Not impressed at all by the service.
Very nice and informative staff when I was buying my pet hamster. Decent prices and choices.
They have a pretty cruel setup for birds, and inexperienced employees. The latter is fixable with time, but isolated birds in reflective glass cages is pretty terrible, and I won't be shopping here again.
Great service, awesome products
We were there today before 5pm to buy some fish but was dissapointed. We've been waiting for someone to assist us and 2 guys in the cash register saw us but didn't do anything as if nobody is there. Keep on talking and talking, then i approached 1 guy and ask him if somebody's working in the fish area, he said "name of a person" (cant remember) should be there. Then paged someone but still nobody assist us. We decided to leave, walked infront of the 2 guys and they didnt say anything. You call that customer service.
It's a real nice and clean place to get all your pet needs
No masks on any staff or on most of customers and long, long line-ups so people are exposed to each other for maximum time. Brutal. Clearly understaffed but everyone was helpful and polite. If there's an outbreak of covid they're all going to get sick.
Awful parking lot, great store
Benson and Winston love coming to Petsmart to get their toenails clipped! The girls are always so nice and friendly and put the dogs at ease. When we first started going there they were nervous, now they push through the door for their turn! Thanks ladies!❤????❤
It sure is a PetSmart
Great selection some overpriced stuff though.
Always get our pets nails clipped here. The staff are fast and efficient. The floor staff are very helpful when I have questions!!
Not too many options to choose from, staff is very friendly and welcoming!
Great place to get pet item's
Sold me a sick fish contaminated whole tank all 50 fish in tank died 48hrs.2yrs this was a happy healthy tank.All I wanted was a algea eater all I got was a dead tank.Thanks
Absolutely horrible experience. took my cat for a hair cut. explained to the person how we wanted my cat's hair done. took 3 hours to them and when we came back he still had lots of hair around his neck and when asked to get it done properly, the lady (ASHLEY) who was cutting his hair got upset cause we send our cat back for get it done properly. she THREW MY CAT OUT OF THE BOX ON TABLE and threw the box on the floor.. all while we were watching her. the assistant manager also saw this and came to her and talked to her i don't know what. I will advise never ever go to petsmart and specially to this lady named ASHLEY. she has absolutely no care and love for pets. This kind of people should not be working with Pets and should not be hired at any PET GROOMING SALOON.
The staff are always friendly and helpful, but I do not like the store/business. Their reptile care is abominable and their thrive products are absolute garbage. Couldn’t breath when I opened the aspen shavings, I had to put them in a bin and shake it outside until the dust was gone. And I’ve cut myself on thrive hides, like I said, absolute garbage. Edit: almost forgot to say the prices aren’t great
Great pet smart! Staff is knowledgeable and helpful! Kinda neat (and odd) that they call us Pet Parents but overall it’s my go-to place for pet supplies... mainly because it’s one of the only places in town for pet supplies.
Amazing sales, fantastic service and great staff. Only problem is the bird enclosures, the birds were ALL cold and way to crowded as always!
Had what I was looking for .
Very nice staff, but need more training in products they sell, friendly people but knowledge is lacking
Expensive place but when you don't have friends or family cost allot to hang out with a pet in style.
Front door person wasn't very knowledgeable but there are more staff than her working. The second gal was familiar with tge product I was seeking and couldn't find it. She asked her supervisor for assistance and they found it. Taking the time to go back and get it was appreciated ????
Really fast attentive staff. They were chatty and knowledgeable. The groomer looked nice, and a dog that left was very fluffy. …
Always great sevice
A bit of a line up but had what I needed.
Friendly helpful staff.
Always loses a star for the state of the couple dozen Betta, suffering in tiny cups.
Love it, every thing you need for your pet
Merchandise is good not getting good service so looking for elsewhere for my furbabies.
Great service and knowledgeable staff, and our dog loves coming to see his "friends"
Amazing customer service. Friendly employees. Has a good selection of healthy fish when a pandemic isnt affecting that aspect of things. Good selection of dog and cat and other pet stuff
Great staff !! Selection is medicore though.
They ran out of stocks at times, but theyre still fun to visit in person or online
Love how they have cats to adopt!
Great store. Members discount
Fast and friendly services
Good selection, clean store, some good sales prices!
No greeting, no help. Got to cashier where I was asked, in front of the entire huge lineup if I have Cancer! Really!?! Hair does not define anyone as a person! Shame for being so uncaring and judgemental. Why? If I said yes vs. no, would it have mattered to you or the rest of the store? Customer service representative needs a lesson in manners and job description. People should feel safe in our community, not judged like a spectacle for their hairstyle. Unbelievably rude and selfish.
Pudgy girl wouldn't let us see the hamsters to lazy to get them out for us so well left our $500 worth of stuff in our shopping cart and left. On top of seeing close to 50 dead fish in the tanks gross take care of your fish glad we didn't get a hampster there anyway shows how good they take care of there animals.
Great staff, reasonable prices and wide variety of products. My dog picked his own new bed today after trying a few out and I tried a couple of costumes on him before deciding on a black cat!
Clean store friendly staff!
Fantastic store and workers.
Great pet store. Well stocked shelves and friendly and helpful staff.
The product s there are OK but they have a crappy groomer. And they only have one groomer for some reason
Great place! Reasonable prices.. but its all for your best friend
Great store!
Great selection. Staff are a bit too casual
We love Petsmart!!!
It was nice to bring our dog inside
Found what I was after and it was less than price posted online.
Great customer service, like any pet store, the prices are high!
Prices are about the same as any of the local pet stores. I'd rather support local whenever possible.
Well its pet food, which has become a small fortune if you wish to feed your dog better kibble than Ol' Roy & Dog chow. Staff was busy but friendly and had good suggestive sales.
Very friendly helpful staff, competitive pricing, large variety of foods and products...
I've been coming here for years. It's my go to place for my pets.
They look after our dog like no other!
Good variety of dog and cat food. Large selection of fish and birds. Self serve dog tag maker is a must use!
In the store briefly to buy fish filters. Found exactly what I needed. Cashier was friendly. Convenient commercial location in Prince Albert.
(Translated) Ahhhh puppu (Original) Ahhhh puppu
It is an all stop shop for your pet needs. They also sell cute live animals..
Love the staff here!! My parrot Gibbs and I frequent the store quite often!!
Great customer service, The staff there are very knowledgeable about their products and have helped me numerous times finding things for my 8 year old Am Staff and 3 month old kitten. One star deducted only because of a lack of product availability at times; could also use more selection for very strong chewers but overall this is a great one-stop shop for pet needs
Great selection of everything we need for the bearded dragons ???? , and the kiddos bunny. Always friendly and helpful staff. Our main go to pet store
Awesome selection... Wish we were closer to each other!
Very helpful staff, nice to see they wipe down debit machine in between customers.
Awesome people, great store.
Easy to find what you want. Always clean with staff that try their best to help.
I hate seeing all the dead fish in tanks.
Staff is always friendly and helpful. Even if you're not sure what you're looking for, they always seem to find an appropriate resolution.
Person that runs the fish area is very knowledgeable
Lots of choices
I purchase the "Worlds Best Litter" here for my cat, Sinbad, plus Halo food. The groomers in-store are excellent. They are professional, caring and I feel Sinbad is in good hands. :)
Always incredibly helpful. We bring our dogs here for a bath / grooming every month or so and it is our #1 stop for anything our fish need as well. Their groomers are top notch and our pets are always happy to see them.
