Reviews of Cain's Your Independent Grocer (Bakery)

Desiree Morriseau

The prices are always reasonable and the selection well stocked despite the pandemic shortages elsewhere. There is appropriate sanitization and social distancing measures in place.

tim rylan

Good place warm atmosphere clean Lots of food verification

Rage vader

It's a really nice grocery store, i love how they label everything on the wall so you know what your looking for in a store, not like those little sign's on the corner of every lane. They do have it too but they make it more easier

Logan Warhar

Very clean, and organized. My favorite grocery store by far! Staff are really good too.

Aarุon G

Terrible store with rude employees. head to freshco for better prices and better quality products. this place is no good at all truly bottom of the barrel. they also have a rat problem which is something to consider.

Mo Nessalk

I like shopping there but returning anything is terrible very rude when you don’t have receipt but you can tell it’s there store brand at least save on if you don’t have the receipt they can look it up by your card

Dian Verwey

Great shop except could not find Earths Own Oat milk.

Ashley Anne

I live in Valleyview but always go the extra few miles for the deals and cleanliness of this store and they always have great staff they make a pleasure to shop there and I am in love with the optimum points program hands down the best reward card out there as well asp.c. insiders they even got be stared with the p.c. financial card to earn eben more optimum points...I always have discounts everytime I shop and tbe prices are fabulous compared to other grocery stores in town.

Rico6227

Helped me with my grocery vouchers

Christopher Walker

Hands down the best grocery store on the North Shore, and the best in all of Kamloops for customer service. One of the few stores that still bag your groceries for you and truly make an attempt to make a connection with their customers. I almost removed a star because of the intimidating riff-raff that hang out out front, but I understand this is not a problem unique to this business.

Matt Lazzarotto

Great customer service, always has the products we need.

James Mitchell

They do have some good deals sometimes

Barbara Gadsby

North Kamloops. Again very friendly staff ! It's nice to go to places where people know you!

Jess Lee

A little busy but has everything you need!

Konrad Bernhard Maria Schmid-Meil

Always fresh produce, very good meat, great bread selection and friendly people!

Dylan James “Dylan” Ryan

Fake advertising. Loblaws at it's finest. Nature's Fair is where it's at.

Susan Nykolyshyn

Very good store, lots of great deals on a daily and weekly basis. Really good variety of products offered, free home delivery offered for orders over $50.00 purchase. PC PLUS points offered and these points can be redeemed for free groceries, which helps a lot if on a fixed income. However; the meat department products tend to have excess fat hidden under better trimmed visible product, makes me feel that I am paying for the fat which I have to trim off and throw out, might as well just throw my money in the garbage.

Steven Wells

I wish there was an Independent Grocer here where I live. I find there prices excellent and always have good specials. To bad it is to far for me to go to get my groceries. I also like to get my groceries every other day because I love customer service as I have been working this trade for about 30 years give or take a year. It is always nice to see,so I usually will search out a staff member even if I really didn't need to. Keep up the good work. If I move back to the Shore you will surely be my store. Thanks

Sandy Lalonde

Good service worker carried my bag of dirt in .

Laureen S

Staff was amazing super helpful

Foto Gini

Great, nice, clean store. Really friendly staff. Enough till's open. 50% price tags foe marked down product.

Adam Geib

Awesome shopping

Lilah Petterson

The staff is always so helpful, they security is always friendly, the prices are good and my daughter can choose a free piece of fruit or a cookie while we gather our groceries

Nick Arnott-Smith

The one thing I went to get wasn't available. Kosher Salt.

Shheene Vee

Good friendly staff, also social distancing is well established, great bakery.

Michael Rebmann

Best deals in the area..

knight78561

Amazing store with a variety of stuff to choose from and they kids toys and some clothes

Zaphira Mirian

Great staff good prices

Derrick Zabotel

Always fresh

Robert Wolf

The pharmacy is very bare. Only good for groceries.

JD

Line up are too long. Have the gates back to limit people.

Stephen Raschke

Always a good experience except when I cannot remember what I came for.

LaQuita Rickman

Love this store. Staff are always helpful, strong is very clean and organized.

Bern Clark

Its good

Patricia Brewer

Good sales,friendly staff

Doug B

Today I went shopping after work. Specifically looking for meat. It was a pleasant surprise to see the meat department had plenty of inventory on hand. I really appreciated that, as is is difficult to get good deals after 5:30 pm, because of daytime shopper's cleaning out the inventory.

