I found Ohagan Trees on Facebook marketplace. After numerous conversations via messenger we placed an order for more than $3000. In trees, planting and delivery.
At first Brian was very up on his replies, at time slow but always took a minute to say he would get back to us in a “given time frame”
Our order was delivered and planted, we had left Brian free reign of the property. Explained where we wanted certain trees planted. He left without checking in with us, no pictures followed his departure, as promised, until I asked for them.
Once home we noticed that no stakes nor protection from critters were placed on the trees, we had not ordered this, to be honest we thought it was included with the planting service. These trees ranged from $125 to $600 each!
I contacted Brian right away, he did set up an appointment to return and stake the trees, he waived his initial estimate for this, gratefully. We had asked that one of the pear trees be moved as it was planted within two feet of a mature apple tree. He sent me a text after he left our property, telling me that he put the stakes in BUT that he did not and would not move the pear tree as (he claims) we told him we would be removing the mature apple tree.
NOW regardless if this was said or not (not) I am very surprised that he did not take the initiative to move the tree and keep his customer happy.
IMMEDIATELY after reading his text I called, he did not answer my call. I sent a text asking him to call either of us. I was trying to reach him before he left the property TO NO AVAIL
Since then (4days) we are trying to reach him endlessly, Facebook, Text Messaging, Phone Calls. He does not pick up, he does not reply, he does not call us back.
This is NO WAY to keep your clients happy. We had already given his number to a couple of neighbors, we’ve since told them to wait. We had plans to purchase more trees in the fall, that won’t be happening.
Lastly, Ohagan Trees does not offer any guarantee on there trees, I would understand if we were just buying the trees but we paid for planting, this should warrant some sort of guarantee.
All of this could be avoided, I take no pleasure in leaving a negative review. I am leaving 1 star because the trees themselves are nice.
THE CUSTOMER RELATIONSHIP HAS TURNED HORRIBLE!