I don't normally support big corporations but when I do it's because I need something hard to find and probably overpriced. Shop at Oliver's at Brooks Landing to support locally owned business.
The pups like to wander through and smell everything.
I have trying to get small pet for months and these guys never have a thing!!!!
Great selection
Very helpful
Staff are mostly kids with little care in the world. Line ups can get bad but the main problem is the parking and the average driving skills of the people who park there.
Lexi did a great job grooming my dog Chewie... I recommend her.
Friendly staff good product
This place cares about animals. They have really good selection. Great staff. Cute little lizards. They also have birds, small pets like guinea pigs, fresh water fish, and supplies for cats and dogs. They do not sell cats and dogs. They support dog and cat adoption groups. Please adopt! ???????? They also have a grooming salon.
Many empty shelves. Couldn’t buy my regular brands, varieties, etc. Expensive and loyalty program is ok.
Good fast service and helpful
Excellent fast efficient customer service. My online order was ready for curbside pick-up within the hour & delivered directly into vehicle trunk by friendly store employee!
very wide selection of pet products and supplies, lots of small fish, few exotic ones, no spiders, Scorpions, puppies, only boring cats lol, but no worries me and my 3 year olds had a good visit in the store, makes me wanna get a pet so i can shop there lol
Their prices were quite high for dog food, but the selection was amazing, never seen so many different kinds of dog food in my life
Great team very helpful and warm welcomes
Staff was very friendly, selection wasn't great
Great place to shop but would never go back to get my dog's haircut. Asked for a puppy cut and make it short as I don't like her hair long. Family member picked her up after and they didn't even cut her hair hardly just the face and nails that was it. Was not impressed.
My dogs favourite place!! Friendly, knowledgeable, and always willing to help!!
Two parakeets, cage, food, toys & a comfortable experience well worth the $200... Avimec from Australia will save you hundreds in Vet bills. The incubation period of scaly face mites eggs is around six months to a year...wish I knew that before I bought them "Avimec" is probably the best way to save your budgie as vets want $100 per bird for assessing bird plus huge markup on ivermectin which comes in Avimec...
Very helpful and friendly staff. Great selection of pets in store.
Clean store and friendly staff.
I've had plenty of good experiences here! The staff are friendly and are always willing to share their knowledge when it comes to the subjects I might not be too well versed in. Sure their stock is pretty dry later in the week, but being the only "big pet store" in Nanaimo it makes sense.
Seems to be getting low on supplies
Fish always die
Great variety. Supports local rescues
Staff friendly and only have adopting animals!
Best fish experts and animal hair dressers in town with amazing prices!
Such friendly staff, everyone was so patient while my daughter picked out her fish
Only largle box stote for pet supply left in town!
Great selection and helpful staff. They also offered free Santa photos which was so nice for the holidays
What a horrific experience? I looked at some kittens at this store. They told me to call and check up on them. After calling multiple times with no answer. I have assumed they do not care about my business with them. Bosley's has proven superior service and I will continue to shop there. I really do not appreciate the lack of communication. It definitely shows a lack of service. Hopefully they treat the animals better than the customers.
There was a very helpful older male staff member who took time to educate me on pet diets. This was perfect for me as I tried to navigate their endless selection of dog food. Otherwise it's just your average pet mega-mart.
Nothing nice to say about this place
Super friendly staff and great atmosphere, also love that you can bring pets in, wonderful store!
Great groomers. Great service
Great grooming
Has everything I need for my cats
Great customer service, lot of variety for every little pet
Very knowledgeable staff
Great service
Experience here today was great! Costs for pet toys is pretty high but this is what we do for pets we love. Cost for care such as bathing dogs is really reasonable at 21.00. Overall I do recommend PetSmart
love seeing the dogs come outta there happy and excited!!!
Kittens are too expensive to adopt
Very pleasant. Staff very helpful.
Helpful staff good selection.
Good quick, pick up service.
Good place helpful people good
Unfortunately the website lied - not all staff are wearing masks nor are customers required to wear them. Boooooooooooo
Service was friendly and the line for the cashier was short and efficient.
Very poor treatment of the fish. I’ve seen multiple dead fish in tanks that have been left there for days, and a majority of the fish have very bad ich. I’ve spoken to managers and none have seemed to care at all. Unacceptable care, and I will not be supporting petsmart unless it’s fixed.
Not enough actual pets available. Tons of supplies and accesories though
Great customer service! But... the neons i bought all had ick! Gross!
Always friendly. Clean store. Easy to find everything.
It's a nice place but I always feel weird coming here, otherwise it's great 5 stars.
Service was not good on the day I went here. Cashier (possibly a manager) spent the entire time of the checkout transaction with my girlfriend. The customer service has generally been good other than this incident. It just indicates a possibility of bad service.
Excellent prices and staff
Great store & staff. They consistently beat the prices of even discount supermarkets for the only moist cat food that my cat will eat.
Great store but prices are a little on the high side of things
Helpful staff were appreciated.
Great friendly staff
Would be 5 stars if they stocked the PetSmart exclusive colorful creations pet pedding!
Informative, knowledgeable. A little pricey. The animals were adorable.
Lots of selection, good prices. Tug Boat approved!
Friendly,helpful staff. Good hours of operation. Store front parking. Fantastic selection of pet food and accessories.
Always friendly, always knowledgeable with the fish! Thanks again for a great visit.
Great store! Really friendly staff that go out of their way to make your experience a good one. I love to be in a place that welcomes your fur kids.
Came in to find my pup a bit of winter insulation. The staff were very helpful and friendly. There was a good selection of coats and sweaters. The store is clean and organized. Over all a great experience.
Great selection, great advice, great service, quick and easy pick up with online ordering.
Pawdicure for my ????. Crickets for the reptiles. Great service all around
Its a good store with knowledgeable staff.
Nanaimo Petsmart needs to update their inventory more often. For 5 weeks they have been out of a specific item yet online shows LOW STOCK. I ordered the item online for pickup only to have the order declined because they didn't have the stock. ????????????
The staff are friendly and helpful. The prices are reasonable. The PetSmart brand, Authority, is top-notch quality... much better than even veterinarian brands because there is no 'meat meal' or by-products in them.
Very little to offer being the only real pet store in town... Some larger Aquariums for sale would be nice. Maybe some different types of fish. It's always the same.
My daughter purchased a hamster with her own money, unfortunately it escaped the cage and met up with our cat. She was so upset and to make her feel better we went into PetSmart to just “look”. The same staff member was there who sold the hamster to us and she was so understanding and empathetic. She convinced us to use a fish tank vs a hamster cage since they often can get out and made my daughter feel like it wasn’t her fault. PetSmart then took back the cage and let us exchange it for the tank. She even brought out a few hamsters they had in the back to look since they weren’t ready for adoption. It’s the tine this staff member took with us that makes me so grateful, I wish I got her name but she was incredibly informative about hamsters, possibly a student with long dark hair. Thank you for your help that day!
Customer service is great with a helpful attitude to so carry out if needed, use their rewards program and earn free pet food .
Staff at till seemed to struggle. More training needed.