Calvin Hacker

It's an essential but it could really use a decent bakery selection. Wish they cleaned the floors more often.

Rob Piche

Good experience and great customer service,...thank you

Brian McMillan

A little crowded, but made it through the store quickly and everything is laid out in an efficient manor. Friendly staff, always available for any questions and the prices are great!

Ben Cloutier

If you need a Grocery store on.the north shore, Cains is the place to go.

timothy timmermans

Worst managed store in all of Kamloops everyone should spend there mo ey at any other place

Florencia Callahan

I like this store it has lots of fresh fruits and vegetables. Also it offers on line shopping and ready for pick ups. It also offers more points everytime we buy foods and other things we need!

Karen Isaac

Close to my living quarters ~ excellent Customer Service ????

Paolo Amoy

Good place to shop. Little expensive though but good

ARNIE KIDNER

Well laid out and decent pricing produce is fresh and the meat section has good variety

Britt B

Usually a pretty good selection and customer service is nice.

Alice Manderson

I have shopped at this site forever or as long as it has been here.

lisa Trickett

Love the variety, very helpful staff, great prices. I really appreciate their fairtrade products. I like choices.

Marco Faria

Good pricing. Good customer service in general but the new employees have some learning to do with the old ones. Some of them don't quite understand the concept of customer service.

Kairo Fox “Fox” Creations

Good deals, great staff. I shop here often and usually have a great experience. Only negative I can point out is that there needs to be a few more staff members on floor, to help people find certain items they cannot find. I can remember a few times where I needed help finding an item and couldn't find a staff member down any of the aisles, so I had to go to customer service just to get assistance. Aside from that, I have nothing but positive things to say about this establishment.

PhilandSandra Moore

We always shop at Independent Grocer not only is it convenient but the produce is always fresh and prices are competitive, and the staff are always wonderful and always have a hello or good morning for their patrons. Today one of their staff, I never got his name, went above and beyond for us to have what we want. Thank you for making our day and doing an exceptional one of yours.

88K Beats (Jacob Rich)

Its always packed, be prepared to wait in line for a good minute

Warren Piece

Love the shopping. I used to work there

Iss Akash

Nice store and visit the store may be once a week all my grocery things buy from that store. Friendly store people. This store is near to my house and I can go they in case of urgent. All things are well managed and easy or Addictive to use. It also a part of Canadian store.

JubaL VW

I get some good deals here! (especially on CLIF bars where only Costco seems to have competitive pricing when buying in bulk... )

johnny bryce

Prices are good

Larissa Louie

Great store. Can get evrything and anything you need there. From makeup. To movies. To food.. i like shopping here. Plus u can make points for shipping. And when u get a certain amount. U can redeem them any time.

Tatjanna J

Soo expensive compared to superstore and has a grungy feel to it. Also most staff are unapproachable and unhelpful

Wayne Leng

I shop daily at Cains and have always found what I'm looking for.

Jacqueline Newman

Awesome place

Lord Robin Ariel Ross St Claire Holgate

Prices are a little higher than up the hill but I find the convenience of a close grocery store with friendly helpful staff worth it. Lord Holgate

Crystal Canaday

Also get great customer service at checkouts!

T,D Fentiman

It's a dump

Shawn Elander

I won't step foot in that store again their staff are rude and not helpful what so ever And it's our fault they are under staffed. The new rule that you can't pay for grocery at the smoke counter but yet you can't buy smokes at the check out so it's become a unfriendly place .

Ron Vike

Well for the last two weeks the store towards the back and the far end of the store smells horrible. Hope this gets cleared up fast or I will be shopping elsewhere. It stinks !

Jay Chaudhari

I didn't like the layout and there are no self check outs so people are waiting in long lines. Biggest disappoint is price is very different than superstore.

Neo Shredder 95

Great they answered all my questions love the stuff there.

Rick Marshall

Standing in line 40 people deep. Less than half of your available tips open. Don’t be so cheap, bring staff in during this busy time off day

Donnie Shaw

Prices are steap in times of need and the bare shelves are questionable.

Tracy Dee

I have shopped @ Safeway and Cooper's/Save on Foods' it is now called. The quality of customer service at those stores are so below par. Thank you to the friendly staff at the check outs and the staff that help them bag!! I appreciate your great service and for this I do my shopping at your store.

