Here you will see the opinions of real people like you who purchased the services and products of Fratelli Bakery (Bakery) in the territory close to British Columbia (Canada).
Currently the business receives a rating of 4.4 stars over 5 and that score is based on 127 reviews.
As you can see it reaches an feddbacks average is very high, and it's founded on a high number of opinions, so we may think that the rating is very reliable. If there are many people who bothered to value when they are satisfied with the service, is that it works.
As you know, we do not usually bother to place scores when these are positive and we usually do it only if we've had a problem or issue...
This Bakery corresponds to the category of Bakery.
Delicious pastries and friendly staff. Their bread selection is great and their cookies are to very tasty. They are not too sweet and very reasonably priced.
Everything is delicious always excited to pop in on Saturday for threats
Oh the joys of getting fresh biscotti without dragging myself to Commercial Drive! I'm so happy about this new location in New West!
Simply amazing baked goods!
Love the cakes here. Very reasonably priced.
Tried six assorted cupcakes and was pleasantly surprised. Will go again.
Amazing selection of desserts. Yummy!
Love the pasties and cinnamon buns :) We come here every week
Was in here for the first time and i was not disappointed, everything looked amazing! and it tasted delicious. Will be back for sure!
They packed the wrong cookies for me but didn’t matter, still delicious. Really love their tiramisu tart
This is a lovely bakery right on the main street of Sapperton. Only complaint is the hours are too short.
The best bakery in town with almost too many options to choose from. I'll certainly be visiting again! ????????
Leave the gun. Take the cannolis. Seriously, take the cannolis.
My goto place for st. Honore cake.
I visit a couple of times a month and highly recommend the ham and cheese croissants... And pretty much everything else I have tried!
It was super small so very cramped...quite pricey but smelled delicious and the store was clean.
Nice bakery
Love their Croissants on a Saturday morning.
So many options. All tasty, maybe a bit expensive but good quality. Frozen pizza dough is a great deal!
If I could rate this with 10☆'s I would!!!! This place is outta this world amazing..... delicious doesn't even come close to explaining how goood EVERYTHING IS!!!!! MUST GO HERE!!!!
Maybe it was an off day. The pastries were not fresh and were overly sweet. They did look fabulous and the service was good but everything was just "meh". Won't be returning but might buy if I'm in the neighbourhood and walking by.
Love the pastries here. Fresh. Always a go to when I'm at RCH and need something to treat my residents.
Awesome bakery treats, staff are really friendly and really nice. Great coffee too.
Oh man!!! So delish, we got a variety of treats. Something for everyone. Great service as well. Will be back for sure!!!
Great selection of amazing local pastries, and all made fresh! From cannoli, to breads, to squares, holiday cookies, muffins, nanaimo bars, it's all delicious and made in-house. OMG the cakes, I haven't even mentioned the cakes, which are also as beautiful to look at as they are to taste. An amazing local gem, can't recommend it highly enough.
You should stop by in the mornings if you can and grab a huge (day-old) loaf for $2. They taste fresh if you bake it for a few minutes in the toaster oven. Their cannolis and croissants are also delicious.
Tasty cake
This is the best bakery! Wonderful fresh bread and an incredible selection of pastries and cakes. Soooo Goooooood!!!
This place is awesome. Incredible and friendly service, delicious treats. Pretty much everything is fabulous but don't overlook their fresh bread, berry pies or orange cream cannolis!
It's a stellar bakery with friendly staff
Bianca and her team is great and friendly.. the cannolis are the ones to die for!
The St Honore cake is amazing here
Fratelli's has incredible baked goods. The staff are very friendly. The area outside is a great place to sit and eat the good stuff you bought from them. Some of my favorites are the St. Honore (It's basically a cake covered in cream puffs), love the breads (especially the ones with olives in them), they have a great variety of croissants, and they also sell frozen pizza dough (which is great for make your own pizza night). Basically, I love this place and I couldn't imagine the neighborhood without them.
