You will be able to see the reviews of real people who used the services and products of The Cupcake Lounge - Byward (Bakery) in Gatineau area (Canada).
As of day the business gets a score of 4.2 stars out of 5 and the score has been calculated on 127 reviews.
You may have noticed that it reaches an opinions average is high, and it's founded on a high number of feddbacks, so we can say that the rating is very accurate. If people have bothered to rate when they are satisfied with the service, it works.
As you know, we don't usually bother to write opinions when they are correct and we usually do it only if we've had a problem or issue...
This Bakery belongs to the category of Dessert shop.
Came in on an spur cause I saw a cupcake and coffee combo being advertised. For about $6 you get a medium coffee or Americano and any cupcake. I got the peanut butter chocolate and it was great. The peanut butter taste of the icing was stronger than I expected which was a pleasant surprise and the cake was soft and delicious. So a bit pricy but an enjoyable splurge if you have a sweet tooth.
Not worth the price tag. For 4 dollars just buy cake mix with icing in it and make a whole batch of them. It will not look as nice but it will definitely taste better. I felt embarassed after feeding these to my wife.
This gem is located in the ByWard Market area. The place is nice and clean. Staff was happy, friendly and nice. Answered all my questions and more. I took 6 daily fresh gluten free cupcakes and cheese cakes. I must say, the way those cheese cake melt in your mouth and taste. Yes!! amazing taste. The only thing, it is slightly expensive, but definitely wort trying them out. If you want normal cupcake or even gluten free deserts, drop by, you will not regret it. Your taste buds will thank you Will go back pretty soon :-)
Good place for dessert! Cupcakes and popsicles are very good. During the Summer the outdoor patio is nice.
I really like the cupcakes here. It's a good location. They have tons of options and unique flavours - not your run of the mill cupcake. I also am a big fan of their Richmond Road location. I tried the Earl Grey cupcake and it was out of this world...
I had to take a couple of hours to cool down. When I left today I was so angry. 6 days ago I ordered a gluten-free cake because my wife is celiac and it was her birthday today. On the phone they told me the options of the cake on the and the icing for the gluten-free option and I picked the two I wanted. This morning I called because I was supposed to go and get it at 11 AM. I couldn’t make it for that time so I asked them if it would be a problem to change my gluten-free cake pick up to 5 o’clock and they said it wouldn’t be a problem at all. I made sure to remind them that it was a gluten-free cake for someone that was celiac. I showed up at 5 o’clock and I walked in, I said I was there to pick up my gluten-free cake, I gave them my name, and she took a cake box out of the fridge. She turned around and looked at me and said are you sure it’s gluten-free? Nothing here says gluten-free. I instantly lost it. I have bought four cakes for 4 birthdays in the past 7 years we have lived in the area. This is the second time that they have messed one of our cakes up. On top of it all I know it isn’t a huge deal, but we live 35 minutes outside the city and I drove in just to pick up my cake that I paid 81$ for. She told me that she couldn’t guarantee that it was gluten-free, she called someone and that person said the same thing so on my wife’s 39th birthday, we were without the 8”, $81 cake. I had to buy extra cupcakes and on top of it all they didn’t even reimburse me on the spot. They told me I had to call tomorrow and talk to the owner/cake maker to arrange something. Completely ridiculous and I am still extremely angry. We love their cupcakes but service like this is unacceptable. We buy lots of cupcakes from here but that will now change.
Delicious cupcakes and so much variety to choose from. It's a bit pricey but I definitely would recommend trying it out!
Nice small place ..no place for kids though
Picked up a drip coffee and tiramasu cupcake while on a morning walk and so glad I did! Cupcake tasted amazing, just the perfect amount of sweetness and so soft yet rich. Their drip coffee also tasted very fresh. Highly recommend this place.
I was gifted some cupcakes. I had no idea what flavour I was eating. It looked like a blueberry muffin inside. It was incredibly dry. I think based on my search it was the strawberry champagne. I like a moist cupcake. The icing was pretty. But it was just sugar and my guess lard? There was no tartness. It was very one note. Disappointing.
The gluten-free cupcakes are excellent. I was pleasantly surprised by the delicate and delicious flavors of the cupcakes.
