Reviews of Pella Windows & Doors of Petoskey (Architect)

Jill Power-Cross

Ryan delivered my windows. He was friendly and communicated well in regards to the delivery.

Matthew Keene

Pella makes an amazing product so when we ran into an unexpected issue with our front door it was great to have Bill help us. Bill went out of his way to deliver “service after the sale” which was very much appreciated. We will always use Bill and Pella in the future and will refer as many friends as we are able.

Bruce Mayrand

The product may be good but their install process is terrible. Very disappointed with the install. Had my project scheduled for several months and when the installers finally came out, they had no interior or exterior trim for the job. Installers did not know when the trim would be available so I did not have them install the windows and door. Would not recommend Pella for the install. Would go with a lagit contractor. You will most likely pay more but at least you will have confidence the materials will be on site and installed properly. If I were giving a star rating for this process I would only give one for failing not to meet customer expectations. Also, the sales person for my project was very slow to respond to voice and email.

Ken Sellers

We have been having difficulty opening our screen door going out to the back deck. I contacted Bill Clutter from the Petoskey showroom a couple of months ago and he instructed me on how to remove the screen so that I could install new screen. Unfortunately the door still wouldn’t operate properly. This morning my wife and I decided to call back. Bill stated that it would take about 6 weeks before a technician could come and it would cost us about $150.00 for the service call. Bill then said he’d come over and check it out. 15 minutes later he was here and adjusted the door and now it works great. He didn’t charge us for the call but asked if I would write this review. I said I’d gladly write a great review as it was so worth it. Bill Clutter is a great man and I’d recommend him and Pella doors anytime...definitely a five star company and Bill is a wonderful representative for Pella. Thanks again, Bill! You’re the best!

Ann Borgen

I’ve had the pleasure of working with our Pella store a number of times over the years and happy to say that Bill Clutter has been there for me through it all. It’s refreshing to see a business able to have that type of retention and commitment. Honest upfront approach, i’ve recommended Pella to countless family and friends over the years and everyone has always been pleased with the service and product.

Doug Houlmont

Bill Cluttter is the best window guy I know.

Kent Warner

Pella is one of the highest quality window and door companies in the world. Bill Clutter is the go to person for all things Pella his vast knowledge and skills are unparalleled in the business! First Rate! I highly recommend Pella and Bill Clutter!

Murray Percival

Mr. Clutter did an awesome job for my wife and I. Easy to work with, very responsive and professional. It was a great experience all the way around. Thanks Bill

Allison White

From the initial contact by our sales representative, Jake Smith, to the completion of installation, Pella’s customer service was terrific. The installers were professional, pleasant, careful, competent and worked well as a team. The 10 new windows look great and have made a big difference in the warmth and quiet of our older home. The new backdoor was also carefully installed - on a day of non-stop cold rain. From afar, Emma monitored the progress to ensure our satisfaction. We are well-pleased and would recommend Petoskey Pella without reservation.

Danielle Boyd

We have ordered Pella windows on multiple occasions. Bill is a great point of contact and always ready to help. If you are looking for windows give Bill a call.

Micah Kleinert

Bill Clutter does an outstanding job, very prompt in returning phone calls and has always been very knowledgeable and professional. I highly recommend his services for all your windows and doors neeeds.

Erin Clutter

Bill is very knowledgeable & professional. He personally came to my home to measure a couple of windows we wanted to replace. He also was very helpful with helping us get a brand new 12' glass slider that replaced one that was 20 years old. Will be using Pella for all future windows & doors.

Jason Kelley

Bill Clutter is fantastic. His knowledge of his products is in touched. Thank you Bill for all your help.

Shane David

Pella windows and doors are great products. More importantly, our salesman (Bill) is top notch! Bill has repeatedly gone above, and beyond to help me with our projects, and stands behind pella windows. He's quick to send techs to repair and/or replace windows anytime we've had even a small issue. When my own home needed a door, I called Bill!

Tess Seelye

After speaking with several companies in the area, I am very happy with my decision to choose Pella of Petoskey to replace all 11 windows in my home. Working with Jake Smith was great. He made the entire process easy and stress free. He was prompt, professional, and very knowledgeable about the products and the entire process as a whole. He was able to address the many concerns I had about which product was right for me, the installation process, and warranty. I am most impressed with the fact that he was not pushy in the least like most of the other sales representatives I met with. He laid out my options, provided me with a quote, answered my questions, and left me to think it over without asking me to sign a contact that day or any pressure at all.

