We offer you all the feddbacks of real people like you who purchase the services and products of Shoppers Drug Mart (Bakery) near to the area of Kitimat (Canada).
At this moment the firm has a rating of 4.1 over 5 and the rating has been calculated on 12 reviews.
As you can read, it has an average rating is very good, and it is based on quite a few feddbacks, so the score is more or less faithful, although it does not have a enough number of scores to provide it total reliability.
You know that we do not usually bother to give feddbacks when they are good and we usually do it only if we've had a problem or incidence...
This Bakery belongs to the category of Pharmacy.
Best Shoppers I've ever been to!
Always has what I need when I need it!
The information about covid-19 vaccines is confusing and misleading. Please update your website so people know you are only offering vaccines to high risk populations. It's also impossible to book a vaccine online, even though it's supposedly an option on the website. I had great difficulty getting my call through and checked the number several times. When the phone did pick up, I was on hold for 15 minutes. After reading some of the other reviews I can see there is work that needs to be done to improve the customer experience.
I've rarely given 5 stars but have to admit, the team up there currently deserve this rating. I went in there to ship a few items, the guys didn't only help me bring the stuff inside but also through packaging and shipping it. Also they were very helpful with items I wanted to buy in general. I've rarely seen this much pride in customer service. Really great.
Exceptional Service form Hero Greg Nixon and his awesome team of Pharmacists. 100% :) You never have to wait very long, if at all, for great service at the Pharmacy or Cashiers! Everyone there is friendly and helpful and just, overall, Nice! :) I strongly recommend them. 100% :)
The customer service representatives are always quite friendly but the makeup prices are quite high and not worth it. I find that the e.l.f brand is better quality for a lower price.
Great Pharmacy! I called first to transfer my prescription from another pharmacy. It took a while to get through on the phone but this is understandable considering we are in a pandemic. While talking on the phone, the pharmacist was able to find smaller doses of my medication because I was working with my doctor to adjust dosage to minimize side effects. She went and checked their inventory to make sure they had enough of the lower dose pills. They contacted the other pharmacy quickly and my prescription was ready when they said it would be ready. Thanks for the helpful and prompt service.
Awesome products and good services
Best shoppers ever!!! Amazing people the makeup area seems distant when I come grab my script in camo jacket and sweats XD but all super nice :-D
The wonderful woman who works in cosmetics department assisted me with Christmas shopping for my daughter, showing & recommending beauty products. I got exactly what I was looking for and I am grateful for the help she provided.
Attended the beauty gala on Saturday. Lovely lady showed me how to update my style and did a great job. Totally great, plus won a new purse! Hats off to the beauty department!
Called a week in advance to get my prescription transferred from another pharmacy. When I arrived at the time I told them I would pick up the drug, on the day I needed it, it was clear that no one had followed up beyond having the prescription transferred. Pharmacist seemed pretty indifferent about whether or not they got me the drugs I needed. Told me to come back the next day, despite already being told that wasn’t an option. Blamed the pharmacy assistants for the problem. Not a good place for anything beyond standard prescriptions.
I don't know why I keep giving this location a chance. I rarely have a good experience with the staff, whether that is pharmacy or the cash out staff. My most recent visit was the worst. The staff was incredibly rude and unhelpful. I will do my best not to return and suggest to others to avoid the Parry Sound Shoppers.
PC Optimum points alllllll you gotta know ????????????????
This was my go-to pharmacy, and I usually pick up a couple of things when I go to get my medication. Last time I was in, I picked up my meds (and the pharmacy and pharmacist is 100% awesome, this review isn't about that) and went to cash out on some coffee cream, and found all of the friendly and helpful cashiers had been replaced by a self-checkout, and a very nice young lady who (for the time being at least) was there to walk customers through the process of doing the job of a cashier. I will no longer buy anything here, as they've taken away much-needed jobs from the community. It's still my go-to pharmacy for medication, always will be, but I won't be buying anything here again until I see humans back at cash registers. Yes, automation is a trend and it will eventually be the way things are, but I'll keep shopping at the holdouts that like to employ actual people from our community. Plus, TBH, at the end of the day I don't want to do a cashier's job, I just want them to ring my stuff up, pay, and leave. Bring back the jobs to this store and get rid of the self-checkout as the only option, and I'll be back.