Love, Love, Loved the experience there! The quantity of flavours available is crazy, including, Gluten free, dairy free and vegan options! They also offer cocktails, drinks and coffees! I highly recommend the place if you want a late night sweet snack after the bars. ☕️????
The selection is impressive, and the service is fantastic, but the pricing is high (and this goes for all the cupcake places in Ottawa). Tried the peanut butter (good), and the strawberry cheesecake (not bad). They also offer "day old" cupcakes at a reduced price. It's pretty good, so I would recommend dropping by if you're in the market.
Vanilla vanilla is best!
I just flew into Canada and was stuck in a hotel for 14 days for self isolation. Was feeling down on my Birthday feeling alone until I got a surprise Birthday cake from the Cupcake Lounge. Man, it was so tasty, I was blown away. Lifted my spirits up and made my day much much better. Thank you guys for making my day.
Exceptional cupcakes served in a beautiful shop. Wonderful variety too!
Fantastic! Just very expensive.
Great taste just the right sweetness
A superb place. They had the best cupcakes in the area. The staff is very nice & helpful.
Sooooo good, can't wait to go back. Huge variety of cupcakes but prices are high.
CHECK YOUR RECEIPTS. I have had more than one occasion where wrong price was charged. If a customer is told a certain price they have a right to expect that on their bill. And no you will not BE offered an apology for their mistake, let alone your money. There's lot more places in Ottawa that has much better customer service.
I have mixed feelings on this place. I really like the idea, but I'm just never wowed enough by their treats. The cupcakes are good, but not much better than what I can buy at Loblaws, and their ice cream pops are good but not much better than those you could be in a box at a corner store or grocery store. It doesn't help that this location is very cramped and the staff often looks at people in the store like they're being a bother. I've also had some problems with their rotating schedule and them not having the particular ones on their particular days.
Great cupcakes for special occasions like birthdays. Lots of variety. Tasty.
People here are very knowledgeable and friendly! Renée went above and beyond in picking out cupcakes, suggesting tips for freezing them (as if they'll last that long because they're truly very good). Good variety of flavours, and the day-old's are a steal. Will be coming back.
(Translated) REAL good homemade cupcake. (Original) De VRAI bon cupcake maison.
Keylime is my favorite
Delicious cupcakes, but a little too much Icing for me. I had the peanut butter banana cupcake and it was amazing.
I went there and got an ice pop, which they produce for summer time. I like it very much.
I have never had a bad experience with Cupcake Lounge! Their classics such as Oreo and Red Velvet are always dependable and I love the seasonal options as well. My recent Uber Eats experience was even more lovely. One of the items I had ordered was out of stock and they subbed it out for an even better Marshmallow Ganache! Thanks so much, guys for the friendly note and the A+ service.
Cupcakes are so pretty! Easily the best cupcakes you will find in the city. The icing gets a bit too sweet, but the cake itself isn't too crazy with sweet so it made it work.
I went here yesturday with my friend and we got the vanilla cupcake and the white hot chocolate and it was absolutely delicious and the lady at the counter was very enthusiastic and cheerful. The icing on the cupcake was the best part, i dont know what's in it but it was delicious. I recommend this place to anyone.
Very good cupcake!
Amazing selection & the flavours are to die for. Good coffee too. MORE INFO: The Cupcake Lounge is Ottawa's leading retail bakery specializing in cupcakes. They offer all-natural, gourmet cupcakes baked fresh daily, made from the finest ingredients; no artificial flavours, lard, preservatives, or trans-fats, and iced by hand with a spatula; not piped. They also offer cakes and other sweets, Swiss pressure-brewed coffee, and Ottawa's one and only cupcake & wine pairing lounge! Please note that they are not a nut-free bakery.
My cupcake wasn't even baked all the way through, bunch of raw batter at the bottom...
Fun little cafe, coffee and cupcakes were delicious!
Delicious! Staff was very friendly, and they had vegan cupcakes! Gluten free was also available.
Dry, not flavorful cupcakes. Could hardly eat mine. Husbands and daughters were no better. And four wood stools and two high tables do not a "lounge" make. Uncomfortable to stay for more than 3 minutes. Staff is aloof too. Would not suggest to friends or family.
There's a lot to be said for these cupcakes and many others have already said as much: moist, delicious, thick frosting, etc. All of this is worth noting. What stood out most to me is this is one of the places in Byward Market where a person can get chocolate AND wine!