Great place for a quick sweet treat. A couple of things to know: 1. Bring cash if you are in for a very only a few pieces as there's a minimum charge for debit (5$) and credit (15$). 2. There is no indoor seating. Also, if you happen to be from Venezuela, the canolli with custard filling tastes like home (we know it there as enrollados). Dropping a star as the place would be much better if I could sit inside to have a coffee with my cannoli.
pricey for what they offer
Fratelli's has the BEST cakes, pastries and cookies. Love their Copenhagens which they seem to ration out, haha!
Always tasty pastries.
You pay $$$ for the Best~
Does price affect taste? Not in this case... expensive and not tasty, unfortunately...
$80 Tiramisu turns out to be a pile of melted cream.
You have to know, I love this place. It does not get better than Fratelli!!
Fratelli came thru with a beautiful, delicious and authentic cake for a very special occasion on what I thought was a bit short notice with the holidays so close. I'm really impressed with everything - from the service when I ordered to freshness, quality and presentation. The birthday lady was thrilled with the cake as were all of her guests - the cake we chose also served more we than expected the size was very generous. I would definitely recommend and will be back.
Friendly staff, ways great cannolis.
I have not been disappointed thus far. Ordered a cake for my bday last year and again this year for my father's 50th bday. Both times they were amazing. I'm partial to the mousse cakes and they are always light a fluffy. They are not overly sweet which I appreciate. Everyone in the family loved it.
Best italian bakery
Cream puff tree! So fun! Lava cake, cheesecake amd more. Don’t heat pastry in microwave…
Ordered our wedding cake through the New Westminster location and the manager was really helpful and made the process very simple. The cake came out better than expected and tasted fantastic. Well worth it! Highly recommended
Always so fresh
We were looking for tea and treats, and this bakery definitely has treats! First thing we noticed was a ring on the outside wall... a place for tieing up your dog! Upon entering, we noticed the fragrances of a good bakery. There are artisan bread loaves on the wall, and quite a lot of window cabinets full of baked goods. We each chose two items, even though they are large; they all look so good! I tried a date bar, and a salted caramel bar. No disappointment there! My friends had Nanaimo bar, and an Ecceles thing (of course!), a cream filled Canolli, and last but not least a Raspberry Almond Twist. (excuse my spelling) The beverages are okay, but the baked goods are Exceptional! Glad we found you, Fratelli!
I love this place. Authentic and delicious. So worth it.
Other than small canollis, there's nothing authentically Italian about this place. Decent pastries, but nothing you can't get at any other bakery.
Great bakery, try the red velvet cake! A little pricey.
Love love love this bakery!!! Sam is the best!!!!
awesome
Just took a box of pastries, looks and taste delicious. Not expensive for good quality sweets
I got a $50 cake, but it tasted like a $20 grocery store cake. Pretty disappointing
Lovely baked goods so go with my coffee while hanging out at Granville Island
over rated nothing special. I was looking for a strawberry shortcake for my wedding and decided to give this place a try. The cream was not fresh, super dense and the cake itself was dry. And I even asked them what what was the recommended item to get here and they mentioned the cannoli and honestly nothing great...same cream used for the cakes, the pastry was good but nothing special for 2 cannoli and a slice of cake it came up to be $20! Pricey for what you get
Would probably give it 3.5 stars if I could. We've tried lots of the tiny pastries and some have definitely been too dense, too dry, or too sweet - and occasionally all of the above. That said, there are treats here that we do often go back for when the mood strikes - and always on a Saturday due to their super early closing times on weekdays. The palmiers, mini fruit tarts, cannolis, chocolate eclairs, and some of the breakfast pastries (like the cherry Danish and the chocolate croissant) are our favorite things here. Might try their famous St. Honoree cake some day just to see what all the fuss is about. Overall, I find the prices to be a bit steep for the portions (and occasional lack of quality control) but it's probably good to not be eating a tonne of dessert all at once anyway, so it's still worth dropping in for the occasional treat fix.