Find yourself any other pharmacy in town. Save yourself the grief. Service is poor on all levels. Came in yesterday, prescription wasn't ready. Said it would be ready in two hours, came back the next day and still wasn't ready... This after waiting 20+ minutes in line. And it appears there was another gentleman who had a similar experience and now as I type this, another customer's script isn't ready... No contrition on their part whatsoever. Their slogan is "Everything you expect from a pharmacy... And much more". Well I expected my script to be ready when they said it would and it wasn't and I get the impression I am not alone in this experience today... I don't think that's an unfair expectation of a pharmacy... Is it??? One star is too generous.
Very disappointed in service provided! Very slow and frequently mistakes are noted! So sad!
Prices and corporate profits are ridiculously high. I prefer a small local independent pharmacy rather than another big box store. First time I was there about a prescription there was confusion and it took many people to resolve. Apparently the pharmacists had the paper they were looking for. Very unorganized.
Heck yeah
Its a good place to buy and a very clean place too
Great Shopping but slow pharmacy service
The post office in this location is always quick and friendly.
Terrible pharmacy service. Can never get through on the phone. Have sat waiting over an hour before deciding to drive the half hour to actually go to the store
The Pharmacist team is very friendly, hard working and have been such a blessing to my grandma, children and I. I can’t thank all of them enough. The Shoppers staff are all so friendly. I love shopping there. ❤️
This is For the Pharmacy. Store I've never had a problem. So I've had to use the shoppers drug Mart pharmacy a couple times when my pharmacy wasn't open that day or whatever it may be. I felt like because the medication I was on I was treated like a drug addict I walked up to pick up meds and was told to take a seat it will be awhile then I watched them serve to customers that came up after me. So after 35mims sitting there I got my medication that was sitting there ready for me. Just felt very uncomfortable and judged by staff also felt like they did not put the customer first they continued to do what they were doing until they felt like serving me and I've heard this from other people as well
Poorest excuse for a pharmaceutical experience I have ever seen. Absolutely disgraceful work ethic of the pharmacy members.
Every time I walk in there they are right there to help me with what I need. Very kind and I enjoy going there to get whatever I need to get????
Good shoppers drug mart, usually their staff are good, the place is clean and it’s not that busy imo
Service at this pharmacy has gone down hill . Reason new owner . I am taking my business elsewhere .
Is somethjng wrong with the phones? No one is answering.
Super nice to be able to run in a grab quick essentials. The self check out is great too during the pandemic because I use a clean key to type on the display so I don’t have to touch anything at all. It’s alway clean and bright. There’s room to socially distance, most of the time, except at the check outs but they put up dividers so at least there’s something. Haven’t use the pharmacy there but the rest works great for me.
What terrible service at the Pharmacy. Hard to believe after using Shoppers for my prescriptions for 25 years, I moved everything to Walmart Pharmacy. No one answers the phone, Pharmacist rolls his eyes at you, manager could not have cared less that I was having an issue. To top it all off, called the 1 800 #, like the owner told all of the other people to do,and was on hold for over 50 minutes before I packed it in. Good luck to anyone trying to get customer service out of this business. How can it take 24 hours to get Antibiotics from a pharmacy ????
Unhelpful supervisor
Fantastic pharmacy, very helpful and took care of my quickly. Offered to provide a workaround that suited my needs and had my ask fulfilled in <15 minutes. Great experience!
Normally really like the staff here! However, I came into to pick up a special on Coca Cola, they had all been purchased and were sold out. My husband asked for a "rain-check" and "friendly" staffer said "Pfft!" You should have shown up earlier--"Everyone else did!" We don't give rain-checks for this. Frankly, Dianne, lose the attitude, we simply requested a rain-check, your tone of voice was rude!
Great store, fabulous service.