Amezing cup cakes, very modern approach and selection. They are on business for a few years and they do catering also. Is something totally different from the regular cup cakes
I visit The Cupcake Lounge every two months, and am never disappointed. Their seasonal cupcakes are always a treat, while their regular flavours are incredible. Most recommended are Oreo, Red Velvet, Key Lime Pie, and Matcha.
Cupcakes are great but need to stock better. No "happy anniversary" bubble to put on top of cupcake. And anniversary is a long word to write out in individual letters. :(
This shop is great! The cupcakes are so delightful! The flavour selection is plentiful, I especially enjoy the cinnamon and maple cupcakes. The decor inside isn’t anything special but that doesn’t take away from the deliciousness of the cupcakes.
Staff was very friendly! Unfortunately there were no vegan cupcakes left when we showed up but even though we didn't purchase anything the young lady working had no problem filling my babies bottle with hot tea water!! Next time we will pre-order!
Felicia. A large variety of cupcakes.
Love their cupcakes, but they no longer offer butterscotch cupcakes :'(
NOT CELIAC ! The gluten-free cupcake I ordered made me ill with minutes. The taste of cupcake was adequate, slightly dry and not enough spice. The icing was superb. However, it's vital (life and death) that bakers use a separate bowl, utensil and pan when they make something they call Gluten-free. When we returned to the Cupcake Lounge the salesperson was very apologetic but the damage was done. It takes 7 years to heal an intensine. Use my exeperience as a cautionary tale. All the best to the baker to improve practices.
If you are looking for cupcakes in Ottawa, go here!
I went to get some vegan cupcakes for my sister in the evening, but they said they had been sold out of those for a while. But the lady was so nice, and the other cupcakes looked so good that I had to pick some up for myself!
Delicious cupcakes! Bought a box of 6. Tried different ones. Good stuff!
Awesome Service!! I ordered 500 Canadian Flag cupcakes for an event and they not only looked great but they tasted even better. Thank you so much!!
Great cupcake and coffee. Nice place to meet with friend also can bought some cupcake too.
My red velvet cupcake icing was so yummy but the cake was really dry
Not the best cupcakes around for the price tbh. The icing is pretty grainy. I can definitely see how people like them but I prefer homemade or maybe just a different style of cupcake. Try them and see but definitely don’t buy too many your first time.
Delicious cupcakes. They have gluten free and vegan selections as well.
The Cupcake Lounge provided our wedding cake and cupcakes for our September wedding and I can't thank them enough! The items looked and tasted amazing. We received so many compliments from our guests. Thank you!
We ordered cupcakes for our wedding and were so impressed with Cupcake Lounge throughout the process and it was a huge hit with our guests! They asked about our vision and colour themes for the event, suggested a variety of flavours with decorations in our colours. They were quick to reply to last-minute questions, very accommodating (with dietary restrictions - vegan, and GF) and all the cupcakes were absolutely delicious.
Classic, cannot beat their cupcakes for any occasion. Get a good deal on "day olds" if you're counting your pennies.
Overpriced, lacked flavour, frosting was too thick, the box was the best part...
Love place, Nice Staff and amazing cup cakes!
Staff was very friendly but sadly to say that the Vegan chocolate cake I ordered for my boyfriend's birthday he and I we aren't pleased with the cake. First of all it was pricy! And the portion of the icing was way too much (very thick and dry) **, too sweet and the cake was so hard! It was sad to see he couldn't even eat the cake I am very disappointed and I'm not going back!
Delicious! Moist cake with perfectly sweet icing. A staff favourite for a sweet pick-me-up!
Love their cupcakes and the location. The staff is always so sweet and I love getting cupcakes with my friends. It's kind of pricey but it's a treat meal situation. Creamy and delicious!
The Cupcake Lounge has been my 'go to' for many occasions every year and since they opened. I've never been disappointed with service, presentation, cake or icing. This is the taste of homemade!
(Translated) Rich but expensive ... If you're going to spend almost $ 5dlls on a cupcake. Be sure to try the Marshmallow Chocolate Ganache that is only prepared on Wednesdays. It is certainly the best, but go early because they end quickly. (Original) Ricos pero caros... Si vas a gastar casi $5dlls en un cupcake. Asegúrate de probar el Marshmallow Chocolate Ganache que solamente los preparan los Miércoles. Sin duda es el.mejor, pero ve temprano porque se acaban rápido.
