Reviews of Card's Bakery And Goods (Bakery)

Darlene Howard

Great food.

Kelli Siegwart

I love cards bakery! Amazing cupcakes, strawberry shortcake and quiches. My husband loves the sandwich deli for lunch. The merchandise is lovely and make the perfect gift. Plus the staff are helpful and Krista makes amazing cakes!!

Catherine Rose

The cookies!!!!!

Jason Buchnea

Very cozy and charming place. However, the staff are what makes the experience over the top! Friendly and pleasant and just providing an overall great experience...on top of incredibly delicious foods!

C Runpixierun

Cards is one of my very favourite bakeries in all of Canada! Truly fine baking from scratch made with fresh ingredients. You can literally taste the high quality chocolate they use in their baking. This is the only bakery in the entire region that makes authentic buttercream icing with fresh butter to adorn the heavenly cupcakes they bake (which are as delicious as they are beautiful)! The cookies literally melt in your mouth and their fresh breads are true perfection. The shop itself is a delight to visit, combining the exquisite charm of a traditional, fine bakery with some modern giftware and unique finds. This is a delight for the senses all around and a definite "must visit" destination when in Kingston! So, set your GPS and get ready for something very very special. I want to thank the wonderful staff who went out of their way to assist me today and even stayed open late to accommodate me. I am truly grateful and very very impressed! Thank you all. Looking forward to my next visit already!

Denis Marten

(Translated) Awesome cake and their stuff. Lovely (Original) Awesome cake and ihrer stuff. Lovely

Jeannine Lennon

Love Card's Bakery, the banana squares and chocolate zucchini squares are just the way I like them.

M.J. Emmett-Cote

Quality baked goods, I have purchased, gifted and personally enjoyed over the years. Friendly and helpful service. Thank you Cards.

Nikki Walker

Love to pop into this bakery for a sandwich or a sweet treat. Always delicious and the staff are very nice

sgilrot

Unbelievable selection and quality. The staff is always on their game with smiling faces and great customer service. Whenever we pass through Kingston ,Cards Bakery is always a stop we look forward too!

Marc Barry

If you like fresh baked goods (and who doesn't) this is the spot in Kingston for all your sweet tooth delights. Staff was friendly; even though very busy as it was a holiday weekend. Prices are not that bad, higher than grocery stores but you get what you pay for and you get alot for your money here!!

Cameron :I

Great service, the staff make you feel warm and welcomed. Amazing variety of cakes and other goodies. The cheesecakes I ordered were raw, but otherwise all other products were good.

Devin Stewart

Beautiful bakery, friendly staff and lots of freshly baked goods!

J Murphy

Great baked goods, staff can be a bit cold sometimes.

Denise Bertrim

great place

Kristi T

One of my favourite bakeries! Amazing cakes and pies..my favourite item is the carrot cake squares. A must visit while in Kingston!

Lynne Dwyer

Visit 17/03/21 Unparalleled customer service. If ever you’re in Kingston visiting or a resident and you want to brighten your day stop in for some delicious snacks or beautifully crafted unique gifts/items. I went in for a gift for my mom and the staff went above in beyond wrapping and ensuring my gift was beautiful and sure to impress. What sets this establishment apart? Most stores have one or two staff members who go above and beyond but at this store every single employee makes you feel like you’re their only priority. Such a beautiful atmosphere sure to make your day every time. Easily one of the top stores in Kingston. A must visit.

Hope Atkinson

I placed an order over the phone from out of town for a friend to pick up as a treat to celebrate her new job. The person who answered the phone was abrupt and not very friendly. I asked if my friend would be able to pick up today and the clerk said yes, asked for her name and my number. I asked if they would be giving me a call when the order was ready and she replied "no, we're too busy for that" in a rude tone and hung up. The cupcakes were beautiful and the order was ready today for my friend but they were also rather abrupt and rude with her when she picked it up. I understand having a bad day but that's not an excuse for being rude to people wanting to support a local business.

Krista Davidson

Best apple pie ever!