Very great shoppers drug Mart, friendly staff and great service. We had the manager Hope help us out. Easily the best experience in a shoppers drug Mart. Would highly recommend stopping by customer service is highly valued here. The
Definitely not the place to take passport ID photo, the photos are all very blurry and the price is way higher than other places in town.
Great clean shoppers drug mart.
I had came in here for some cologne and a very nice lady named Bella had helped me, she allowed me to pick out a great decent price cologne that smelt amazing, even while helping me she still managed to welcome customers! She was definelty the highlight of my day. She deserves a raise for the work she put in.
Staff is beyond helpful. I was in a pinch and had nowhere in parry sound to get a very important document printed. Evan went out of his way to accept an email from me and print these documents. Saved me time and money by going above and beyond his job requirements. Thanks!
Terrible experience here. They were rude to me and belittled me. Very unprofessional. Won't be coming back.
best sweetest pharmacists:)
I love this store! The employees are always super helpful and very friendly. They always try to get the best value for my points as possible. And they are problem solvers: just yesterday, when I was checking out, there was a computer glitch and all my points disappeared! They persevered, made calls, gave me coupons for my time, and sorted it out so I ended up with a WAY better deal than I otherwise would have! Thank you so much to Diane and Wayne! I’ve always shopped at Shoppers, and always liked the Points Program. It’s so worth it, and now that it’s merged with PC/Superstore, I get even more points when I shop at Superstore. I know glitches have happened, but overall in my own experience I am very impressed.
Sometimes you will find a good deals, sales and products are good quality. The staff is very helpful. We always do shop here.
Dropped off my prescription. Asked how long it would be. 25 minutes they said. Told them I would wait and they gave me a buzzer. After 60 minutes, I went up and inquired. Told me it was just another minute. I sat down and waited as there were people behind me. After 30 more minutes, I went up to the counter and inquired. Took a bit of time to locate it but it was ready. Totally unacceptable to have to wait 90 when I was told 25 minutes. We had left the SDM pharmacy a few years ago for customer service reason and only recently decided to give them another try as the location is convenient. Starting to look like that was a mistake
It's little bit smaller than other Shoppers in North Bay. Cashiers are great, pharmacy people are so nice. Just the beauty section's some assistants weren't nice to me, don't know why.
Friendly, knowledgeable staff. Good selection of both name brands and generic.
Have been going here for years, recently they eliminated every one of their cashiers for self-checkouts. Unfortunately I don’t work for shoppers drug mart so there is no longer any way for me to make purchases there. Never going back.
I find this place is just getting worse - we've been given times to pick up our prescriptions yet when we arrive over an hour later we are still being told we have to wait?! What is the point on giving an estimated time period if there's still a wait in store. We also had no acknowledgement for roughly 10min waiting at the drop off counter when there was 3 staff members standing within a foot of us - not even an "I'll be right there."
Always a great experience at the beauty boutique. Kim, Erin and the rest of the ladies are amazing. Highly recommend
Very slow service, very rude and unfriendly. The supervisor was very rude to me regarding a return and they lied to me about their policy and I knew the proper policy and they stood there lied to me and gave me attitude. Not happy with their service at all. Never have been now I am very unimpressed at their lack of professionalism and the fact that they were lying. Can’t believe it never been treated like that before.
My senior mother also had to use the facilities while waiting for her prescription. She was told they had no washrooms for customers and she'd have to go to Michael's two stores down. By the time she got to Michael's she had already wet herself and was so humiliated that she drove home without the prescription. I went to get her prescription and complained to the nice pharmacist who said he'd take my complaint to the manager. The manager phoned my mother the next day to apologies! This was a year ago. Thankfully we've not had to need their facilities since, but I was hoping they changed their policies! Apparently not if other elderly people have had the same experience! I think we'll start shopping at London Drugs who respect that customers may need the facilities while shopping!!!
Too many isle displays making it hard to get around in your store. Too crowded making it junky.
I guess when you don't look like you have money to spend you don't get service in the beauty department. Very disappointing.
One of the mangers here was horrible she worked on days
One Pharmacist working hard. Unfortunately I had to wait a little longer for great service.
LONG LINES ????