Ron Braniecki

Bills Clutter of Pella Windows & Doors in Petoskey, Michigan was very helpful and efficient when ordering new sashes, screens and hardware for repurposing Pella Windows given to us by family who had hail damage...we loved the idea of salvaging what we could of a quality constructed product like Pella....Bill understood our concerns for structural integrity and made us feel confident that our repurposing would be worthwhile...he was right, we love the end result!!!! The Best Windows we ever had in any home we have owned and we gave them a new home! Over 12 windows in all! We had to also order new screens, all quality and fit like a glove....I care for those screens very well each season because I know they will last my lifetime. Great product and great customer service! Thanks Bill for all your expertise and kindness Gerri & Ron Braniecki Indian River, Michigan

S Lark

Had a great experience working with Pella to configure a kitchen replacement window. The installer was great to work with. We are very happy with the results and will work with Pella again.

Trevor Rogers

Bill was super kind and courteous, he went out of his way several times for me, even ran out to the jobsite AND looked up information on the previous Pella order I had placed with him 10+ years ago to match it up perfectly! Outstanding quality and service!

Mike Nuorala

I have never worked with a better salesperson. Attentive and helpful!

burr sibbald

Needed a window on back of home. Called Pella instead of the big box stores. That evening a salesman (Bill Clutter) calls and asked if he could stop by on why home to measure. He did the required measurements quickly, called my handyman to verify and put in order that night. Very professional, well dressed and knowledgeable. Window was delivered 2 weeks later to my house!! Will call Bill next time I need window/doors.

Shellie Johnson

Second project five stars from start to finish!

Sharon Smith

Technician came to my place of employment promptly and repaired a window. Pella stands behind their product.

Mark Ashley

Bill Clutter is the best, great customer service!

Don Vilnus

We haven't had our windows installed yet, so that will be "part 2", but our experience with the Pella Petoskey office has been noteworthy. Jake Smith was our salesperson. Jake is very personable, but more importantly, extremely knowledgeable . He had all the answers for our questions and went beyond that by explaining the entire process including the installation. His knowledge of the product, the warranty and installation made us comfortable signing a contract. Don Vilnius

RB BM

Bill Clutter was extremely helpful and knowledgeable. I sent him a picture of a custom door unit that I found to replace our sliding glass door, and he is able to make it happen. He is also able to arrange for a local contractor to do the installation, which is a huge bonus. Wish I would’ve used Pella windows years ago!

matt frentz

Bill Clutter helped us with windows and doors. He was great! Very professional and did what he said.

Janet Adkins

Worked with Bill Clutter to select a front entry system - double doors, side lites and a transom. He was knowledgeable about the Pella products and the style we are trying to achieve. His ability to show us various options and configurations made all the difference to us. Highly recommend using Bill for your door and window needs.

Paul Ciccoretti

Pella of Petoskey is highly regarded by my customers for the 19 yrs. that I've been servicing northern Michigan. I can recall more than a few clients that are proud they chose them over their competitors. Bill Clutter has always been very quick to respond to me as well. I'm not very valuable to them directly, yet Bill takes me seriously. I consider that to be a very high compliment and recommend Pella Window & Door every chance I get. Thank you Bill & Pella Petoskey!

Dave Foisie

I have worked with Bill Clutter for over 5 yrs, he does an outstanding job & is a pleasure to work with..Looking forward to our next project together

Nancy Dennis

Doing a full renovation of a beloved family home and am so pleased with the Pella Windows we chose. Special thanks to Bill Clutter for expert advice and great customer service.

John Dunn

We take a long time to make major decisions such as window replacement. We took bids fro five different companies. Pella Window was the best combination of quality and price. Jake Smith our Sales Consultant was informed and informative. Jake was very helpful throughout the entire process. In Phase One we had one double window installed in our northwest lower Michigan home. Everyone at Pella did such a good job we decided to go on to Phase Two and ordered all the other Pella Windows to complete our window replacement project.

Jeremy S

Working with Bill Clutter and his team was a pleasure. I highly recommend!

Jacob Champion

We had Jake Schneider out to our house for a quote. He was helpful, knowledgeable, and professional.

Richard William Yelton

We worked with Bill Clutter to replace 50 year old patio doors and windows on our Burt Lake cottage last summer. Windows are high quality and over this winter have reduced heating costs. The comfort level standing near the windows is much improved with reduced heat in the summer sun and reduced chill in winter. Bill was very responsive and helpful during the project.

Susie & Mike Nuorala

Bill did such a great job for us!! The windows are so beautiful! Thanks Bill!!