Dianne

Abrupt to the point of being rude...cupcakes are pretty but person who answered phone was rude...no cupcake is worth being made to feel like you are my a bother!

Hugh Christopher Brown

Beautiful food, vegan cakes, lovely folks

Rich Raymond

I have always known Cards Bakery to have great treats, sandwiches and soups but most recently I had to save the day for a friends birthday party and Jen and Meredith and the rest came to the rescue! Working from just a picture and a deadline they were able to make PERFECT cookies and made 1 little boy super happy! I've had cards cater my band nights as well and the sandwich and dessert trays were the reason the guests hovered in the kitchen. Oh ... best haystacks in town too ????

Jennifer Baker

Love the coffee and sugar cookies.

Ellie-mae Harris

Honestly some of the best baked goods I've tasted in my life! My #1 place in Kingston to satisfy my sweet tooth, and Cakes by Krista do the most delicious, beautiful cakes. The staff are always so friendly and helpful as well! :)

Stephanie Reid

I cannot say enough positive things about this place. They have the yummiest treats and an amazing lunch! Whenever I am looking to buy baked goods, whether it be for myself or an event, Card's Bakery is my go-to place. They also have the cutest little gifts. The staff is super friendly! I highly recommend this place to anyone.

Nicole VanKampen

Wow!!! What a lovely bakery and gift store. Fabulous breads, pies, cakes and cookies!! Stumbled across this place and was super impressed. Its busy, so be prepared to wait a bit, but it's worth it!

Holly Perrier

We ordered royal icing cookies from here for our wedding! They looked and tasted great :)

Tracycally Hip

I love this place however, we spend a couple hundred dollars a month here on baked goods and kitchen supplies Recently I've been a little disappointed with 2 of the products we buy consistently Our go to baked goods are the chocolate zucchini squares and the carrot cake cream cheese squares. Lately we've noticed both items are getting so much smaller and the price is still the same. A couple weeks ago my wife went to pick up these baked goods and they were taken out of the fridge in the back and weren't nearly as fresh as they have been. I'm thinking the refrigeration definitely doesn't define the fresh baked as advertised. The products were very dry and very small portion-wise I'm hoping this changes soon and things go back to the way they were before or I might have to reconsider supporting local here. I'm just trying to be honest as I've been disappointed the last couple of visits. I understand fresh baked isnt cheap and they've always been consistent up until now Please go back to the way you were that always brought me back craving more

Martha Williams

Great baked goods, cool baking gadgets. I like the screen door- super cute, like your going to grandma’s house for a treat. Just wish the staff were friendlier, they all seem annoyed that you’re buying something.

Houda Feddach

Bad bad experience Ordered my son cacke a month before the birthday party so i gave them the cake i wanted to have it was mickey mouse cake 2days before tge party they called to ask me about the cake's flavour and the speeling of my son's name, so i told them that i want half chocolate and half vanilla i was so excited to c the cake i was dreaming about Ooops the time to pick the cake up .....i was so soooo shocked when ivsaw it it was one layer cake the girl was apologizing for the mistake they made and she offered me 10 mini cupcakes in stead of the higher cake that i ordered .........the birthday was the next day of the pick up day so all my guests were standing waiting to have a slice of the cake and the embarassing part that the cake was so hard to cut like a wood it was very hard for me to cut it......booooom anothe shoke that the cake was with no cream inside it was just a genoise with sure fondant mickey design and no taste either its like u r eating colored piece of suger i was so disappointed i was gng to cry in front of my guests and no one ate his slice cz was awful i had never seen a cake like that in my life this is totaly unacceptable ???????????????? Actually they deserve zero stars but to post what i wrote i have to select at least one star lool Never card's bakery again

Laura Kittner

In addition to being our "go to" for any special event celebration cake, Card's Bakery is often our end of week treat stop for cookies, butter tarts, cupcakes, or squares. Be sure to try the peanut butter brownies. They will change your life.

Vern Phillips

Quality goods. ????