Amazing pastry selection and lovely staff!
best cakes
Loved everything I have ever gotten from here! would totally come here again. great customer service.
Went there to buy one thing. Came out with many. So yummy everything! Funky store and great staff. Did I mention yummy
Delicious pastries, huge fan of the almond and pecan bars and also the biscotti's !!!!
I had previously said: "One of the best bakeries in the lower mainland, not just New West." ...now, while I still think they are a 4 star shop and produce some very good items, I've run into more quality control issues and so I'm not so sure they can be called the best anymore. For eclairs and goods like that, there aren't any other places I can recommend that are specifically better unless you are willing to travel long distances. For that reason it is still 4 stars, but the quality is slipping in terms of freshness overall and they should keep an eye on that.
One of my favorite cake place!
Best cannoli in Vancouver! All pastries are succulent and well executed. Very nice sour dough and other breads. Consistently great bakery all around!
Amazing desserts
Wonderful cakes and cookies. Super helpful when i called to hold a cake. Will go back!
Fresh.Italian Bakery
Love Fratelli's customer service & delicious goods! The only thing that could make me love them more is if they were open Sundays (I'm always craving breads Sunday morning ????).
They have fantastic pastries and cakes. I have not been disappointed. Crowd control could be a bit better though.
Causes triggers if you are on a diet. Walked out +5lbs. It's that good!
A co-worker heard about the store for a work place birthday event. After viewing the web page, ordered Hazelnut Torte over the phone and picked up next morning. Everyone liked it. It was not too sweet and full of hazelnut flavour. Only thing is that you have to call to find out price as no price in website.
Birthday cakes are awesome!
Delicious and lots to choose from!
Fantastic pastries and deserts,breads and other treats
Great selection of pastries. Bought a small St Honore cake for my mom's birthday. Perfect size
Very tasty and fresh pastry, especially small cheesecakes!
I love the Copenhagen danishes. Let's be honest. I love everything about this bakery. So good!
Hurry before they sell out! Remember to wear a mask! :) yummies
Superb quality!
Luv this Bakery. Fresh and wide variety. Friendly staff
Insanely delicious
Got a variety of things from cannoli to rye bread and they were all delicious. Lots of options.
(Translated) Very good cakes, pastry, and coffee! Real Italian! Thanks a lot! (Original) Very good cakes, pastry, and coffee! Italiano Vero! Molto Grazie!
Great selection...friendly staff!
The staff here are always friendly and there's always a great selection in stock ready to go.
Amazing bakery
I just can't say enough good things about Fratelli, I've been into both locations but since they opened in NW that's where I've been more frequently. On my recent visit to stock up for Christmas I wanted Chocolate dipped shortbread. They were out... and it was Saturday morning... and there was a line of 6 people ordering. Instead of saying, "no we don't have any" they said "can you give me 15 minutes and we'll make you some!" That's the kind of extra service you can expect from the staff at Fratelli Bakery. Thank you Bianca!
They have the best frozen pizza dough!
Great bakey proďucts. I also bouhht some bread that was a great addition to the soup we made.
Service is always great, lovely and warm. Baked goods and cakes are amazing!
Really good date squares
Really good place, with some good pastry! The price is a little high for the little pastry, but they are well made!
Authentic Italian bakery with so many delicious pastries, cakes, cookies and breads.At Easter they make the best Hot Cross buns I have ever had.
I bought a tuxedo cake and was really looking forward to trying it. We had the cake that same day in the evening. The cake looked great but tasted horrible. The cake was dry and stale and completely over cooked. The bovarian cream taste like instant pudding. Spent quite a lot of money on this cake and no one wants to eat more than a few bites. Unfortunately most of it will be going into the compost bin :(
Love the fresh bread. Great coffee too.
Best bakery in the sapperton area by far!! Just plainly delicious!!