Iv always liked petsmart because of its friendly atmosphere and selection of products and services. However I'm very disappointed with the one in prince Albert I went in looking for medicine for my fish and was told nothing helpful nor given any advice for similar anticeptics. Further they never have the product I'm looking for always making excuses about stalk . The one in Saskatoon is better , won't be coming back to this one in prince Albert again .
Small greenspace. Ok for kids. Nice area.
Puppy program Buy the coupon book Cost 19 bucks and saved me 30 Before I left store Thanks Miss Nice cashier.
Many pets many fish. 9/10 because lack of dragons.
Great place to get pet supplies.
The extra care and TLC is amazing. I am very happy with the service!
Great staff. Prices a little high but good selection. Groom our dog there and have had no issues.
Stock of aquarium water treatment items and fish food was really low. Lots of shelves were bare. Good selection of plants.
Good staff. Well kept animals.
Busy store but they had what we were looking for in stock.
They have more selection of pet foods, and variety of fish
Employee saw us with our arms full of goodies and dogs and helped us out by taking our stuff to the counter. When our pup was nervous of the automatic doors they even tried to bribe her through them with treats! So cute and love taking the dogs there for an adventure
Great selection
This is the only place I go to shop for my fur babies. The staff here are very friendly and helpful.
Horrible customer service by the women in the store. Talking to me while walking away. My woman had the same experience. Young kid very excellent customer service. Will not be going back to this location. Second class citizen feeling
Helpful customer service rep helped me take my purchase to the car.
I always find what I need here and the staff is always friendly and informative.
Clean and friendly????
They were great with my kids
I appreciate the hardworking staff at PetSmart. There is a very good group of people working at the Nanaimo store. The selection is good. You can buy online and pick up in store. They currently need a better cricket supplier.
Well the reason I am only giving 1 star is not because of the staff. But because of the company itself. If you really do love animals and want them to be in good care do not go to pet smart! If you want to know the reason not to get your animals here them go on youtube and watch the video about petsmart on PETA channel.
It's a chain store, occasionally you can get good deals but as a southie it's not conveniently located. Only ever go if we need something or dog needs grooming
Overall pretty good treatment my dog is shy and they never rushed her that made her to uncomfortable.
Good costumer service and very knowledgeable about there products
Typical big company policies and service! I have been phoning for a week trying to put an item on hold but 'the policy' is only 24 hour holds. When you work and run a busy household and are trying to organize a gift from an hour and a half out of town a little leeway - in order to have a friend that works in that town one day a week pick up said item - would be nice. I suppose that is one reason to support the little guy!
This place has everything you could want for your pet. Huge selection of goods, knowledgeable staff, and fair prices. With the TREATS program (was Pet Perks) your 4 legged friend can get treats, and you can get a discount on food.
Disappointed with the lack of stock
They didnt carry what i was looking for but the customer servive was excellent!
Great selection of pet supplies. Lots of fresh water fish for aquariums.
They never have crickets for my bearded dragon, now they're blaming it on the snow when all summer I was hardly able to get any from them either.
Good store. Get my pet food here
Lots of selection and good prices, doing great work in connection to Catnap society but i went there with my mom 3 times and never an employee to be found on the floor to answer her questions or help find something. Maybe theyre just short staffed, but im not one to ask a staff member when i can find something myself and when i needed them, i could only find 2 staff that were busy on till. Also no prices on half of the items my mother and i looked at. That was annoying and one of the reasons we needed an associates help.
Everything in one spot for my cats and great prices.
Doesn't carry the high end specialty foods that Bosley's does but they have a pretty good selection of the common brands. Staff is friendly and helpful too.
5 Stars I had I old rottweiler she passed but we bought her food, her toys, her mostly everything so totally 5 stars!! I got a new puppy rottweiler in November I think. And we buy all of her things there!! Thx A LOT PETSMART!!
Such reasonable prices, and friendly staff
Medicine Hat Pet Smart has a great selection of products for dogs and cats. The staff are really friendly! ????
Bought special food for my cat.
Great Employees Good variety of brands and items for all types of pets. From exotics, birds, reptiles to dogs & cats, they have supplies for most. Consistently expensive, though they do have good sales.
Great selection of food and stuff for your pet.
Find many things over priced
Cute animals
Staff is friendly, usually has what I need. I check out flipp (app) for coupons before I go and usually can get a bit of money off!
Was a quick shop for doggy treats. Op success
Friendly people and dogs
Very helpful staff. Clean appearance in the building.
The pet grooming service is excellent.
Friendly staff and very clean.
Always happy
10/10 would not visit again for a grooming appointment. To begin, the groomer was less than friendly and unwilling to listen to how I wanted my dog groomed. I've taken my golden retriever here many times before and never encountered this problem. Though, this time, it also took an hour and a half longer than usual. When I came back to check in, as it had been just over 3 hours, the groomer was even more unfriendly and basically told me to screw off and wait. When they finally called me I came back and when I walked in the door the groomer was, with hella attitude, complaining about me and the fact my dog didn't want her nails cut. Which was a known fact to us all and if she let me talk in the beginning, maybe she would've been more prepared. I could see my dog was horrified and, essentially, being tortured as she ground her nails while the other lady in the salon was saying, "oh yeah, i was just saying she should probably pull it" SO, how long was my dog being tortured for?? I'll never know but, would not recommend this PetSmart location for their grooming services.
I remeber when this place used to be amazing. Latley it has completely gone down hill. I have a very sick cat who needs a special food. The staff used to order this in for me no problem but latley that had changed they wont order anything. They dont even seem to care any more to be honest. Customer service has taken a huge downturn. They are never stocked inventory wise so that makes it worse they wont help you. And their animal adoption areas seen really subpar. Not proper treatment of all if you as me. Small, unclean tanks poor babies. And finally more then once now I have come in and they are just letting people walk around the store not wearing masks. Pretty sure right now that legally they should be wearing masks. Hey but I dont really think the staff care very much about the customers anyways so that's probably why. Used to be a great business, I will now after gosh like 10 years of shopping and donating to their charity's I will be shopping somewhere else.
Best pet groomers!
It's good IF you do your own research! Do not rely on the employees to know what they're talking about because on multiple occasions then don't!
What a great place to shop for my paw-kids. Bright large isles and very helpful personnel.
Not bad for a Petsmart
One of the only places I frequent for my pet needs. Friendly knowledgeable staff
Friendly staff , well stocked and big variety
Great selection, caring and engaged staff.
Friendly staff.
Good service
Lots of fresh water fish stuff here!!
The service is good but prices are getting too high. $15 for a dead rat for my snake where they cost $2 a piece elsewhere. It's pretty funny because a live rat is $12.. And a lot of their toys I have seen at the dollar store $10 cheaper.
so today i took a shaggy ole dingleberry in, and three hours later, i picked up a beautiful chocolate lab!!! most likely keep her now... lol but seriously, best $50 ive ever spent, great great job girls!!! my mocha has never looked and felt better, soft fur like a puppy again!!! thank you so much...
Found so many cute Christmas items for my dog. Good prices and lots of variety. Lots of cute puppies in store!
Good selection, but the staff is picked for their retail abilities, not their experience with pets...
One the best places to go when looking. For pets . pet foods adoptions fish dog training
I really like the selection of pet food here and the associates are usually very friendly.
This place went outta business because of uptight staff...and super expensive prices
So thankful to have a Pet Smart with in 3 hour driving distance. They are the only ones to carry our Poodles food. Staff is always helpful,.polite, and actually act like they want to be there.