Oulla O

The best nanaimo bars in the whole city! $2.25 a piece isn't a bad price either

Rob McLellan

Awesome treats with great decor and gifts!

Jane Gordon

Excellent baked goods, beautiful cakes done by Krista.

Boss302

Awesome cakes!

Maria Melig

I liked it but the serves was terrible and the food had nuts in all of the products :(

Loving Spoonful

Card's Bakery has it all! Great staff, amazing products (We could spend hours just looking at all of the fun finds!) AND such decadent treats and savory bites. This is far beyond a bakery! Kudos for creating such a great destination in downtown Kingston!!

Chris

Cute store but avoid if you have allergies. The lady let us know when the pie had dairy in it. When I asked for a recommendation on something without dairy or nuts she said she wouldn't offer that recommendation.

Jody Moores

Yummy varieties of fresh baked goods.

Kath Chopp

Fantastic baked goods and nifty housewares

J Bachmeier

Kind of like a visit to Hogwarts!

Ashley D

Delicious treats and super cute shop with lots of food and cute home goods! I visit everytime I'm in Kingston!

Katherine Wendt

Cupcakes are the best.

Foundation OfEI

So this morning I called cards bakery as I have done so many times to order there sticky buns. I have not been there in a few years as we now live two hours away. I have sent 100s of people to this bakery over the years. Today however showed me that not only is customer service dead but they baked it and sold it away. I started walking out of the store after paying and not getting what I ordered. The cashier told me to have a nice day and I responded it could have been better. When either a manager or the owner decided to make a snarky comment towards me. Which I stopped and I told her that I drove two hours for these and she responded that I HAD NO REASON TO BE UPSET OVER STICKYBUNS. so not only do I get the poorest service I have ever seen they proceed to tell me how I’m supposed to feel about it. I’m so glad they are the ones that have to go back and tell my 4 kids that sorry they our only sticky buns and no reason to get upset or mad. If I would have even attempted to act that way in any job I have ever had I would been fired on the spot. See cards the best form of advertising is word of mouth we in the customer service industry know and understand this. Can you guess what I’m telling everyone about your bakery. I only wish I could give your company negative stars. Edit. I called this morning and said two six packs of cinnamon buns the person who answered the phone clarified if I wanted them in biscuits or sticky buns. She then asked me for my name and number Then I went there and I asked for my order exactly what I asked for she said no on the sheet it said two I said that’s not what I ordered and then she told me there is a third one over there which I did not respond to as I was turned around looking at a cookie for my son as a treat which I also bought. I then paid and she told me have a nice day and I gave my response. So please try again. Since you where 15 feet away talking to two other employees. I’m glad that you jumped to conclusions decided to make a near nothing experience. Turned into such a negative experience with a response that is near priceless that shows me exactly the kind of person you are. So thank you for turning a place my family has been going to and enjoyed for over a decade. That is definitely the best customer service I can imagine.

Jane McCarthy

Cards bakery provided a wonderful chocolate cake for my son's birthday. It was beautiful to look at and delicious. But you'd expect that from a good bakery. What really set the bakery apart was the service I got when I phoned to order the cake. The lady I spoke to was great and really did everything she could to help me, even though when I phoned their order book was full. It was great service and made me feel like a valued customer.

Selena Hatt

Amazig bakery! So far everything i've tried has been delicious and something completely new and that i've never heard of!! Overall cute little place!

Sarah Lampson

Purchased pie, chocolate cake with raspberry icing, cookies and decorate a cookie kits, they were all well received. I also bought tea towels and a few other nice items, staff were very helpful.

Jim Chen

Ordered a vanilla macaron cake for a birthday and it was both beautiful and delicious!

Bradley Gaucher

What a fantastic bakery - they expertly handled a last minute request and were extremely accommodating. High quality products, great environment, super reasonable pricing. Check them out!