Celest Russell

I love this store am in there every other day bakery stuff is always fresh the deli stuff is fantastic chicken is always good.. The store is usually clean and produceis always attractive

Andrew Lamb

Convenient location, good selection.

Jacqueline Basil

Independent store is a great store to shop. I am a frequent shopper there, and on one of my shopping days, I was not feeling very well and as I was getting ready to pay my bill, the young man told me; I had enough points for $30 savings, would I like to redeem points. It brightened up my day, because I thought I wouldn't have enough to do my laundry. But, I did after all. It pays to collect points. U never know when you really need something.

Vin Bro

Other than the ridiculous line up process, great place to shop.

Brenda Mitzner

Family owned and very clean and friendly place to shop, and best part is spending in our own community keeps our money helping the community.

Brandon Green

I shop here often. I must say they have an amazing staff. Most of them know where every thing is and can tell you right away or show you exactly where to locate it, but the new members of the Cains Crew need to get better acquainted with locations of certain items in the store. Aside from that, I give a fair 5 star review for excellence and great prices.

Vivienne Jules

Somewhat expensive Privately owned (I think) Good location

Timithy Parks

Budget store

Tesh Osborne

Always a great deal.. Great bang for the bucks and those it serves daily.. Love this store !!

Alan Forseth

Friendly helpful staff and seem to have covid protocols well in hand!

The Rev. Peter van der Leelie

Good selection. Good prices. However, check each piece of fruit or vegetable. Not the highest quality.

Zachary White

Amazing grocer. Very nice.

Melissa Dan

Best grocery store ever, I only go here!!! Gotta love the points you get and when you can redeem your points for free groceries.

smoke skull

They make fried chicken, chicken tenders, chicken wings and sandwiches that are nothing short of amazing. The price is more than reasonable too. I also picked up some top sirloin steaks that were priced cheaper than hamburger and were resteraunt quality. I will be shopping here a lot more in future even though it's a lengthy drive. The store has great selection of quality items at fantastic prices.

Linda Wall

I only gave it at 3 because I feel the prices have increased since they rebranded from Extra Foods a few years ago

Jacob Beeds

It's ok I go to it cause it's close to where I live in the city

Ray “Super Ray” Lahola

I dont shop there much

Honest-human

Half the time all the workers look cranky or come off as cold and heartless at the tills. There have been very few people to go out of there way to make me feel comfortable in this store. You can hear when people are yelling in the back of the store. But they do keep it looking clean and there produce does last long enough to eat at least. Horrible manijors very disrespectful and improperly trained.

Colleen Chalmers

Pharmacy peeps are awesome and go out of.their way to look after you

jodi dawn burger

Great place for meat. Prices are a bit high on everything else but its a good store

Bob Burkholder

Reasonable selection and average prices. Could have both selections and prices better and would.then shop more rather.than going to Superstore.or Walmart.

Matt Johnson

This store has a great selection of produce you will be hard pressed to find at other stores. easy access and fast to find what you need.

Nelson rlb

Dear Independent Grocer, I hope this message finds you well. Your marinated chicken wings are the best and they are all that matter in this world. The price is right and the flavors are everlasting.

Winston Smith

The staff are friendly and courteous. The produce is fresh and the butcher is one of the best in town. The store is clean, the aisles are wide and they give free cookies for the little kids. There is ample parking with a seasonal Garden Center out front

John Kemp

Good overall. When pop is on sale there is a scarcity of product but most other sale items are there. Cheeses are expensive unless one catches a sale. Deli meats the same. Good clean store

Lloyd Joseph

Like there chicken and mojos!!

Bcm nunyah

I went to get my groceries and was approached by security saying that I had to wear a mask to shop there. Didn't have to a week ago. I advised them that I can't wear a .ask for medical reasons but they did not care. So I left and will never return. Just giving people a heads of your going to shop there.

David Williams

Large store with good selection. Line-up to checkouts very long, but they did have most tills open and were reasonably quick.

David Inkster

Nice place. Lots of products. Almost every thing you need.

tina mor

Nice cashiers most of the time..more expensive than some places.. think prices could be a bit cheaper.