Worse place to get your prescription filled .. absolutely the worse customer service In makeup department. Last night a lady in makeup department did not Sanitize cash counter after one customer’s check out. She was not taking any steps about safety and was roaming in make up department even she did not give answers. So displeasad that this shoppers drug mart and their employees have forgotten it is about customer service.
I will not go anywhere else for my make-up and skincare needs except for Shoppers Drug Mart beautyBOUTIQUE! INGEBORG you are my person. As a woman of an undetermined age LOL ~ I have always tried to take care of my skin but recently I have not taken as much time on my skin as I feel I should. Ingeborg has helped me put together a beauty routine that is working so amazing. She really listened to me to find out what was priority for me, what was my biggest concern at the moment, and we would start from there. Ingeborg never tried to sell me something because it was "new" or "new and improved", or something I just didn't need. She has navigated me through what would be the best way to cleanse and to brighten up my skin. "Minimize" my dark circles (which Im learning to embrace!) Learn what products will work with my target areas and, most of all shares my belief of looking happy and vibrant instead of trying to look younger. It's been just over a month and my skin has never felt or looked so good! Thank you Ingeborg xoxo I so look forward to Thursday afternoons with Ingeborg.Good staffing Shoppers Drug Mart. S.
1 was the lowest rating I could give this pharmacy. I have never dealt with a more inept pharmacy. They've told me they've filled prescriptions and then not had them when I picked them up and put me on automatic refill without me asking. The straw that broke the camels back was when I asked for 1 prescription to be filled and they filled 5 on file, some that hadn't been used in over 3 years and when I told them their mistake, they asked me if i just wanted to take them because the insurance had covered them already. I'm pretty sure that's insurance fraud. Save yourself a headache and avoid this place at all costs.
Putting 1 star is even to much for this pharmacy - I moved here 6 months ago and every month they made a mistake with my prescriptions : ether not using the proper insurance after changing, not giving the right amount of pills or not keeping medications in original package when it says on the label --- they are just the worst I would say go anywhere but there
Apparently you can only Book flu shots and the like on weekdays. But you can only book an appointment on the day you want it, and if you aren’t fast on the phone, too bad.
I took my elderly mother here to fill a prescription. While filling it she need to use the facilities hense the reason for the prescription. She asked to use the facilities and they said "Oh we dont have a washroom for customers" When your that age there is not the time to debate it. When your young you can sit and think oh where will i go. She said "Do you want me to go right here on the floor? Really!! I am outstandly disapponted at your stores performance. To not have public facilities at a place that sells drugs is totally unacceptable. This is a fail for customer service, customer care and a reasonable customer expectations. A lawblaws based company should have more regard for thier customers and maturity. Remember we come here by choice. Its not hard to unchoose shopping here. Grow Up!!
If there was the ability to give a NEGATIVE score, this pharmacy would get one from me. Having had major back surgery, the hospital in Toronto faxed my prescriptions to the Parry Sound SDM so they would be ready after my drive home. After an agonizing two and a half hour drive we pulled into SDM to pick up my prescription. In less than 5 min, my wife came out of the store empty handed and then proceeded to tell me that the prescription had NOT been received. It is a good thing that my nurse in Toronto gave me a copy of the fax and the confirmation! It is also a good thing I could not get out of the car! The pharmacy staff did not even look to see if the fax had been received, they just told her it was not sent. The EPITOMY of CARELESSNESS! If not for a good nurse I would have been waiting even longer! I ended up getting my pain meds a full hour after I should have due to LAZINESS. The prescription was faxed around 2PM and as of 5:30 the staff had not thought to check their faxes? INEXCUSEABLE and all my business in now moving elsewhere.
Really enjoygetting optimum poits
The staff is top notch. Cosmetics employees always have a friendly smile and call me by name. Cashiers always love to chat and are very helpful.
Shopper's has a great rewards plan, I was able to use a $10 gift card I had earned previously, both cashiers, at the postal outlet and main cash were extremely friendly. Often their food prices are better than at main grocery stores.