Poor quality, poor service. Bought an expensive Tosca cake for a friends family celebration. The cake was dry, not fresh. Both kids (20 and 16) were the firs to try and the first to say it was awful. Embarrassing, awkward. I called to complain the next day and no apology, zero customer service, told the owner would call me back. Instead, same person called me back and told me to bring in the cake. What?!? I left it at my friends house, well you can’t have a refund without it. Not that we don’t believe you but.... I asked for the owner to call me back. Same story, no apology, bring in the cake. Geez...I drive back to langley, sheepishly collect cake that was about to be binned and drive to new west to return. Again...barely any recognition that the seller should be responsible for an old, crummy cake. She then revealed that the cakes are frozen!!!! And brought out as needed. No wonder they are dried out. This directly contradictsthe owner saying they are made fresh. Sigh
Delicious cake for my birthday, yum!
incredible Italian bakery. proper cannoli. all kinds of delicious baked goods. i just wish they were open on Sunday!
got a big ! bon-bon cake for my mom's 71 birthday celebration...we all thought this is way too sweet....way too much sugar and chalky texture...sorry to say this, but now is my mothers 72 birthday and i gonna just order a simple mocha cake from a different small bakery in town...i specified less sugar....and its gonna be less expensive too, if your a munja-cake you will be satisfied, but traditional italian family would be expecting top quality for these prices...unfortunately when any business is simply "too busy"......they just do not have the time to care and attention to deliver superlative quality
Went there for the first time today. So glad I got to finally try their desserts. They are so good- I will be back for sure!
Fantastic Italian baked goods. Ready made breads, cakes and assorted desserts all reasonably priced. I definitely recommend the tiramisu and St Honore cakes.
"Leave the gun, take the cannolis."
Amazing quality! The price is a bit expensive but the quality is top notch!
I ordered a 12" cake based on the positive reviews. When I ordered I explained that I would be on a tight schedule and the cake needed to be ready for pick up at 9:30 am, I then called the day before explaining once again that i would be there at opening and on a very tight schedule and for them to please have the cake ready to go. Well they were not ready, in fact they did not even have a box ready! it took them 15 minutes to box our cake, I had to tell them 5 times I was in a hurry! Then the woman was VERY rude to me. If that was not bad enough the cake was horrible; it was over baked and this huge 12" cake was made up of tiny pieces of cake so every time the bride cut into the cake the pieces would tumble out all over the table! Can you imagine paying $150 for a 12" cake that cannot even be sliced? I suspect the sheet cake was over cooked and they cut off what the could then used a tiny pieces of cake to form a 12" circle. Really? That is what you do for a "specialty" cake.
Always good !
Great taste !
I guess every item is delicious...
Bit expensive but really good sweets
Cake was good. Too expensive. Cheaped out a bit for the price.
Wonderful!!!
Wonderful place with large varieties of items which are all very nice. We ordered about 15 different varieties.
Love Fratelli's customer service & delicious goods! The only thing that could make me love them more is if they were open Sundays (I'm always craving breads Sunday morning ????).
Thank you for the most amazing birthday cake and the fantastic detail that went into its construction I don't think it could have been done better you guys are awesome
Delicious cakes and pastries :)
Not as good as the original Commercial Drive location. Bought pastries that ended up tasting day old and I don't know why. It was disappointing.
Our local Bakery. Good multi grained bread. They do a superb job of birthday and special occasion cakes
Great place fresh made bakery goods and cakes. Prices are higher side but good reason why family run business very clean quality is high. Only down size is the location but I still come out from Surrey.
The best cannoli in BC. Staff are always there to make sure you get what you need. Good place to order birthday cakes from usually just need 3-4 days notice, highly recommended!
Bread is good, pastries are nothing special, presentation of all pastries is nice.
Never again. Their croissants tasted like a day old.