Marion Walker

Nice clean store..masks and social distancing adhered to and security there to look after any non compliance with rules

CindyLou

Always great prices for what I'm looking for and the layout makes shopping quick and convenient

Laurie Bourdin

2 staff at the back of the store were no help in finding what we couldnt...'uh, it might be over there or maybe over there'. Cashier: 'how is it going?' Not great, couldnt find half of what we came for, and the staff we asked were no help'. Oh, sorry to hear that...that will be $xxx.' 'Would you please call the manager?' 'I cant' 'why not?' 'I dont know who it is. You have to go to customer service'. SO, we stand in line at customer service, ask the girl to speak to the manager, and she calls 'manager to customer service' (notice she didnt have a name either, but she called the manager.) Then appeared not a manager, but a 'supervisor', who I told the same sad story to and he literally stood, blank-staring, mouth slightly open and said nothing. Wanted to check his pulse...definitely not the sharpest tool in the shed. And HE was left in charge of the store?! And there...on the customer service counter, where people go AFTER they are finished shopping...is the paper telling where you can find things in the store. OMG why doesn't every staff person HAVE to have one in their pocket?!!! And why aren't those papers at the FRONT of the store, so customers can find what they're looking for as they go?!! And why didn't any one of the 3 staff at the front of the store ask if THEY could help us find what we were looking for?! Not even the supervisor, who is so far out of his depth that it is sad. WORST grocery shopping experience EVER!!!

Brandon Allen

Decent grocery store, friendly staff and security.

Moira Clark

Love this store so much variety

greger bourndain

Great employees, helpful, very neat and organized and security is always very friendly

Barry Picking

Great salads and fruit

Christos Greventis

Was just good enough for me

google user

Really great prices than any other place I shop and I love getting Optimum points.

Jacquie Richlack

Friendly cashers and good meat prices.

Laura Lynne (Pepper)

I really enjoy shopping here cause of the prices and it's close by . Friendly staff .

Norma Wills

Found everything I needed. Staff was very helpful and friendly. Thank you

carolyn tytor

good bargains. great service. prices fluctuate too often

Crzy Man

If i could give it a half a star i would.

Ernie Sampsel

This is by far one the best places on North Shore for shopping, there prices are great some are comparable but in general you save money there. The staff are friendly and well trained and efficient at there jobs as well as very courteous. I had my Cain taken earlier in day and the clerk had noticed I didn't have it and offered me to use one that had been left behind by someone to make my shopping experience easier. (Thank you by the way) I would recommend to anyone.

Elle Hart

The manader Pat, is really prejudice. I have a mask exemption and went to buy some groceries. He agressively told me that I must leave. Did not ask anything else. Exempt people are being treated aweful at this store. Dont shop here, they have a real problem serving disabled persons. Bad man.

Liam Fletcher

Prices are ridiculous and so are the lineups. Never coming back

Karen Grant

I wish It was superstore

Stuart Mckay

Its a nice store has a good selection of stuff

simone werstiuk

Good service. Nice staff. Clean store. Glad they stock local, like Blackwell Dairy.

alden paulsen

Bad selection of hotwheels. If you carry them bring them in more. Please.

Ruth Edgar

Great selection of products at a good price. Also can earn/redeem Optimum Points

Terry Schultz

Nice to talk direct to butcher and get the cut you want .

Adam Funk

Apparently they think they have a monopoly on how people buy groceries. They are controlling how people got into the store and are making them wait outside in -25° windy weather. They even have the metal shutter pulled across in the mall ((they have mostly had it shut for who knows how long now feels like years)) and completely locked. Really not an attractive look

Denver Marraty

No crowds today. In and ouy.

RestrictedXcess

Clean areas, friendly staff. Enjoy shopping here when I need to.

WR

I would definitely recommend Cain's, they have a great variety of goods & decent prices. The 6 pack of cupcakes I bought were absolutely delicious, a must try!

Trev Smyth

A few weeks ago they suddenly changed the mask policy making it mandatory which is fine except there was no signage anywhere and the security ran up to my disabled wife and grabbed our shopping cart and told her she could not shop there because she did not have a mask on and in the process almost knocked her over. We put masks on but that was our last shopping trip there as they handled it so aggressively, they could have asked us to wear masks or informed us of the new policy. There was a lot of angry shoppers over how badly this was handled with all customers. The security has really gone down hill since Covid and the cashier could not even do a simple price check.

lavigne lavigne

An okay place to shop I find that they have things on the shelves that are out dated and their meat department is lacking many things.

Christine Collison

COVID Aware!Always a Pleasant experience to shop here.