The staff in the front of the store are nice. The people in the pharmacy seem overwhelmed and grumpy. I could hear them putting down a doctor and a nurse they had just finished talking to over the phone. Then customers weren't lined up in the right spot for the post office so they politely told them where to line up, but then immediately started mocking them once they all moved. One of the techs was being polite to me, but another tech was quite rude. I just moved to the area and was excited to have all my prescriptions right downstairs, but now I'll be moving my prescriptions to save on across the street.
Horrible pharmacy service. Always an issue with pick up my RX. They never get it right. That one Asian guy has got to be the dumbest person he can never fill your RX properly. Scammers.
I have been a happy customer for over fifteen years but in the last few months have found the service in the pharmacy to be terrible! What has happened to this place? Prescriptions are not ready well after the scheduled time for pickup, and I’d been offered one several times that had already been picked up. Something has changed for the worse. I am thinking about switching to another local provider.
Great shoppers but was closed at 6 I has to come back the next day kind of a bummer.
Clean. Friendly staff. Great prices.
Staff are usually friendly and helpful. Store is rarely crowded. If there is a lineup at the registers, go to the 3 self serve stations. Pick up your prescriptions during slower hours, before 9:30 am and after 7:30 pm? Thanks to ALL the staff who worked during COVID, keeping an essential service open. Kudos to pharmacist Abby, and I believe Laura/Lorna for helping facilitate a prescription on the weekend, that had run out.
I’m not sure if they are going broke or what the story is but closing at 6pm everyday is a little ridiculous for a pharmacy.
Worst Pharmacy in Ontario
Trying to refill a simple prescription today I have been on hold for over an hour - same thing last week caused me to drive into town to finally renew it. No-one answering the pharmacy, customer service or management phones. As Shoppers Drug Mart is owned by the Loblaw Company could you please supply a number I can call in order to discuss with them as reviews of the store suggest I am not alone in finding the service severely lacking.
I’ve always received great service in this store.
Please be aware the service at this pharmacy is terrible. Run don't walk away ! Whoever is in charge of faxing prescriptions in to the doctors office needs some training. Requested my meds 1 week in advance, pharmacy said they will fax them in. Checked in a week and they said they need to be faxed in ? This was on a Friday morning. Guess it got missed and I will fax it right in I was told. Checked with my doctors office later that day and they hadn't received yet? more calls, waiting, waiting. Drove 1/2hr into town on Sunday, waited in line spoke to the pharmacist (M) and he told me it wasn't scheduled until Monday? But, I could pick up in 1 hour if I needed. So I agreed to return in an hour,,, needless to say still no medication . I was pulled aside by the lady who said she faxed in my request and hadn't received a response as it turned out My doctors office received the fax after hours on the Friday). needless to say i would not recommend this pharmacy it is very poorly managed.
Courteous front staff & now self checkouts!
I was simply browsing around (I have been a customer a few times) - and for no reason whatsoever the owner came up to me and told me to leave and never come back. He actually approached me from the back of the store to single me out. When I called back to ask if I had done anything wrong, a staff member who had spoken to the manager - at my request - stated that they did not owe me any explanation. I am shocked and bewildered. I have NEVER experienced anything of this magnitude. Has anyone else ever had this experience?
Very poorly organized. Called a day before and was told my prescription was being filled right away. Came in next day and had to wait for them to refill it again because they lost my prescription. Very frustrating.
Items are typically in stock, the pharmacists are excellent
the pharmacy at this place is so unprofessional!!! I can’t believe the true disregard for the health and well-being of my loved one who is receiving palliative care. the wait times are outrageous…the customer service is lower then POOR. No medication, always blaming other agencies and doctors, no fax came in, whoever is suppose to be entering stuff into the system there is pretty slow apparently. No compassion is shown to people who are dying and need pain management care. Very willing to hand out methadone treatment with fist pumps from the pharmacist and how’s it going pleasantries …but an elderly person with stage 4 cancer has to wait days for pain management medication. Horrible ???? This isn’t just one time…this is every time experience to get refills of her any of her medication there is always an issue.