Very outstanding proffer stall keep up the great service
Work well with your schedule if need to postpone, they do a fair job cutting, they leave some longer uncut parts for the most part ok, washing and cut usually around the $80 mark for a small dog
Good selection
Always deals
I love the customer service and products PetSmart has to offer but they need to fix their online grooming options. I called and asked about getting my cats nails cut and they told me they do not do cat grooming because they do not have anyone to do it. ??? Doesn't say that on the website.
Great place to pick up all your pet supplies
Helpful staff amid many many aisles of pet products. Due to Covid, there are dog food shortages in certain varieties. Unless I’m told in plain language that she hates it, my dog gets what I serve her. I’ve attached a photo of someone else’s dog.
It's pet smart, ok service, nothing that special!
They did an excellent job grooming Shelby! Friendly, professional service at a reasonable price. I will definitely be back!
Picked up some fish food. Prices appears affordable and customer service was friendly and easy to find.
Went in to buy a betta fish and the only ones they had didn’t look that great (damaged tails and not active). Since they were receiving a truck full of fish we asked both staff about when there would be more betta fish they told us that it would probably take them one to two hours to get the fish unloaded (totally fine, I get that it takes time to unload things) but you would think that maybe since we were going in especially for that they would show us what they had got and then we could pick from there, but she didn’t offer that and seemed rather standoffish. After waiting for 30 minutes to see if any would come out we asked the other lady there who was also rude and said that it would take one to two hours and even after then we wouldn’t be able to buy one because it would be too much stress for the fish to have been shipped and brought to a new home in the same day. I also understand that but we wouldn’t wanna stress out the fish too much but why didn’t she say that in the first place instead of having us wait around for 30 minutes just wandering the store. Also There were many other customers waiting for fish as well but the employees didn’t pay attention to them and didn’t offer to help anyone. There were many other employees just wandering the store as well but it didn’t seem like they were doing anything. There was a long line up at the front and every single staff didn’t really seem that well trained on cash as it took them a long time to get through each transaction. Normally I have ok experiences at Petsmart but this one really turned me off.I took them a long time to get through each transaction. We ended up going to my fish tank and the man there was incredibly knowledgeable and had an amazing selection of beautiful fish
They treat their fish HORRIBLY. Literally animal abuse, all their fish are severely ill and nobody there actually knows anything about the fish keeping hobby. It’s so depressing seeing their poor fish CRAMMED in tanks full of DEAD fish that they let rot in there for days on end. They shouldn’t be allowed to sell fish at all. It’s such an embarrassment of a company for fish and small pets. Sorry not sorry but when it comes to animals in danger it just breaks my heart and hurts my soul.
Chain pet store which is to say it's main goal is to sell dry pet food. Fish dept is boring and uninspired, prices are a bit on the high side. But, the staff always seem friendly and helpful.
The lovely young lady who helped us with fish was very friendly, insanely knowledgeable and overall a pleasure to deal with.
Great place taking my dog for a shower. They provide the shampoo and towel. Also comes with treats of your choice. Staff and nice and knowledgeable.
Very helpful and professional. Favorite pet store in town.
Queue from one end of store to the other with only one register open. Saw what looked to be the manager and another staff member look at the queue and then make a beeline off the floor to hide...
Variety, value and service.
Friendly helpful staff
Pretty good prices and they always have some little deal or discount. This place often has the newest products.
Great selection!
Need more cashiers at times. A few discontinued products that I loved and can't find anywhere else; boo!
Your everyday PetSmart, very cute animals and lucky enough to have trained staff for animal handling for those interested.
Good place for cats supply
Love this place always a great selection of fish
Good store
Good service
Nice clean store, well organized
The staff was great, very helpful. I had no idea where the fish tank was I was looking for and they helped me find it and I was very happy with the price.
Knowledge sales people , and purchased some neon fish and cat toys.
Liked the customer care
smells rude employes im sure if you looked im the unemployment office they will be waiting in line
Great petsmart, very knowledgeable staff
Limited supply of large cans of cat food we were looking for
Good selection and friendly staff
Every thing you need for your pet.
Excellent above and beyond service!
Took our pup for a hair cut! They did a great job and our pup was happy when she left. ????
Have a great variety of animals items and prices are good. As far as fish knowledge i'd be hesitant to buy fish from here. Me along with three other people around my area this week bought fish, and they made our tanks sick. So far i've lost 4 fish and had to buy medication for my tank costing me over $30 so far. The fish didn't look so great but I'm pretty new to the fish tank scene and I didn't trust my gut and got fish anyways. Because I was told they were stressed and that why some were dead in the tank. I understand sometimes fish come in sick but they shouldn't be sold until they are healthy and don't infect our tanks. I will go back for items but will be buying my fish still from a more specialized store. This isn't to bash at all it's to PLEASE be more aware. Sad to get our tanks all healthy to end up losing some and having to spend more to get it back to normal
Great selection
Great prices and very friendly staff. However, it is hard to find a staff member and seems as if there is never more than one person working at a time. This person is usually working cash and running back and forth to assist customers searching for items. The fish. Be EXTREMELY CAUTIOUS. I have on more than one occasion purchased fish which in return have infected my entire tank killing everything. Find out when the fish arrived. If they just showed up, wait a few days. If they are infected the pet store will notice and you will not be sold the fish. Thankfully they are very gracious with reimbursing the cost of the fish. So long as you bring back all the dead.
Excellent grooming department
Great store! Staff is friendly, helpful and seems to know a great deal about pet care! I especially love the store brand, Authority, for both my dogs and my cats. The price is good and the GF Fish and potato dog food has really helped my allergy sensitive dog. I use the Mature chicken and rice for my senior dog and the GF Salmon kibble for my cats - one also has allergies. They love the taste, I am happy with the prices and even the nutrition expert at one of the top vet clinics in Medicine Hat could not fault the Authority ingredient list when I was in having a consult regarding my allergic dog.
Was quite busy in here today but you'll still get the help you need. Opens later than most pet shops in Med Hat which gives more flexibility.
Awesome place for pet supplies
Such a big store, not much for birds though...
Have a good collection of bettas..
Lovely staff.
Got 50%off on a new cat tree for being a member. Yes!
Good selection
I used to buy her dog food there and dog treats. However they no longer carry Nutro dog treat other than for very small dogs. Very disappointed. She also eats the Nutro lamb and rice for senior dogs. I have been feeding her this for 14 years. So because they don't have the proper treats for her I don't buy anything here. FYI she eat a bag of food every 3 months and treats I'm a softy so. Lots and pigs ears exc. So put the treats back and I come back. She is half Collie and half black lab. If not I'll just order them online !!
Good for pets needs but check prices
Bought a dog ramp. Great employees.
Only place I buy my dog's food.
My dog Bo and I love going there ....staff Is always friendly and ready to help... Of course Bo likes the free treats
Went to get Guinea Pig supplies. Staff is very helpful.
It's hit or miss on whether the dog food I usually get is going to be on the shelf. May try elsewhere in the future.
Not bad but prices are a bit high. I went to small local shop,for my birds food. Even Wal-Mart had more realistic prices. But, their selection was good and wasn't crowed.
Had what I needed
Not a single animal and lines where to the back of the store
They need more than 1 cashier working especially when the line is 6 or more people long.
great staff realy helpful had what I needed for my dog ????