Roy Riste

The service was good long line up but moves fairly smoothly

John sless

Great customer service, outstanding meat department staff always there to help. The meat is cut onsite not prepackage at some offsite facility allowing for custom cutting. The owner Jason never jacked prices held off sales or increased prices due to the the pandemic. Great job by a team of great people. Well done.

Lorena Nelson

Today I wanted to buy four packages of chicken for a family dinner we are having this week. The “meat manager” was rude and blunt because I did not see the sign that said limit of two. I was insulted that she spoke to me so disrespectfully. I insisted on speaking with the store manager Mrs Cain who is the meat manager’s mother. She was also very condescending. I asked for an exception. I am not a hoarder. I just wanted to buy enough chicken for a special family gathering. The first since last summer. She refused. I walked out. I have shopped in this store since 1968. (Super Valu - Extra Foods- Independent). So disappointed in their behaviour. I am obviously not a valued customer. However, The staff is awesome!!!!

Flemming Mikkelsen

It is like a small superstore.

samuel craig

It a good place like save on foods

donna rogal

Good selection! Good prices! Helpful staff!

Louise

This is a great grocery store with everything I need, without going to the other larger chains. A super deli with many choices and always great specials in the meat department can be found. Friendly check out staff!

Lenny Recollet

It's my fave,place for variety,and the staff are super,and friendly.

K M

Awesome staff and reasonable prices. Sometimes it's quite busy but the line up is organized when it is. The meat section is great, lots of variety and lower prices compared to other stores. There's usually decent sales. I also like that the pharmacy is usually quiet.

kaila berarducci

Very nice workers Don't like the changes to bath stuff

L T

High prices, dirty floors and no care for customer service.

Spencer Voykin

Excellent fast needs a better was the self check outs Read self check ou Need self check out

Wendyl Nault

Great prices and service

Jennifer Antler

I love this place! Living on the north shore its nice to have a choice of grocery stores close by that still recognize the need for good food and good prices. Nice that a budget friendly chain finally though about all of us on the other side of the bridge. I'm a big comparison shopper- when the other guys are charging up to 13$ for chicken fingers or 4$ for a package of cookies - 6$ and 2$ on a YIGS flyer price and not having to travel up the hill- no brainer- in my opinion. Welcome to the north shore- Great Job and wonderful staff.

Paul Hansler

Great ????place Great price's

Mike Kilborn

great location, affordable pricing , friendly staff

Paul

Nice employees, always well stocked with the products they carry. I find it to be clean and well kept.

Kevin Ihlen

Good variety of grocery, miscellaneous and pharmacy items...

Amandeep Sandhu

i wish to give you guys 0.0 stars because the workers aren't helpful i had a bad experience in your guys store

Cody Smith

Only complaint is there's no place to safely lock up my bike and the area is bad for bike theft because of the drug user always migrating the McDonald's area. Just means I walk or drive no biggie

Tanya Alexander

Very good it has the cheaper side of products fir that pennypinching moment and very nice birthday things and it was great to see if it was carrying the product I was looking for,,,,I found it, and for a great price,,, drop by and see it will have yours too have a great day

John Findley

Decent grocery store. Nothing that really stands out, good or bad. Prices reasonable, service average, clean, and decent selection of items. Checkouts are pretty fast. Their store brands are Compliments, and it's a decent discount brand for the price. Would have given 3.5 if I could.

monique bulmer

Courtney at the 'click and connect' is always cheerful and friendly! A smile goes a long way! You have a great employee there.

GOODIES WANTED

Over pricing by greedy owners. I know several people that hate this place as it forces them to pay a lot more than super store. These people are seniors and the damn gov should force this store to lower prices to reasonable ratio's.

Marie MacAulay

I appreciate there set up they have since covid-19. Not long line ups good staff

Kristine Robutka

Friendly staff usually have what I'm looking for and checkout is quick for how long the line can get

un known

There customer service is not the greatest. On Dec 5 I had purchased 3 Poinsettia in 4.5 white tins @ 7.00 per total 21.00 On Dec 7 I was in Superstore and they had the exact same item @ 6.00 each. I had taken a picture of the item with the price that was posted. On Dec 10 I returned with my receipt plus the photo I was told they would not credit as it was not n advertised price. Hmm well Independent had not advertised price in the flyer and neither did Superstore. It mus have cost Independent an $1 extra to have the truck deliver from the south to the North Shore

Stacy Simpson

I thought it was too crowded did not buy anything and went somewhere else.

Gwen Davis

Discrimination at it's finest!