We had our car towed there because we were in an accident. We left by rental vehicle to our destination to come back at the end of the weekend to pick up the car and it was supposed to be repaired and ready for us to drive back home. When we came to pick it up nothing was done to it and they didnt even order the parts yet! The parts took over a week for them once they finally ordered it. So we had to carry on with our trip back home to NB with a rental vehicle which cost over $1500. When trying to pay for my work done from NB they would not accept credit card, bank transfers or cheques. We went and got a money order. John the owner didnt even know what that was! Then he was a real piece of work Rude, Yelling and Verbally Assaulting because we sent in a money order...I guess he wanted a certified cheque and didn't know what a money order looked like, Both are guaranteed funds. So after all his psychological mentally unstable attitude we find out that he wont release the car to the towing company even after the parts and service manager spoke to us and got our approval to release it. He is then telling us that we need to fax him authority to release it, that emails aren't accepted and hand written note scanned and sent to him is not accepted and that it HAS to be Faxed. As soon as he got on the phone he yells, telling me that my car has been a problem. This guy has NO customer service skills and when asked if he speaks to all his customers like this he admits and says YES, I DO! The rudest, mentally unstable man I have ever spoken too! If they had done the repair when we dropped it off as they said they were going to and completed the work on time we would not have had to spend $1500 on a rental $800 on towing to Kenora for auto shipping and $2000 to have it shipped back to us. Totaling $4300.00 expense to us because their work was NOT DONE! Instead we would have just driven our vehicle home fixed. All it needed was a wheel bearing!!!! Unbelievable!!!