Dianne Allen

Specifically ordered from Cards because I was told they had good items. Big birthday order. Called this morning to make sure it was complete. Sent someone down to pick up the order for me and they were told Cards didn't know where it was. Finally order was found and paid for and picked up. Phone call on our machine let us know they we had not picked up one of my items.They had given us the wrong item without checking if our order was right. We live 45 minutes from town. Had to send another family member down to pick up the right item. Staff whispered about whether or not we should get a discount and we were told because we did get one item that we don't want, need or ask for (and happens to already be with us out of town). I guess my family member should have driven 90 minutes to bring back the item so it could be resold. It wasn't their fault, busy morning and all was an excuse. Don't worry they are sorry and won't happen next time. Wow, like there will be a next time.

Eric Hurt

Been going here since I was a young boy. It's a staple in the city! Delicious baked goods!

Kalvin Holland

Bought the banana squares. Absolutely amazing, so fluffy and light but rich at the same time with a sweet cream cheese icing.

Katy Fudge

I love Card's!! I got pulled in once by the amazing smell, but I keep going back for the sticky buns.. they are absolutely to die for. I recommend the bakery to family and friends whenever I get the chance!

Annie

Pretty shop, friendly staff . . .lousy pastry. I had stopped into Card's a few times before for a small treat - a bar or brownie and they were always OK, not great, but not bad. Two weeks ago I decided to try one of their crumbles, my go-to dessert. This one was a strawberry rhubarb. Such high hopes. Sooo disappointed. Flavourless, undercooked pastry, uninspired strawberry rhubarb mush, crowned with dry, boring, oat topping. I'd like to think it was an off day, but boring crumble topping on a "Crumble" is almost unforgivable.

Patty Jansen

Delicious!

Emily L. C.

Going to Card's is like visiting a child's dream of a bakery. Everything is colorful and fun, and their products are delicious. I love their Nanaimo Bars and their frosted banana cake. For every single special occasion in our lives, my mom buys a white layer cake with chocolate frosting. My daughter counts on this dessert (or at least Card's cupcakes) when we come to visit. It's a fun place to go and it's really difficult to leave without at least 4 things to try.

Sunny Lee

Love this bakery. The staff are always so cheerful and the baked goodies are always fresh.the atmosphere is also very cute. I really like the cookies and brownies ????. Hoping to try one of their cakes soon!

Todd Hartrick

Card's Bakery is my first stop whenever I plan a gathering or event. Regardless of whether I am picking up a few cookies, a pie, a half dozen scones or 72 cupcakes, the service is welcoming, helpful and efficient in a lovely shop with lots of great gift ideas. Oh, and their cakes consistently exceed expectations and bring a "wow" factor to milestone events. Guests of honour are often hesitant to cut into a cake because of its beauty, but when they do, they enjoy every delicious bite! I definitely recommend bringing a little of Card's into your life experience - you will not be disappointed!

Caroline Averns

I ordered some catering food to be delivered. It did not come and when I called no one seemed to know what was going on even though the food was sitting there. I had to collect it in the end as they had not organized delivery and did not call me to let me know. They did not offer to make alternative arrangements for delivery. The food was nice BUT the vegetarian sandwiches were mixed in with and touching the meat ones so the vegetarian people had nothing to eat...not really an positive or acceptable experience

Rhonda Thompson

Amazing baked goods...especially the chocolate zucchini cake. You must try!

Kristi Murphy

Was a regular lunch spot until last week when I got food poisoning from the Loaded Potato Soup. Had the Loaded Potato Soup many times and was a favourite. However 10 minutes after ingesting last week became violently ill. Was not sick prior to eating the soup and after what remained in my system was processed out I have been fine. Reported it to the staff and was met with slight disdain and rejection of claim, not even an apology. Completely disappointing customer service if you cannot take a claim of food poisoning seriously.

Zoe Walter

Card's Bakery is professional and efficient! They provided a lovely catering spread for a non-profit organization's event, and supported our work in tackling conservation initiatives in the Kingston area. Kind and courteous, they were able to meet changing demands and make our event a success. We are so grateful for their sponsorship. And they make AMAZING food!