Bruce Beaudoin

Bill Clutter has done an outstanding job of showing me the full Pella line. He is a good communicator and provides prompt quotes

Homer Williams

Bill is super knowledgeable, making sure my clients get exactly what they are looking for. Very responsive with questions and quotes. A true asset to have here in Northern Michigan.

Thomas Mann

Had an issue with one my windows that I purchased years ago. Bill Clutter from Pella of Petoskey came out that day and we resolved this issue quickly. Would gladly work with them again. Knowledgeable and helpful. Highly recommend.

Joshua Walker

The sales representative from Pella, Jacob Smith, came out to my home to take measurements and create a quote. He was very flexible and professional. He was also very knowledgeable and helpful in helping my wife and I decide what windows would best suite our home.

Hope Brandt

Bill Clutter helped us with our project!! He did an amazing job! I would highly recommend him!

Jonathan Tarrant

Jake Schneider did a great job! Very professional and very knowledgeable. He created a great experience for us.

Andy Hayes

Bill Clutter made it very easy. He took our measurements and walked us through the process to make sure that we got the perfect windows for the replacement job we are doing. He was very easy to work with and we will certainly be using Bill Clutter in Pella windows in the future

Jordan Wilkerson

I had a great experience with Pella. I would highly recommend. The whole process was very professionally done.

Dirk Heckman

Bill C was very professional, prompt, and punctual yet patient and direct. I wish he sold more than doors and windows.

Doug Glaza

Bill Clutter was our Pella salesman. Our experience was that he was very professional and prompt with the explanation of the various Pella windows that would serve our needs as well as measuring of the replacement windows we ordered. Windows came on time, fit perfectly. We are very pleased with the service and expertise that Bill provided. We have since recommended him to friends and acquaintances.

maria Lopez

We used Pella to replace our windows. We were originally quoted a project completion time of 2 weeks. This project took 3 months with very little communication from the company. When the project was completed, the garbage from the installation was left in my garage, and throughout my home. This is not the worst of it. The installation caused damages to the siding of my home, and I have yet to have someone contact me to repair these damages that were caused by this company. The siding on my house is detached from the home around the windows in multiple locations, and there are now holes in the siding. The trim inside of the home around the windows was not done properly as there are a few spots that the trim was cut too short and it does not line up to the window. The work was very unprofessional and the customer service is truly unacceptable. I have emailed, called, messaged via social media and have not had the damages repaired that were caused by this company.

Josh Howard

Bill Clutter is super knowledgeable about the products and does an amazing job walking you through all the different options! Would highly recommend Pella.

Nichole Krupa

I've been working on a remodel project and wanted a quote for Pella windows that would replace the existing ones. Jake Smith came out to the project, took measurements, and gave me a quote. Since then, he has been very easy to reach when I have questions about the product (Pella windows) and is quick to respond. I highly recommend!

Brettyn Swiss

I have been doing business with Pella since 1997 and have always been treated fairly and with an attitude of them doing all they could to make my customers happy. Bill Clutter and the rest of their staff are very knowledgeable and go out of their way to take care of us. Brett Swiss- Brett Swiss Builders, LLC

Steve Steffes

Bill Clutter with Pella windows has always been responsive and easy to work with...as a builder and having done several projects with Bill I would definitely recommend him.

Bob Pendergast

Bill Clutter is worth a 10 1/2 star out of five he is cosmic; Professional; friendly; brave; everything the best salesman I’ve ever spoken to in my entire 77 your life

Michelle Brandt

Bill Clutter is SUPER knowledgeable and made this such a simple experience. I would recommend him to anyone!! He is easy to work with and truly listen to what you say!!

Mary Goetz

Bill Clutter is very knowledgeable and professional. He assisted us in an 8 foot door wall replacement which went exactly as planned.

Michele Knight

We are looking forward to our new Pella windows! Our Rep, Bill, was very helpful explaining what we didn't understand. He took the time to make sure we had all questions answered. Bill made this experience easy for us. We appreciate you Bill! Thanks again!

Debbie Hurth

Great product and friendly and knowledgeable service!

Diane Meyer

I am amazed and VERY appreciative of the prompt service provided by Bill Clutter of Pella by Horne! I called with a problem—we tried to FaceTime and fix it but it didn’t work so within a half hour Bill was Here and the situation solved! Thanks so much! I would recommend you to anyone wanting new doors or windows!

Linda Richter-Clutter

Bill Clutter is simply the best in customer service and product knowledge. Pella triple-pane windows with a prairie muntin patten and pleated shades inside was the perfect choice for our home!