Reviews of ÔFauria (Bakery)

3417 Boul. le Carrefour, Laval, QC H7T 0M9, Canada

DESCRIPTION

You will be able to see all the information of people like you who buy the services and products of ÔFauria (Bakery) in the area close to Laval (Canada).

Right now the business receives a rating of 4.3 over 5 and the rating was based on 13 reviews.

You must have seen that it reaches an feddbacks average is high, and it is founded on a more or less high of feddbacks, so the rating is quite accurate, although it does not have a elevated quantity of assessments to confer it total credibility.

As you know, we don't usually bother to write opinions when they are good and we usually do it only if we've had a problem or incidence...

This Bakery belongs to the category of Pastry shop.

Where is ÔFauria?

REVIEWS OF ÔFauria IN Laval

Maroua

Christophe Fadainia

Ofauria by Maison Christian Faure! Good macaroons, very beautiful, very fresh, good taste! However, it is a bit expensive but this is a luxury pastry store so do not expect prices to be cheap. For example, 24 macaroons are around 65$! If price is not a problem, then you need to try at least once. I recommend! My only complain would be the location. Very hard to find and almost no indication. As per my discussion with the employee, they opened a month ago so it makes sense, they didn't have the time to put some banner or advertisement.

Thierry Herrmann

(Translated) We ordered several products for Christmas (logs, foie gras, puff pastry, macaroons) and we were completely satisfied. The log was light, very tasty and the foie gras was of high quality. Macaroons much better than those of Laduree! We highly recommend! (Original) Nous avons commande plusieurs produits pour Noel (buches, foie gras, feuilletes, macarons) et nous avons ete entierement satisfaits. La buche etait legere, tres gouteuse et le foie gras etait de grande qualite. Les macarons bien meilleurs que ceux de Laduree! On recommande vivement!

Sahana Cadersa

Called to make a phone order, lady was busy so I called back later. They took the order easily and delivered right on time. Amazing service. Paris Brest was delicious!

Cédric Rioux

(Translated) Very nice online shopping experience. My cake arrived on the day and at the requested time. It was excellent! I recommend without hesitation! (Original) Très belle expérience d'achat en ligne. Mon gâteau est arrivé au jour et à l'heure demandée. C'était excellent! Je recommande sans hésiter!

mounir baroudi

(Translated) It is a very good cake I highly recommend it (Original) C est un très bon gâteau je le recommande fortement

Andrea Merlano Tascan

ETA (since I can't seem to reply to the owner's reply) I find it very telling that all my emails went unanswered, yet you had the time and inclination to publicly reply here, and you are now accusing me of being rude to your staff. I'm attaching screenshots of my emails to show: 1. I was not rude 2. You didn't refund the order until after I made 2 requests I'm also attaching images of the order in question and a previous order to show that I had no way of knowing that the the date I selected didn't save (I blocked out the items so as to not inadvertently recommend any of your products). **Your confirmation emails do not show the delivery date**, which I knew because I have placed many orders with you before. I had absolutely no reason to suspect that you didn't get the date for this latest order. So I find it absurd that you say "Il est de votre responsabilité de nous donner date de livraison. Nous ne pouvons pas la deviner". If your customers have no confirmation of delivery date, and you receive an order without a date, do you just never deliver it? You're just proving how bad your customer service can be. I don't have recordings of the phone conversation I had with your employee, so it's hard for me to prove that 1. I was not rude 2. Your employee blamed me for not setting a date, lied to me about emailing me to ask for the date and completely dismissed the inconvenience caused by telling me you were too busy to follow up with me about my delivery date and it was my problem To that I can only say that if your employee had shown any empathy or regret for the situation, or if you had subsequently answered any of my emails, including the one that I later copy-pasted as this review expressing my frustration privately, I would not have felt compelled to publish any of this publicly. My only 'proof' is that the few reviews I have posted are 5* because I generally believe in giving praise when I have an exceptional experience and in giving the benefit of the doubt when I have a bad experience, but you're clearly doubling down on blaming me, taking zero responsibility and showing zero empathy for the position you put me in as a host on Saturday night. Original review: I had been a regular customer until now. I placed an order for almost $250 to be delivered last Saturday. I didn't receive it and called them at 7pm to ask what happened. I was told on the phone that I didn't specify the date and that they had emailed to ask. I never received such an email and asked why they didn't call, to which she replied they were too busy. I have placed multiple orders with them before, and I am certain I indicated the date, because I triple checked that I selected the correct one. The person on the phone was very rude and dismissive, and basically told me they were too busy to care about my order. My order was for a dinner on Saturday, so I had no use for the order after that (not that I ever received any part of it). On Monday I emailed asking for a refund and to ask for a screenshot of the email that they claimed they sent me, since the only emails I have from them are their multiple promotional emails and my order confirmation (by the way, if they get your email, be ready to be spammed with ads). I received no response on Monday, and then followed up again this morning, again asking for a refund. I then received an email issuing the refund, without any acknowledgement at all for the inconvenience they caused me (and of course no screenshots). At this point I am convinced that they were lying on Saturday night on the phone when they claimed to have emailed me to ask for delivery date. They missed my order and instead of apologizing and trying to make up for it, they tried to blame me, act like it wasn't their fault or their problem, and then proceeded to ignore me. Their products are good, but I would rather return to Duc de Lorraine or Christian Faure, where they also have good products, and much better customer service.

line caron

(Translated) Extraordinary! Freshness and delight were at the rendezvous! Impeccable delivery thank you (Original) Extraordinaire ! Fraîcheur et délice étaient au RDV ! Livraison impeccable merci