I was in here today and purchased a loaf of gourmet bread among other items. When the server handed me the wrapped loaf, I felt it was rock hard. I mentioned it and she said it’s a baguette. Crispy outside and soft inside. I squeezed it and it was ROCK hard. I asked if I could change the order and she said no. Last time I pay almost $6 for day old bread! Disappointing as their goods are usually good.
Like this place
Love their delicious pasties, next time I will also try their coffee.
amazing breads love the chocolate lava cake good quality and fresh
This place is legit, if you have a sweet tooth you found the right place. Amazing selection of treats cakes and pastries.
I just love this place so very much. Any one currently on a diet may want to steer clear.
Excellent cake!
That classic Italian bakery. Every single item that comes from them is absolute perfection! You may find it expensive but I can assure you its quality that makes that happen. On the bright side they do a bakers dozen!
I enjoy this place every time I go in! All the hand made goodies all decorated, starring at you from behind the glass - begging you to take them home! Is wonderful. The staff is always - service with a smile! Thanks Fratelli for all the yummy treats!
Always enjoy coming here friendly staff and patrons are very nice and easy to talk/startup conversation with strangers.
Top shelf ????????????
Always delicious, fresh baked, and friendly staff.
Always a great experience. Very good quality and consistency.
My family and my self we love fratellis bakery we being a customer for 21 years .P.S. don't forget to ask for the mini panettone they are to die for ???? thank you Nona .????????
What a great place to get desserts and fresh buns. Just enjoy the neapolitan'sand the Rum and irish cream balls, the Nanaimo bars are my favorite. Check it out for a great treat.
Purchased a beautiful birthday cake, flavourful and real icing and Bavarian cream filling. Limited parking. Covid controls in place. Pleasant staff. I have to travel a long way and I'll do it a again.
Nice staff. Pastries tasted great.
Love this place! Pizza dough!! All my English treat except I miss the Cornish pastys!
Best cannellonis this side of the Fraser !
I've just eaten one of the best Canolli and Eclair of my life. Amazing!!!!!!
My favorite bakery in Metro Vancouver. Been going to both bakeries for over ten years.
Great staff and pastries!
Poor quality, old products.
I arrived late but they still had Cannoli s left!!
Pricey, over-rated and unfriendly staff.
A bit pricey but worth it
Good selection. It is high end and priced accordingly.
Everything was fresh
It must be good! My wife makes me drive her there from north Surrey and won't let me try the cupcakes she ordered!
It is the best bakery in New Westminster!!!!!
A must go to on the drive ! This place can be really dangerous ! Got hooked on their ham and cheese croissants ! Get them to warm them up for you ! The breakfast of champions ! Cakes , pastries , you can’t go wrong ! Be warned it’s addictive and you might gain a pound or two . I know I have ! Lol
Very yummy cakes. Reasonably priced as well. Great spot to grab a coffee and pastry in the AM as well.
We always order our Bday cakes here. It's never a failure, it's a lge size,we call it the Puff Ball Cake, filled with cream filling bit of chocolate & whipped cream. Loved by all.
We usually order from here, special for our big events like weddings, baptism, communions etc. Our family has been ordering from them for way over 25yrs. There cakes and pastries always taste and look great. Reason I am giving it 2 stars ( this is for there new Westminster location) when I ordered for a 40th birthday I called and the girl who answered told me that she couldn't take my order and to call the commercial drive location. She said it very rudely. I called the other location and placed my order. Then I called again to order a cake for my mom's 60th and called the commercial drive location and was told to call the new Westminster location. I told them what had happened last time and they told me just to give them a call. Called the New Westminster location they took my order and I asked them for some decoration. I asked them to put some daisies but to make it a bit simple (mom is not very fancy when it comes to that) I explained to the girl exactly how I wanted it and ask if I needed to send a picture. She said no need for a picture we will do it. When I picked it up the day of our event I was mortified. The cake looked awful. The daisies didn't look like daisies and it just looked like I went to Safeway and got a cake from them. I was paying extra for the decorations. The girl said the only thing she could do was not charge me for decoration but that was it. I took the cake having no choice but I wouldn't order from them again. The cake was ok, but not as good as we expected.It's too bad that their services have gone down.