Lois Yamamoto

Everything is delicious. Their guiches are excellent, the pastry is so perfect and the custard is rich and a lovely texture. Everything they bake is scrumptious.

Jessica Jickels

I've been a regular customer at Card's for two years, and I am constantly impressed by the quality of the products and the professionalism of the staff. The bakers offer fantastic variety in their treats; I always find something to satisfy my sweet tooth! My family has come to expect me to bring home the bakery's cream buns and pies with every visit (the strawberry-rhubarb crumble is the best!!!!!). And the shop itself is beautiful; you can smell the baked goods from the sidewalk, and the interior of the bakery is GORGEOUS. The owner did a fabulous job.

Amy Kaustinen

I had the pleasure of working with Jen to get an event catered last March, and we received amazing feedback from the event's delegates! Their breakfast goods are delicious and the service was excellent. I look forward to working with her again to cater the same event this year. Would wholeheartedly recommend this bakery for anyone, whether you're stopping in for a treat or looking for a more involved service!

Varun Kadle

This bakery was highly recommended by someone we know in Ottawa and therefore my wife and I decided to visit as we were in Kingston on Canada Day 2020. Our experience started off very well. The owner (I think), was very pleasant and did a great job in gift wrapping some kitchen items that we had purchased. We also purchased their delicious butter tarts as well as their zucchini chocolate squares. We were then billed $60.20 for all the items that we purchased. I had paid for parking and was concerned that my time would run out and therefore we left the store in a hurry. We then began driving to Smith's Falls, which is approx. an hour away. Around half way, my wife kept insisting that our bill was too high and for the items that we had bough, $60 was excessive. She then insisted that I call the store, which I did. When I called, the owner answered and when I asked her for a breakdown, she provides me with it and casually mentions 'Oh, you were overcharged $20 as there was a cash issue". She also then says, I can't refund your credit card, I would have to refund you in cash. She then has the audacity to say 'I am closing soon, so if you want to come to get it, please do so now'. We then turn around, drive all the way back to the bakery. As we are walking in, the owner turns to her assistant (I think) and says, 'Refund them $20'. My wife is understandably upset and she mentions to the owner that we do not want the butter tarts that we purchased. Instead of apologizing, the owner tries to justify why we were overcharged. After being pressed, she goes on to mention, 'I won't charge you for the butter tarts'. My wife was not having it, and asked the owner to provide us with an item for free/compensation for the trouble we had gone through. She agrees to provide us with a banana loaf, which we then picked up and stormed out of the store. As we are leaving, the owner goes 'Wow!' and mutters something under her breath. To the owner - It appears from previous comments that your name is Jen - Jen, while you may be running a successful bakery, your customer service skills are appalling. You severely lack accountability, empathy and compassion. I think the success of your bakery has gotten to you and the fact that you are unable to view people as people, but instead view them as dollar signs, suggests this. Instead of diffusing the situation, you actually defended the fact that it was an honest mistake. If it was an honest mistake, did you not realize right away when you charged us $60, that the amount was too excessive for three items? It appeared that when you provided me with the breakdown, that you knew that an overcharge had happened. Yet, you did not take any necessary action to even arrange for a refund or to even attempt to contact me, or go above and beyond to find something out about me/us. This also gets me wondering, when you finally reconcile your accounts for the day, would you not have realized at the time that an overcharge happened, based off the inventory that was sold? You would have basically not done a thing to ensure that the $20 was refunded to us, had we not contacted you. In my humble opinion, I think before you run a successful store, you should be learning how to treat people as people and not as commodities. This, should be the first course of action, before you even begin running a business. The one star rating is honestly for your butter tarts and food, which is delicious. Your customer service at the store is a big, round zero.

Martin Pugh

Ordered a large chocolate cake for home delivery on our daughter's birthday. The cake was beautifully baked and decorated and absolutely delicious. Very many thanks to Jen and the team at Card's Bakery.

Andrea Copping

Expensive and alot of Christmas cookies but not much variety otherwise.