Customer service isn't great, need more expertise
Can always find what you need but the prices are high
Always a nice and helpful staff here.
great deals .always s what I need ....
Lots of stuff
Easy to get around and super helpful staff!
Great selection and good service. Need more staff
Like going for fish they have not bad selection
Good. Place
Took my dog to be groomed, normally takes 90 minutes, almost 4 hours before he was ready. I told then he was an anxious dog but I guess that doesn't matter. I paid for mail grinding and his nails were not touched. Won't be going back for grooming.
Staff is very friendly and knowledgeable. Great place to go.
Lots of variety, friendly staff.
Very helpful staff assisted me in finding the proper products for my pet great service overall
They are really friendly and also very helpful. Thankyou
Fantastic service!! Ready to help you the second you walk in. Love the workers!!! :)
Great People
My go-to store for my pets needs...i purchase their exclusive exquisicat pine pellets which is my preference over clay. The store will often have good sales for this product as well as other store items. A great reason the keep going there..sale prices!
Only really go for the grooming, my dog leaves happy so I can't complain, friendly staff.
Service is ok but whenever else buy fish from here they always die in a couple of days.
Nice staff here always helpful in every way. Ussaly all questions are answered that you might have. Good place for supplies.
Great selection
If I could give 0 stars I would. The other week the young manager Simon I believe that was his name spook very rudely to me. His attitude was not pleasant and he had no idea what I was talking about, regarding my fish. He made me feel awful, as if I was wasting his time. Overall, just a very terrible experience. These are tough times but try and have patience with your costumers and a little compassion. Also please train your staff.
Good place to shop and very helpful staff
Knowledgable staff
Friendly knowledgeable staff. Very pleasant shopping experience
Great store! Amazing staff. :)
Okay, but didn't have what I was looking for.
Some decent prices and despite the lack of employees the particular day we were there, the one and only cashier was very pleasant
Friendly staff, stocks the brands I shop for, their classes are popular; the classes are full but I haven't had a personal experience with that side of the store. The line up for the till is usually a few minutes wait so don't expect to just walk up and go at the end of your shop.
Petsmart has an amazing variety for you to choose from. I have cats and a dog and they offer a great variety of high quality food and treats without animal byproduct meal and grain fillers. I use pellets for my cats and they have the best price for large bags of both recycled paper and pine pellets, I have yet to find a better price! Petsmart also offers an easy to use, and fast curbside pick up service.
Very friendly staff and have all the top brands of the food we use.
Great place tor all your pet needs
Very nice and knowledgeable staff. Once they offered me a deal that was available online only.
Very friendly
Shelves had next to no stock
Staff are great and helpful but it's hard to feed my reptiles when they never have superworms in. I do mean never, every time I've come by in the last few weeks there hasn't even been one container.
Very good knowledgeable service. Very friendly.
Great place. Great staff.
Great store not the biggest but has everything you need. Very helpful staff.
Helpful staff and good selection of anything you need for your pet
I've never had a problem finding what I'm looking for here. Staff is very helpful when asked.
VERY caring staff,excellent selection of food and products prices fair, very clean store, willing to spend time with customers and knowledgeable about pets.
Very friendly and helpful staff.
Help rescues in their community.
Has lots of choice but super expensive
They always have what I need and the staff are very friendly and helpful!
Honest and reasonable price points great place for feeders as well as supplies
Horrid customer service from the management staff and people working in the fish and and reptile departments. Poor and false information given to push sales of diseased and dying animals. I do not suggest shopping here
Such a disappointment and a feeling of getting ripped off. Nanaimo petsmart usually does a good job of grooming my little dog. She has the pawdicure option. Nail trim and grinding. Spray with cologne, bandana, ears cleaned, hair on feet trimmed, and pads shaved. Main reason I go is for the nail trim, feet hair trimmed, and pads shaved. Other stuff is a bonus. The ears are a quick wipe out with water and cottonwall ball. In my mind the only thing done was the nail trim...maybe the grinding. Usually she smells nice after the spray.....no smell at all of cologne. Hair was not done on feet, pads not shaved, no bandana. I phoned to complain and was told that there is no bandana on the option. (There is according to the website and she usually gets it]. Finally the groomer admitted that she had forgotten the feet hair trim and pads as it had been a crazy day. I dealt with those 2 things when I got home. Not sure how she missed those 2 important items. She offered me a discount on the next visit. No more 25.00 pawdicure for my dog but will get the 13.00 nail trim in future. I can do the other stuff myself and a wipe out of ears with water and a cotton wool ball is not exactly difficult. Total rip off today. $25.00 gone. So if you decide to get this option discuss with the groomer what it entails.
I am always greeted with a smile and the staff all know me. I come here for all my pet supplies. I have had my fish filter die on me a couple times. They happily fixed my issue within minutes. If I have any questions about my fish they have staff on hand who know exactly what I need. A great place and great friendly staff.
Friendly staff if your pet need something to help you find it
Prices are decent and staff are helpful. Little disappointed at limited choices of cleaning products. Seams like they only carry Bert's Bees anymore and limited items in that line too.
Went there today to get fish for my existing aquarium and buy another big aquarium with accessories, but couldn't get any help, asked twice and was told " I'll find someone for ya" did that twice, there were only two other costumers in there. So left and went to different pet store and was helped immediately, so I spent just over 3300 bucks there instead. Guess I'll be going to the other pet store instead of petsmart.
I just wanted to say that Lisa at Petsmart in Nanaimo was just incredible. She went above and beyond for us when we adopted our kitten and we couldn't be happier. Thank you so much????
Went to find ear mites drops for a kitten that was found outside. They told me that they didn't carry that and that we would have to go to a vet. And their medication prices were very high. I know that our vet at South Hill would have insisted that we bring our cat in (so they could charge us more). We were able to go to the other side of the parking lot to Pet Valu. They carried a big container good for dogs and cats for $12.99. Sorry to say, more of a recommendation for Pet Valu than for Petsmart.
Great deals ????
Good service and excellent supplies.
The cashier was friendly but the support staff were less than enthusiastic and had to hunt to find them. I've had bad luck with any fish I've purchased there - won't do that anymore. Good selection of pet foods and items.
Groomers take great care of my dogs.
The worst I could say is management doesnt seem to always have enough people on till. There's always a great selection, and staff have been very kind when I needed help to get heavy items to the till and to my car outside. I definitely appreciated that, and have continued shopping there knowing if I cant quite get something, someone will help me with dignity :)
Doing a great job there!
Friendly staff, quality fish.
We just get fish from PetSmart. Young sales person bsrems to be very knowledgeable and helpful. Great customer service.
Great customer service
Clean and service was good.prices could be lower
Love it.
Great staff. Always very friendly.
Tia is amazing! She goes above and beyond with customer service. She made my day, helping me with my fish tank issue.
Took my little dog to get into the groomers and they were supposed to do nail trimming and “furminator” to get away all the fur- they called me 20 mins later and said my dog was being “too aggressive” and suggested I take him to a vet to get his nails trimmed so they can sedate him..... he’s had his nails trimmed before no problem.... and the fur thing they were supposed to do didn’t do anything, it’s been longer than a week and he’s still shedding like crazy. So not sure what the point of that is. Anyways, they still made me pay for I don’t know what. But horrible experience and never going back.