Very rude staff (female) at the pharmacy!!! Not only once, but just happened again! I will now take both mine and my husband’s prescriptions elsewhere!
same old same old...everything works
The pharmacy is slow but the rest of the store is exceptional
Waited for 20 minutes for pharmacy to answer. Finally gave up. Not the first time either. Terrible service Reflection of ownership and management
Erin is the BEST! So passionate and knowledgeable about beauty.
Very friendly staff and generally a warm greeting every time you walk in the front door. And it seems everybody in the store can guide you to the place you need to be. Very knowledgeable about their products. Always willing to take the extra time to help you when you're looking for something specific.
My husband went to pick up my meds and they didn't tell him that they werent charging our plan even though I'm under his plan and I have one of my own too. That's really bad service not to charge the plan that's in the system. May never use this shoppers again because of that one staff member that didn't do there job right. Horrible service to gouge people for full price of meds when they have a plan. So very angry
Slower than a turtle
Terrible customer service at pharmacy. Currently on hold waiting for 32 minutes and still waiting!!!!!
worst customer service, asked the cashier to check my lottery tickets and she refused said I had to use the self checker cause they were busy.....except no one was in line behind me than she said I had too many...and you wonder why people are being replaced with self checkouts....people are ignorant
It’s now hard to believe this Parry Sound Shoppers care about customers. They get multiple one star ratings and the response is “it’s not the experience we want our customers to have” and yet nothing changes. Don’t bother phoning. They don’t answer or it’s busy. I’ve been there to pick up my diabetic supplies and meds and they weren’t ready when given days to prepare, gave me needles not covered on my insurance and wanted me to pay for them when they had the needles covered under my insurance. I now use the independent in town and they are marvellous. The Westons should be ashamed. I doubt they are.
This is an excellent outlet for Canada Post - staff are friendly, efficient and very helpful. The outlet has very good location in a small mall, inside a pharmacy, near other stores and services that people use daily. The only issue I have is that the mall itself has only one entrance/ exit that can get blocked off at times of high traffic. Anyway, it’s still a great outlet, our “go to” Canada Post stop!
Pharmacy is very helpful. Friendly too! 5+ stars
They need to change the phone msg to reflect earlier closing times on holidays. The phone message says open 7 days a week till 10 but doesn't qualify it with "except for holidays" Also Google list them open till 10 on Labour Day... I drove here from Parksville Believing it was open
Always find what need and Greg is the best flu shot giver not just for me but my kids too. Store is always clean and staff helpful.
The pharmacy is frequently making mistakes with my medications and when they make a mistake, no apology is offered. The pharmacist has the power to renew my medication but selfishly chooses not to. The man who answers the phone at the pharmacy is extremely rude and either doesn’t complete the task that I ask him to complete or he scolds me, the customer. He has forgotten who is working for who. Delivery person is dishonest and does not wear a mask during the global pandemic when they are delivering medications to vulnerable people. I shopped in the makeup department and the employee stared at me wherever I went. Her behavior ruined my shopping experience. I had to do a make up return, and they gave me a dirty look. They should not advertise that they close at 10:00 PM because they badger customers to leave the store much earlier than 10:00 PM. Store manager should refrain from badmouthing customers to others when there is no legitimate reason to do so.
Absolutely worst store. Asked pharmacy about gingseng tablets was rudely told to shape up
Jackie M is absolutely incredible! So professional, so knowledgeable, not pushy and listens to your needs/requests. I won’t go anywhere else. Thank you for always being great Jackie
Rude man in pharmacy. If he was the pharmacist they have a problem.
Small, but well stocked little location. The pharmacy staff are very friendly and helpful. This location has a Canada Post outlet.
Great place to shop...lots of knowledgeable girls to help you with your needs in cosmetics.Friendly & efficient.Thanx girls,I will be back ????
Great staff
Worst pharmacy ever. Not organized, lots of mistakes. They have a hard time listening and getting things straight. Makes for an awful visit. Some of the staff are incompetent. Sorry for such a bad review, but it's the truth! Just disappointing ☹️
I cannot get anyone to answer the pharmacy phone for 3 days now. Idk what is going on there, but very frustrating! This was my favorite store to go to.