Steve GILROY

made my usual stop in to Card's Bakery as I drove past Kingston. Top notch staff and quality baked goods...I'm a sucker for the cream buns!! Store looks amazing as well.

Donald MacGregor

(Translated) Best nanimo bar ever (Original) Best nanimo bar ever

D Inkster

I stopped in one morning while my husband had an appointment at Hotel Dieu. I placed my order and, then, saw the sign, "No charge card accepted for order under $10." Oops! I had no money with me as we hadn't been to the bank yet. The cashier said, "Oh,that's o.k. Pay next time you are in." Very sweet of her since I'm not a regular custome. Then, I rmembered, "My husband will have a bit of money." He did. I paid her within the hour. I still appreciate the trust and the wonderful cinnamon bun and coffee. I just bought a coffee and horrible cinnamon bun at the Hotel Dieu today. $5.35! Are you kidding me? I'll be buying at Card's next time.

Gillian Kent

Some of the best baked goods in Kingston and beautiful housewares as well.

Jessica Lynn

The cutest bakery with delicious treats and tons of fun home and kitchen stuff to check out! I often come in just to smell the baked goods when I walk past. If you go, get the banana cream cheese or chocolate zucchini cake squares. They are to die for!

Mara Derissen

Very yummy pastries and baked goods. I especially liked their little pumpkin pie. They also sell all kinds of kitchen supplies, really neat table wear, and very special gift ideas. Just a wonderful place to walk through, enjoy and get inspired!

scott Thompson

No surprises...every time we visit Kingston my wife and I stop in...last trip in picked up a Rasberry pie and chocolate zucchini brownies...woww ..

Lisa Allan

The person who answers the phone is so rude and unhelpful!!! The owner should start calling randomly to place orders because you would soon find out how awful the experience is. I’ve now had two very bad experiences trying to order baked goods from here over the phone. So sad because their baked goods are delicious! I truly don’t want to go through the experience of trying to order from there again though, will be taking my business elsewhere.

Fred Truscott

Great

Victoria Cosby

Everything is always yummy, staff is polite, and atmosphere is adorable and welcoming!

Tammy Ketcheson

Love love love Cards!!! The ladies are so sweet & so are the treats!!!! GREAT BAKERY!!!!!

DV DV

I have purchased from this bakery since they were located on Hwy 38.The baked goods have always been fabulous. I recently purchased minc tarts and and they were delicious.The store was clean and the staff were Friendly.

Sarvenaz Ghattan

For THANKSGIVING, I ordered in week in advance an apple crumble, a pumpkin pie and a box of brownies. I was supposed to pick them up on Sunday and they called me last minute saying you have to pick up on Saturday. (mistake 1. that's fine! I'll figure something out). I get there and they have an apple pie instead of the apple crumble. WHAT IS THE POINT OF ORDERING?? Very unapologetically, they look me in the eye and say: we did not get to it and we don't have any. What is the point of ordering. I would have walked out right away but it is thanksgiving and I doubt I could find the deserts anywhere else. JUST TERRIBLE!!! VERY UNHAPPY. Don't count on them, especially if you want something specific for specific events. unreliable and unapologetic about it!

Lori Napier

Absolutely delicious, roast beef sandwiches and cherry tarts for dessert! Fast service and lots of variety to chose from.

RDJ S

Best baked goods around.

Billy Stark

Best butter tarts ever

Giuliano Golin

Cakes are delicious

Claire Ann Haley

This is super dissapointing for me because I love their store and they have a great set up; I've just recently moved from Calgary and the baked Goods at Cards don't even come close to the cakes, cupcakes, and cookies at some of the places in Calgary (ie. Crave Cupcakes) I've given this place multiple tries; thinking maybe they had a bad day..but the cupcakes were so dry and tastless I couldn't even stand to chew it. the cookies are dry and never moist. Service is always great and I love what they've done with their store. Sorry.

Cheryl Walker

My weekly bakery. Staff is great. Not only are the bake goods delicious and fresh also the homemade sandwiches I think are the best in town. I send all my friends and customers there too. Great job Jen!