1 star for chocolate vanilla cake with sprinkle in bottom. Very disappointing. I guess I should have tried the Coconut cake and bought the smallest size. The message I had requested on Shopify was not on the cake at all, just typed out on the paper invoice.
I love it so much!!!!! My favorite is chocolate. They should go WORLD WIDE!!!!!!!
Best cupcakes ever ????
Excellent cupcakes with variety of flavors. The day old ones are certainly a bargain if you can get it!
Visited this little gem and had a delicious cupcake and latte. Young lady working there was very helpful and friendly. Helped explain the different flavours. The cupcakes are made fresh daily! So good that I also took a box of cupcakes to go. Afternoon treat that my colleagues at the office raved about!
It's always such a nice treat to go to The Cupcake Lounge! There are so many different options, guaranteed to please even the toughest of critics. Big cupcakes; I usually cut them in half. The service is quick and efficient - relatively friendly. Definitely give it a try, if you haven't already. It's so worth it!
Loved the place, very helpful staff.
Very cute shop with a variety interesting cupcake flavours! You can also grab a coffee and sit inside, though there are only a few chairs. The thing that stuck out about this particular shop is the frosting, which tasted great. Most cupcakes have sickly sweet frosting that ruins the flavour of the muffin, but I found the frosting here had a great flavour of its own. Definitely will be visiting again.
Amazing cupcakes! Unique style as they have daily flavours. We had the Oreo and maple Cinnamon flavours. Very cute and delicious! Definitely would recommend this is a must stop if visiting Ottawa.
They are indeed the best cupcakes in Ottawa! So glad they are just down the street!
The cupcakes look small and are fairly expensive, but do not rely too much on their appearance. Those cupcakes are some heavy snack and are well worth their price. Also, the gluten-free apple/caramel cupcakes was pretty good; the flavours change every day, but if you take any, I'd recommend this one.
cupcake delicioso, café da hora! A wonderful place to start the day, coffee + delicious cupcakes!
I went shortly after opening last weekend and got half a dozen cupcakes. They were all delicious and they lasted a couple days as well just like the woman behind the counter said. She was also super nice and patient since I was a little indecisive about what flavours I wanted ☺
Yummy Yummy in my tummy. I bought a dozen yesterday and my kids gobbled them up. Kinda mad that I came down this morning expecting one for breakie and low and behold... crumbs
Yummy
This used to be one of my favorite places to stop anytime I was in the market.
Very beautiful desserts !
Was very good! They also have great coffee ❤
Amazing cheesecake
I picked up some last minute cupcakes for my bridesmaids and they loved them !!! Not only beautiful but so delicious ! I would recommend them to anyone looking for awesome cupcakes. !
Yummy!
Delicious cupcakes!
(Translated) A must-see every time you pass through Ottawa! Reasonable price, variety of flavors, take-out boxes that offer great gifts, courteous staff! (Original) Un incontournable chaque fois que l'on passe à Ottawa! Prix raisonnable, variété de saveurs, boîtes à emporter qui s'offrent très bien en présent, personnel courtois!
(Translated) Excellent cupcakes. A bit expensive on the other hand. Gluten-free option available (Original) Excellents cupcakes. Un peu chers par contre. Option sans gluten disponible
Big big fan of their day-old cupcakes! Their selection is very good, even for gluten-free! The fruit popsicles are simply AMAZING!!
The perfect ratio of icing to cake ;-)
Beautifully decorated cupcakes but found the cake really dry. I purchased 4 from the Westboro location. Was excited to try the strawberry champagne and the cake part tasted like bread. Maybe it was just a bad day.
Amazing cupcakes!
To be honest, I'm not usually a big fan of cupcakes, but I decided to give the Cupcake Lounge a shot. While I did appreciate the different varieties and quality of presentation, I wasn't really impressed. The red velvet cake was dry and bland, but the cream cheese icing was way too sweet. The sugar really overpowered whatever flavour was there. And the price was extremely unreasonable. At almost $4 per cupcake, I would have hoped for something much better.
Cute and taste great! What else can you ask for in a cupcake?