Love
They have a wonderful selection
Always great sercice there!
Great staff, they are friendly and knowledgeable!@
Love the little groom shop, the groomer named “Jessica “ is always so pleasant to deal with. She knows her stuff! A+ love taking my pups here!
Always excellent service and friendly staff. Covid safe
Good spot with a minimal invasivenes
Had what I wanted
Excellent place to buy pet food and supplies. A little bit pricey on certain items.
The fish are not always in good condition however for the other supplies they have quite a few varieties.
Pleasant and friendly staff. Clean store full of everything you need for your pets.
Always super helpful and friendly.
Great store
Very well kept store, lots of different selections. Could use more animals.
The young gentleman that helped us was so fantastic and patient.
good prices, friendly service
Great selection
Took my large anxious doggy to be groomed and they handled him beautifully and did a great job. I'll be back with him again soon.
Expensive
Very attentive staff, noted we were carrying an heavy awkward item, volunteered to take to counter so we could shop. Very friendly.
Staff are very helpful.
Fish tanks were dirty, very limited selection anytime we are there for aquarium plants, they sell mondo grass as a aquarium plant when that's a lie it will melt fully submerged after a couple of months or sooner. There was barely any fish to select in the aquariums and dead fish not removed in multiple tanks, staff seem to lack basic knowledge on species of fish and plants they sell. Aquarium section for chemicals was empty on multiple visits. What's going on at this location?
Great prices and selection.
Customer service is great and great products
The staff here is top notch. Always friendly and there to help if needed. Never a fuss to exchange faulty or unnecessary products...I am happy to refer this store to anyone.
PLEASE FOR THE LOVE OF GOD DO NOT SUPPORT THIS COMPANY!!! I wouldn't give this any stars if I could! I would like to urge everyone to think twice about supporting a big box pet store like this. Their aquarium department is absolutely atrocious. I talked to a manager her and she told me that the they have someone look at the tanks every morning which I don't believe for a second the amount of gunk and dead fish in the tanks shows me that no one really looks after these creatures. No animal even fish should be kept in conditions like these. Please think twice and and shop or adopt from someone who actually cares for their animals!
Great pet store with a large variety and knowledgeable staff.
Always great
Very expensive
Petsmart is great for having lots of variety for all pets with good prices, helpful staff, membership rewards, and a return policy. Staff are friendly and knowledgeable.
Best place in town I find for pet goods. Especially aquarium I tried everyone else and no selection if at all for aquarium goods and fish. Fish are healthy and prices are reasonable aswell. Wish they had more exotic fish to be honest but still a nice selection. Awesome staff aswell very helpful when you need it. And the other selection of pets is nice aswell. Definatly would recommend for your pet needs
The last 3 times i've taken my dogs in to get groomed, i've had to show their vaccination papers. After the 2nd time, i asked why i had to show them again when i just had them in not long ago and i keep getting the standard answer of " that i'm not sure"?. This last time i took the dogs in, i was asked how short i wanted their hair cut? When i responded with, isn't on their file, i was told that there was no notes on file. I've been taking my dogs there for the last 10 years. This grooming place has become such a joke to go to. Last time i willing to going there. Time for a new place!!!
Upon reading these reviews looks to me like they are mostly left by people who visit the dog grooming area. as a fish keeper i have got to say the service here is exceptionally slow. a few of the staff there are not so friendly either. i had one woman named Karen straight up lie to my face and say i could not return something via computer, after someone previously told me i could. when i said this to her she got quiet and stomped around before completing my request. shady shady.... did not appreciate that! another girl named dayna can be very condescending and bossy. the guys i encountered here are a little bit better... very friendly and helpful. a big shoutout to one man named Ian, he was a treat to deal with! another shoutout to this other younger fellow who runs around like a chicken with his head cut off.. he obviously works very hard, and is always so friendly and awesome! often dead of dying fish in tanks... but other than that decent selection. they get their fish in on thursday, i believe and have them all out by friday. their cashiers in general seems very nice, and are lovely to deal with. nice selection of products
Very friendly and helpful staff
Great parking and lots of selection. Staff are mostly kids but are energetic. Best to do your research prior to arrival.
All you ever need pet wise
Love it and they are so helpful
Everything you need in 1 store
The stuff are kind and patience, but not too many ferret supplies. Only has one brand diet or some utensil.
Exelent store
Friendly staff, great selection
A great experience for my grand dog
always sold out of the urinary cat food, employees never think to order enough even though it sells out every week..
Doesn't have stuff in stock
Wonderful place
Great staff.
We take our dogs for grooming. We have been happy every time. I use the online appointment system to pick grooming times.
Did not have what I went for
Its got good staff and love the pets
Good stock, stuff I need, terrible customer service. I understand that mostly teenagers work these jobs but whoever is in charge of them should teach being friendly and polite to customers.
Great staff, polite and knowlegeable
Great staff! I love how they put the treats/toys at eye level so my pups can pick what they want ❤
Lots of variety of pet care products & services plus small type pets
This is a standard Pet Smart. Not the best prices but they are big enough for a good selection. Watch the speed bumps outside if you don't have much clearance on your car.
Lots of selection but hard to find help with products.
????
Not much to say friendly staff and pet stuff
Good service
Wellstocked
Good service knowledgeable
Staff are always helpful and pleasant
All your animal needs under one roof. Helpful staff.
Out of the last 3 times I have gone to petsmart to pickup supplies for my fish, 2 times I left after standing around for over 10 minutes without anyone even acknowledging me. One person working the till and I walked around the store without seeing any other employees.
Seriously the best service today from Tracey! Service with a smile AND a high five! She helped me save some money and made my morning !!
Found exactly what I was looking for. Great selection.
Just an amazing place for all your petd needs
Very friendly staff. Knowledgeable too.
Wonderful place with amazing selections of animal products
Stock has dramatically increased from when I started shopping here, which is fantastic! The staff are also very helpful. The cashiers always process price checks/coupons efficiently as well.
Great people, advice and prices. Get my worms for my chameleon Zelda here as they are more expensive anywhere else.
Staff were very helpful
staff is very aware when you walk in and very pleasant to deal with
Lots of stuff. Nothing specialized, just lots of basic stuff at an ok price. Staff are very friendly.
Slow to get assistance. Understaffed and animal husbandry lacking as a result.
The staff were very knowledgeable about their products.
Had a great experience buying my hermit crabs! Chad is a great, helpful employee!
My 5 year old cat died in February and I had bought a few days before a lot of canned food. They were very nice on refunding me without a receipt. They just looked it up . Made it easier for me. Very compassionate people working there.
fine for dogs and cats but lacks good reptile supplies for anything large
Staff is so helpful... fish and live food, they are quick to get you what you need.
Good service. Decent selection
Overall the staff are knowledgeable about every department
Very helpful and super friendly
Sold us rats that had lung infections :(
Prices were good staff were helpful
Helpful staff. Never enough people on till.
Great customer service here, really friendly and helpful
Great place to find good deals for your fur baby
Unfriendly managers at both saskatoon and prince albert locations.
Perfect
Good price on kitty litter
They are great at petsmart my dog loves going there
Always very friendly and helpful. Very fair prices for good quality product. Prince got a lovely new raincoat. Great natural treats!
My kitten loves catnip
Super clean tidy store very helpful staff and friendly
Always helpful, no problem returning food that my dog wouldn't eat. Great service.
