The home energy assessment consultant arrived to my home in a beat up sedan with no ladder. Once in the house, he asked me for a ladder to look into the attic from my main hallway. I asked him, "Is this absolutely necessary? The insulation in the attic was done by O'Reilly's last year and I have a receipt." He replied, "Yes, I have to see the thickness of the attic insulation to see that it was correctly installed." I said, "My wife and daughter have asthma. Are you sure this is absolutely necessary?" He proceeded to set up my ladder in the hallway and climbed up opening the access panel to the attic. A very large amount of cellulose blown insulation came down onto my hallway floor near two of my air returns and that's when he said, "Wow, if I knew that much insulation would come down I wouldn't have opened the hatch." I said, "Are you kidding me? You just told me you HAD TO open the hatch. Are you going to clean this mess up now?" He asked me for a vacuum. I said, "Don't you have one?" I gave him my shop vac and he quickly and briefly used the vacuum. You could see he was in a hurry to go to his next appointment. I ended up cleaning the whole ladder and wiping all the small fibers with a wet rag before my wife got back home with my daughter. Next, after performing his initial assessment and taking baseline readings we sat down to sign a large amount of paperwork that I was not made aware of earlier. Some of the forms authorized Homesol to share my assessment details with third party agencies. I did not want any of my personal information shared with any government agency, so I refused to sign those forms. He said he would let his boss know. A month later we had our new windows installed. I called Homesol back to let them know the windows were installed. That's when they told me they would not be back to complete my home energy assessment because I refused to sign some of the paperwork. They even mailed me back my cheque for the initial assessment. So now I cannot get my money back from the Green Ontario Fund in the form of rebates for the new energy efficient windows we had installed for more than $12,000. Thanks a lot Homesol! These guys are extremely unprofessional. They are very rude and crude. I would say find a reputable company that treats their customers with respect and completes the work they promise to do. Or you'll be out a lot of money as well.