Really tasty cupcakes, great and fun choice of delicious flavours, beautiful and cozy decor, friendly and helpful service! It's a little expensive, but it's totally worth to try! They also have nice boxes in case you want to buy as a gift, to take to a party etc. We totally recommend!
Good cupcakes. Great coffee. Difficult to get to w/ all the patios set up in front.
Cupcakes were okay. Maybe I had higher expectations. It was a bit pricy for what it was - regular cupcake with a thick layer of icing.
Easily the best cupcakes I've found in Ottawa. Great ingredients and the icing is amazing.
Had the almond raspberry. Actual "cake" part of the cupcake is very dense, would be much better if it was lighter. Frosting was also thick. Could not distinguish raspberry, but it tasted nice. Loved the almonds on top. Suprised to see almonds in the filling as well.
My boyfriend ordered a cake for my birthday and when he went to pick it up, they had completely forgotten to make it. No cake. Instead of giving us a refund, they sent him home with cupcakes.
You are better off buying store bought. These don’t taste like anything which is incredibly underwhelming considering how expensive they are
Very disappointed, picked up a fresh selection for a birthday, cakes were dry and had no flavour.
My friends got me my bachelorette cake from this bakery and I must say I was very impressed! It was my first time hearing about this bakery. Highly recommend this place
Our favourite for office birthdays - everyone gets something they like, and their rotating daily specials keep it interesting. Fresh and delicious cupcakes, with a friendly and accommodating staff. (Byward Market location).
Delicious, moist cupcakes in unique flavours.
payed 20 for delivery but when it arrived all the cupcakes were messed up and didnt look presentable anymore. :(
We’ve tried numerous items on their menu and it’s all delicious. Our favorite is the chocolate chocolate cupcakes. They also have really nice DIY kits that make a really good activity for kids on a weekend. We’ve tried the cookie and the cupcake DIY kits and they come with everything needed and it’s lots of fun for kids( and adults!)
Here's a novel idea. Go on Pinterest and search for cupcakes. There are a million ways to decorate a cupcake and definitely smashing on frosting like a flat mushroom isn't the best way. Also, it's $1 for the box to put your said mushroom pastry in a cardboard container. Don't want to pay for a container? You will be given a paper bag used for donuts. I guess it's a better alternative for hiding the hideous looking cupcake.
I was returning to this place exactly after 2 years as I was visiting the city. I am happy I was able to locate them . The cupcake was very fresh and delicious . Wish my calorie situation allowed me to indulge a bit more . Next time for more and hopefully earlier in the day to see all the flavours
Amazing cake!!! A must in ottawa!
Ordered 2 dozens through Ubereats. Delicious desserts!
These cupcakes are way too sweet, so sweet in fact that you can't distinguish each flavor of cupcake. All you can taste is the sugar. Also they're dry.
The cupcakes are tasty, but the prices are extremely high! Even getting a small drink costs an arm and a leg. They should try reducing prices to get more clients. Don't recommend at all. Absolute Rip off.
Yummy cupcakes with a good amount of options available depending on the day and time you go. Pricing is on the higher side, but I'm not necessarily surprised being the location is in the Byward Market. l wouldn't say they're the best I've had, but they will hit the spot if you're craving sweets.
The almond raspberry cupcake was okay for the taste but the fact that the charged me an extra dollar for a small box was ridiculous. At 4$ the tiny cupcake, I shouldn't have to pay for a box.
Poor and condescending customer service - expect better!
Love this place. A bit indulgent with the price but so worth it. They sometimes have 1-day old cupcakes for a lot cheaper. Key lime and Apple Dulce De Leche are my favs!
Friendly staff. Fresh well prepared and delicious cupcakes. Huge variety ! Best cupcakes in Ottawa
Cupcakes are pretty good. But the price is ridiculous. I got a dozen for 42$....really? That's pretty crazy. I would have expected 2$ per cup cake.
Fantastic Cupcakes!!!!!!
Nice staff. Clean location. They need to post their prices. Do not bother getting their gluten free desserts. They do not have a good taste at all and their texture is awful. Overpriced for what you get.
Best cupcake shop in Ottawa!!
The best cupcakes me and my girlfriend ever had!!
Caramel mocha latte tasted heavenly alongside the buttered popcorn cupcake.
