If you are in a high conflict situation, avoid her at all cost.
Firstly, Synthia uses snail mail as the only form of formal communication. Email is something she refuses to use. This dramatically slows down the process of responding and it makes it almost impossible for you to keep track of your communication with her. Anyone in a high conflict situation would know that things change on a daily basis and having the agility to respond quickly can mean everything.
Secondly, my experience with Synthia is that her advisory skill is poor compared with other family lawyers with the same experience and cost. I spent more time trying to get advice from her than actually doing the research online by myself. This certainly doesn't help when you are faced with a high conflict situation where you rely on the knowledge of your counsel.
Lastly, Synthia is certainly lacking in her interpersonal skill. You cannot expect her to be treating you like a customer. She isn't friendly, she doesn't smile, and she certainly doesn't treat you like she wants your business at all. You would not feel like she wants to be part of your team and this is hugely important when you are going through one of the biggest emotional tumors in you life.
I stopped my service with her very quickly and I am with someone who is much better now. Avoid the additional stress. A family lawyer should be there to help provide clarity over a very uncertain part of your life. You shouldn't be getting more stress from your family lawyer because that's why you pay them so much.