Nice quality bakery in New West. They have coffee but I wish they had tables inside.
Stumbled onto this bakery & have fallen in love. Pasteries were perfection...OMG
Terrible customer service. I ordered a cake on Tuesday for my father's birthday party on the following Saturday. On Friday at 3:00, I receive a call from the bakery stating that they would be unable to make my cake, and offered me a flan instead (how does a flan substitute a birthday cake??). I wouldn't trust them with any custom cake orders; my order was only slightly customized and they weren't able to deliver, nevermind the fact that they waited until the day before to tell me...I definitely don't have time to order a custom cake from anywhere else either...
I ordered a bunch of little pastries. Was very disappointed they tasted old, soft almost soggy. Like they had been sitting out too long or have been refrigerated and brought back out too often. Considering the cost of them and $15 for a banana loaf! One would expect extraordinary flavour and freshness.
Worth the walk on a half-hour lunch break from the hospital.
Yummy Cakes, cupcakes, and cookies.
Good selection of bread and pastries. Customer service could be friendlier. The Asiago cheese bread was good. Support this small business please.
Love this place for St. Honore's cakes!! Service was friendly and quick!
The staff here is super friendly and helpful, and their treats are amazing!
Try the Sicilian Canolli! A bit overpriced, but great flakey pastries. If you are looking for a cake for a special occasion, the lemon raspberry is delicious!
Just ok.
Oh my god go here, please, do yourself a favour and just go here. I had a tiramisu mini cake (I'm so sorry for butchering the actual name of it!) It had a little coffee bean on it and I had to get two, I was gonna share with my boss but it was so good I just ate the second one. They have a really nice homey. :)
Great for cakes and pastries. The staff are excellent, (especially Sam, she's great).
Well stocked for Christmas!
Delicious local bakery.
Excellent pastries
Loved this place for the cakes but the last couple times the cakes were wet inside. The cakes are frozen and decorated when needed. One occasion they messed up the writing on the cake then scraped the icing off to correct it and made a huge mess of the cake and expected me to pay for it. No thanks. You would expect better service and quality for the premium priced cakes.
I usually go to the store on commercial drive but I was out near the other one so I went there.spent over $150.00...when I got back to my hotel and had a piece of the red velvet, the first bight instantly knew it was rather stale so was the almond square..the apple and cherry turn overs were fresh ...I was very disappointed and will stick with the commercial drive store in the future
Wonderful bakery & cafe with lots of delightful options.
The best fruitcake ever!
Nice place for a good bakery products! Such a really tasty treats and delicious pastries! Staff were really helpful and friendly too.
Very expensive and with 2 people in front of you = long wait.
I spent $100 on a Tuxedo Cake and it was extremely disappointing in everyway. The cake fell apart when I was cutting it and looked like mush when I offered it to my guests. Most guests turned down the mush cake and those that took a piece left most of it on their plate. I threw out plate after plate of unfinished cake. The cake had virtually no flavour. I order Tuxedo Cakes all the time so know that flavour can exist. Besides having no flavour, the bakery didn't even follow my customer request. I was charged extra for my requests and the bakery didn't even bother to implement them. All in all my granddaughter's first cake was not what I requested or paid for. I'll be shopping elsewhere.
Excellent bakery
It was closed so it was pretty lame
My "go to" place for beautiful cakes and pastries! May be a little more expensive than some places, but worth it for the quality. Staff is friendly and helpful, they want you to be satisfied. Downsides (New West location)-very little parking, closed Sundays and Mondays.
Best bakery ever!!!
Great little bakery. Lots of selection & good prices.
Awesome bakery! Just found it
Friendly and local spot for baked goods!