Our go-to desert choice. My favourite is the red-velvet
Amazing box sets. Pretty pricey. Most likely will never go again because of the prices. Cupcakes are great but for 9 it cost a little over 60.
Super yummy!
If you like cupcakes, you have to come here. I am certainly not an obsessive cupcake fan - but this place has really reignited my love for cupcakes ! The icing to cake ratio is perfect and the flavours are always perfectly balanced. They make the perfect red velvet and every other flavour I’ve tried has been incredible. This weekend - also loving the key lime, strawberry vanilla, and berry. Definitely a must try if you love desserts and you’re in Ottawa! ????
Great staff! Good location. Cupcakes look appetizing but were ultimately a major disappointment. At $4 per cupcake I was hoping for a "OMG they're worth it". Nope! Really disappointed. There are other cupcake shops in Ottawa charging half the price with cupcakes much more tasty then the ones offered at The Cupcake Lounge. Will not be back. 2 Stars.
In the past I would have given a 5/5, it was simply delicious and wonderful new flavours. I got a box this weekend and they were ok. Cakes were a little dry, a little old and the flavours were simple. I hope with the end of the pandemic they return with a full force! I’ll wait a while but will come back again!
Not impressed. You pay for the icing only, and frankly, too much.
Super friendly and really delicious.
Good variety of cupcakes
They have a wide variety of cupcakes in creative flavours! But they are fairly pricy considering the size of the cupcake. I tried their Earl Grey cupcake and the frosting was too rich and sugary and the cake itself was very dense.
Definitely sub-par for the price. A specialty cupcake shop should have amazing taste and quality seeing as how they sell strictly cupcakes. Unfortunately I've been fooled again by trendy little shops offering dry and tasteless goods, following suit with the rest of the junk in byward market. Way over priced and will never buy another cupcake for an occasion. Your better off buying a box and making better tasting cakes at home. We won't get fooled again, no no.
The best place to find a cupcake for any event. And they taste great too.
(Translated) Rather a muffin with a cream too sweet (Original) Plutôt un muffin avec une crème trop sucrée
(Translated) Cupcakes very creamy !!! (Original) Des cupcakes bien crémeux !!!
Staff are so friendly and I love coming here!
These cupcakes are so delicious! I always order whenever I am in Ottawa!
Great cupcakes with special flavours. It's small but cosy. Everything is superb except the service. But maybe it was a bad day????
I have ordered a variety of baked goods to try, especially the cakes as they have the least reviews. The cupcakes I ordered were: chocolate chocolate ( Very tasty chocolate cake and sweet buttercream to compliment. The cake isn’t too sweet so it works), maple cinnamon (My favourite - tasty cake base which was slightly dry and a nice buttercream), vanilla vanilla (Vanilla cake base which was also a bit dry but had a nice vanilla flavour.) To be honest the cupcakes are nice but they really could be much more moist. I won’t order these again. I ordered a red velvet cake which was tasty and moist to me but some people wished the icing tasted more of cream cheese. I ordered the mouse passion fruit cake which looked wonderful. The vanilla cake inside was nice like the cupcakes but the passion fruit was a bit bitter and didn’t seem to blend in well. Sadly the cake also collapses completely when left at room temperature because of the filling. This cake was not too much of a hit for everyone. For my birthday I ordered the salted caramel cake. This was so so tasty! The toffee syrup made the butterscotch cake so moist! The butterscotch cake is so lovely too I couldn’t stop eating it. The only ask was that there was too much icing. The icing is about half as thick as each cake layer so it was overwhelming a bit. But honestly with a little less icing, more cake and everything else the same - this cake is worth the buy for those who love vanilla but want something with a twist for once. The caramel flavours were not overwhelming. Honestly thank you for this one.
I think I can sum up the cupcakes with meh. The cupcakes looked nice enough, but the cupcake itself was dry and somewhat dense and the icing was a bit too thick for my liking. The flavours were good though.
Very good customer service and cupcakes but very small sitting area.
Thank you so much for sending us your beautiful, delicious cookies and cupcakes on Easter Sunday to the Brewer Assessment center. They were so very much appreciated by all the people working . Nancy Unwin R.N.
The deserts are delicious & tasty. Excellent service & nice staff.
These are easily the best cupcakes in Ottawa. Two great locations, always friendly and helpful staff. I have never been disappointed with any of the many great flavours!