Courteous and good coupon deals.
Convienient place to get pet supplies and great selection. Altho you can get most things online cheaper..
Friendly staff and so much to choose from!!!
My dog food is always in stock????
I routinely take my dogs to PetSmart grooming salons and they always have a good time. Afterwards, they look and smell great. The prices are reasonable and the staff take good care of my pets. One black Labrador retriever and one Shih Tzu.
Knowledgeable staff, good selection of products.
Many items not stocked, just an empty space where item was at one time. I love my pet smart on the mainland and was hoping to have a similar experience here, sorry not happening.
Great
Great staff, and a clean store.
Good selection
Not liking the place stuff very unfriendly and helpful not very well
I enjoy this location. It is clean, generally well stocked and the staff are well meaning. I appreciate the variety of products available, for canines especially.
My daughter brought her dog for a grooming and although they could not complete the job, because of issues .. the lady did NOT leave him looking terrible! I am impressed with this part of PetSmart ????
Joni M did an excellent job grooming our dog! She looks great and the staff was very friendly to us today for grooming.
Has everything you need.
Super helpful staff, willing to talk about animals and teach my children.
Love this store. The girls I've dealt with there have been awesome and extremely helpful, went above and beyond to help us when my daughters pet mouse passed away recently. Went in there to look and ended up going home with 2 new ones for her! Keep up the great work ladies.
Unfortunately not a stellar experience at the groomer's there. After taking down all of my details (presumably for promo/marketing purposes) they then point-blank refused to take my dog as a walk-in for nails & ears because we'd just come from the vet where he'd received two routine vaccinations that were coming due within months. She said that they have a policy of not receiving any animals who've recently been vaccinated. Great. Thanks so much. Have a nice day. So I drove 5mins up to PetLand and a fabulous groomer there was more than happy to look after my dog as a walk-in, no problems whatsoever, and no taking all of my contact details before she gave quite brilliant and knowledgeable service. So, needless to say, I shan't make an effort to use PetSmart's grooming services ever again; I'll always go to smaller owner-operated places with an incentive to help customers. I gave three stars above because I have bought things at that PetSmart in the past, and until this unhappy experience I had had good service there. One customer less for you to worry about now, dearie.
Great products. They in store coupons so I save money while spoiling my pets. Wonderful products and friendly, knowledgeable and helpful staff.
Very poor service!!! Girl working there had a horrible attitude. Left and spent my money at Pet Value, their service was excellent. Easy decision next time ????♂️
Groomers always do a good job of taking care of our dogs.
Clean and tidy
Great friendly staff!!!! Amazing selection, they have something for every pet owner and every pet too!!!!
Friendly, helpful associate!
I liked this place until they banned Pitties :/
Good pet store, but feels kinda like going to Walmart, 10mins to find what your looking for,20mins waiting on the cashiers to finally get the customers through the till
Helpful & compassionate advice & solutions for reactive rescue dogs.
Definitely very helpful staff and nice selection.
Awesome staff and easy to find what i need
Excellent
Overcharged grooming service without disclosure....And apparently some of groomers abuse dog...I figure that from the scary look in my dog's eyes when I picked him up,I know he got abused and very likely physical abusing.... I would never go there for any grooming service!!!! Never recommend the grooming service there!
Very helpful
Fantastic curb-side pickup service. Very professional and friendly staff. A pleasure to do business with. Thanks. Your assistance was greatly appreciated.
Love it there!
Good service. Love that I can bring my dog in to shop.
Loads of selection and convenient north end location.
Very smart pet friendly people work there. They have a very large inventory of quality products and pets are most welcome.
Very friendly helpful staff. Particularly Sam.
Pretty typical PetSmart. The staff has been friendly the few times we've been in this location. Thumbs up.
Nice selection
They have good prices but usually don't have stock in
Friendly knowledgable staff bit tend to be out of stock when I need lizard supplies. But that is for my needs. They do offer the largest supply of pet needs I have ever seen.
A very friendly place super knowledgeable staff and a great place to shop!!!!
Great store with great and friendly staff.
Friendly staff.
Super friendly staff and tons of items to shop through for pretty much any pet your family might have! They also have fair prices as well on all name brand food and merchandise for your "special" family members.Bring them in too!! Your pets are also welcome to come into store with you!
I went to pet smart to pick up some things for my new kitten that I will be getting in a few weeks. The lady that was in the aisle was not very helpful at all. I asked her if they had a list for what you need for a cat. She rattled off the usual stuff. She actually told me to Google it. I went around and picked out some things. She didn't check up on me once. I know this is not pet smart standards because I use to work at Pet smart. She had short wavy hair. In her 50's. When I got to the cashier Gabby was more like the pet smart I am use to. She was smiling and friendly. She even ran after me when I forgot my litter. The other lady who was more concerned with putting stock away could learn a thing or 2 about customer service from Gabby.
Customer service could be better, took 20 minutes to find someone that worked there.
Amazing service! My kids wanted to hold the bearded and dragon and a couple woman came to help and even went and got some crickets and let them feed her! The kids absolutely loved it! Great experience!
Good selection
Great selection of pet supplies and staff are great!
The employees are always helpful and knowledgable.
Good selection for cat food..but often a but expensive...
This is a place to shop for everything your pets need. The store is tidy, associates are friendly, helpful , and knowledgeable with the products. A1 recommended.
Had a hard time.finding someone to help me...
Just about our only choice in Nanaimo now. But that is not a bad thing. Very helpful staff and good selection.
We bring our young fidgety lab here for a nail trim. Byron is great with him.
Very helpful staff.
Lots of selection but expensive.
Good products. Wish they did not sell live animals.
Great deals and selection. Helpful staff and a very pet friendly atmosphere to bring your furbabies to.
Always has what I need.
Got what i needed quick and easy
Did a great job grooming my dog.
Leaving a review for the overall store... awesome return policy and staff are always very helpful. The lineup to pay does get quite long quite often... this could be managed a bit better ????
I find Pets mart great, always can get what you come in for.
Always fun.
every time i buy a fish it dies wither 2 weeks of having it i have done everything right for they fish my tank is set up right every, i think petsmart dose something to they fish so that when you get then after 2 weeks or so they die so you will come and spend more money there so just please don’t get your fish from here,
Good selection
inaccurate product shelving - you are unaware what real price is until you get to cashout and you find your item is on the wrong shelf
Disassembling, limited opportunity to hold animals.
Lots of variety
Groomers are good however the adoptable cat enclosures are rarely cleaned and it is sad to see.
Very caring people.
Great service
Helpful staff great hours for evening shopping. Great selection
Friendly staff. Knowledgeable about their products
Always a pleasure I feel like I am among friends. Very helpful
Good selection of pet foods and toys. They occasionally have good sales on my cats food, so that's nice.
Sale prices never come up at till, so they always charge you regular price, always have to watch very carefully for this!! What good is a sale if you never get the sale prices!!
Wide selection and friendly staff
I get my cat food from PetSmart. I have to drive an hour each way to pick it up. Very frustrating that I check their website prior to going, to make sure they have it in stock, only find it isn't. This had happened twice. I have however found other products in looking for and always happy with my purchases
Awesome selection and awesome staff. Definitely bring you dog.
Always have what I need and friendly
Great selection on fish decorations.
if I could give a zero I would. don't have product advertised as on sale and can't get any in. "but do check back and waste your time". no rainchecks either.
Love Pet Smart I get my little baby groomed there and they absolutely to a beautiful job
Great store
I’ve been meaning to make this post for a few weeks now. I recently got a new fish (never had one) and a new snake. A particular employee named Sara has gone above and beyond to help educate me on everything I need to know about my fish and helping me get the proper lighting etc for my snake. I highly recommend this gal getting a promotion or raise, I cannot say enough good things about her and her service over the past couple months. THANK YOU SARA
It was nice and cool in PetSmart on a hot day. That helps the shopping experience. Staff are friendly. Good selection of food for my dog. It all makes shopping easier!
First time visiting the store. Seemed alright, nice venue. Really miss Petland but have not been to PetSmart enough to pass a fair judgement.
Great place, great employees, great products and finally great prices. The best in Nanaimo.
Staff goes beyond their daily service to help people .
So friendly and helpful. I love this store.
It is a great place for grooming. They are a group of caring people. They are just awesome.
Unfortunately I was not as aware of the need to bring in a veterinarian card showing that my dog has had all her rabies shots. So after travelling from Powell River to Nanaimo concurring the cost of a ferry and having my dog groomed as a 4 month old puppy and having a file with the store. I was informed that they could not take my word as proof my dog had her shots. (Basically insinuating I am a liar.) Being a Sunday I could not get my vet to fax the paperwork. I was refused service. But the kicker being the only Province that requires all dogs to have rabies shots is Ontario. As much as it is my fault for not bringing the paper. I was not properly informed of there policy.
When there are on sales, you always get nothing there.
Got my yorkie groomed there last week. They did an amazing job. They even helped me pick out some extra special treats for her birthday! Thanks guys!????
Friendly staff and my cat liked the place
Wow! What a pet emporium! I cannot imagine not finding a pet product I wanted at this super store of pet outlet! Totalky blown away at the array of pet stuff! Who knew petz needed all that! Well they do!
Customer service was lousy. Could not find what I was looking for. Asked for assistance and was told I'll be right there. Waited, went back to the front and there she was showing pics on her phone. Gave up and bought what I thought might work. After I paid she told me where exactly the stuff was that I originally looked for. FAIL! Bosley is where you'll find me from now on!
Nanaimo location is great. They carry more items than the Duncan location
Great
Always love shopping at Petsmart. They always have what I need and the staff is always wonderful
Very disappointed in Prince Albert Petsmart. Been there 4 times and have to go find staff to get help. Poor knowledge about fish and told me the fish I was buying were safe with the ones I had but they weren't. Not very good to deal with. Won't be going back.
Staff are great and friendly, but the deals never seem to be for reptiles too and prices seem high. More importantly, the feeder bug quality isn't great. Sometimes most or all are alive, but sometimes half or more are dead. I only buy from here since I haven't been able to find a different supplier.
I've always used Petsmart for my dog's grooming, first in S.Surrey and now Nanaimo. They have always done a wonderful job
They treat their employees badly and animals worse. Do not support this business!
Friendly staff, eager to help, and knowledgeable.
PUPPY
great place for pet supplies
I love this place
I went to get a harness for my little papillon and waited for quite awhile and asked for help and no one came. When I left the employee's were gathered visiting at the till. Will not be going back there.
Friendly.
Website says things are in stock when they actually aren’t. Multiple items throughout the store. The excuse “our inventory is messed up”. Then why don’t you fix it?
They always carry a great selection of toys for dogs and cats. I find the prices too high and they don't have enough sales. I only shop there when I can't find it somewhere else at a better price. The staff do know their products and are always helpful and knowledgeable. I do love that you can bring your pets on with you and everyone is very friendly.
Nice place to visit. Was having a little trouble with the engraving machine and an employee was quick to stop by and help without being asked even. Friendly staff.
Found everything I needed. Staff was very helpful and friendly.
A great place to get all your pet needs.
We take our keeshonda to see hunter and she is amazing. Our babies koko and enzo look fantastic thank you so much!
This place does not do scaning code of practice and staff are very rude
Absolutely wonderful with our sensitive huskies, every time! ???? would And do highly recommend.
The place is nice shinny and new which is nice, but the people really make this place amazing staff will stay there again.
Store was clean and organized
Very friendly staff. Found what I needed. They were ready to help you when you couldn't find. I will recommend it to others.
No stock. Ordered from their online site and somehow after giving payment I received an email telling me same product unavailable. Why couldn't the website tell me that before all my payment information was given.
Its a Pet Smart. You're lucky to find a staff member to help you, when you do you're even luckier if they know what they are talking about, then you will overpay for whatever you buy when you could most likely find it elsewhere for half the price
Thay have lots of everything for everyone. People and pets.
Always greated at the door. Prices are Awesome. Low price for great products.
Everything you need to keep your little fur family members happy and healthy.
This is the best pet store in town. Ultra friendly staff and super hospitable environment for my new puppy.
Amazing staff
Staff are very friendly
Love browsing in petssmart and seeing what new toys I can find for my fur babies
The staff is all very helpful and point me in the right direction. I love that pets are welcome.
Help me with the things for my cats and they actually worked No Doubt
I like Petsmart cause I go there with my grandchildren and the staff is very friendly and knowledgeable
I was picking up my dog yesterday and the lady was rising her voice at my dog saying I did not choke you. I told her that she needs to be nicer and that when any dogs acts like that,they are not choking that there nose is plugged and they do not know better to open there mouth to breath.
Best store ever.
You can bring your animal to shop with you which is pretty neat for your pet to be able to pick out it's own toy!
Helpful and friendly customer service
Good service
Depressing how little stock thei had, I had to settle for a collar for my dog... I had much higher expectations as they usually have so much to choose from... don't know why it went downhill!
Wonderful selection of every goodie you need. For your special pet. Knowledgeable staff to answer your questions. Enjoy!
Unfortunately they did not have what I was looking for but had great service in helping me try to find it . Usually they do have what I'm there to purchase but this day they didn't. Would go back though because the service is good.
Visit this place often. Great staff always helpful
Very nice lady on the till
The staff is super friendly, Charles my dog goes nuts when we pull in the parking lot, he acts like it’s a singles bar for pets!
Great ????
Great place for finding things for your pets
I usually find the majority of the staff to be knowledgeable and really take their time to help you with whatever animal question you may have from a proper leash for my dog to which rabbit food is a better choice. I appreciate their wide range of knowledge of many different species. I dislike how some or their ads are stated. Also, they will leave up a tag with a deal but at the register tell you that deal has ended and you have to pay full price. They should honor the sale tags they have up or take them down promptly. There are also a few staff members, one dark haired, middle aged woman in particular who I am pretty sure is a manager, who are INCREDIBLY RUDE and CRANKY all of the time. It is surprising to me that someone so rude could keep a job for any period of time, especially one that entails customer relations!
Petsmart is the best! I adopted one of their fancy rats, unfortunately he ended up getting sick and they said that they're going to take him to the vet and make sure he's all better then I get to take him home again! Never had this great of service anywhere else.
Well stocked store. Lots of staff. Fairly busy place at times
Good but seems to be out of many things.
Good service. Do not buy fish from here.
Great store. Helpful staff
Staff very knowledgeable and friendly
Staff was very helpful and worked well together