Reviews of Tom Harris TELUS & Koodo Store (Architect)

1599 Cliffe Ave #15, Courtenay, BC V9N 2K6, Canada

Average Rating:

DESCRIPTION

We offer you the opinions of real people who use the products and services of Tom Harris TELUS & Koodo Store (Architect) in the territory close to Courtenay (Canada).

Right now this business has a score of 4.7 stars out of 5 and that rating has been calculated on 127 reviews.

As you can see its rating is practically the best one, and it's based on a very high number of feddbacks, so we can say that the assessment is very accurate. If many people have bothered to rate when they are satisfied, it works.

As you know, we do not usually stop to write tatings when these are positive and we usually do it only if we have had a problem or incidence...

This Architect corresponds to the category of Cell phone store.

Where is Tom Harris TELUS & Koodo Store?

REVIEWS OF Tom Harris TELUS & Koodo Store IN Courtenay

Erin Robertson

I walked in, out of the blue and Tammy took wonderful care of all my needs, fast, efficient and friendly, I would definitely recommend tom Harris telus outlet!

Wade Wick

I went into this location in September to inquire about a problem I was having with my phone. This is a known problem with Samsung Galaxy S4's, and I was initially told with very little help to rectify the issue to just buy a new phone. I left with absolutely no help from them at all. I went back in a few days later with the same issue happening, and was told that since my contract had expired and I had no warranty that there was nothing to be done. I inquired about the Samsung Protect that I was paying for, and why I was paying it if there was no solution. The girl at the counter then told me that it was useless to keep paying for it, and she cancelled it right then. I just recently called Telus for a separate issue and decided to ask about the money that was being paid for a service that was useless since January till September. The gentleman on the line told me that there was no reason for that location to cancel the Samsung Protect and that I could have had my phone fixed or replaced had the plan not been cancelled. I am very disappointed with the slow service and lack knowledge of the products this store sells. I will not be using this store location for any reason in the future and I implore anyone else that plans on using this location, to save yourself the time and money and go elsewhere.

ted askin

The outlet at Cliffe and 17th in Courtenay was great. The staff member i spoke with was both courteous and knowledgeable. My issue was a little unusual in that I needed to have an older phone reconnected while my new phone receives a new front glass lens. The transition was smooth and i am very thankful for the problem solving.

Tyesha Romano

Sarita is the most helpful and amazing! Answered all my questions and set me up on an awesome plan ????????????

David Elves

The manager of this place is a real jerk! I've been there twice and will never return just because this person is so unpleasant to be near. I pity those who have to work there.

Jonah Caissie

Best service! Very quick and helpful

Claire Vardy

Sandee Chung provides up and above customer service. She is accessible and always willing to help. She remains calm and positive during interactions and provides reassurance of a satisfactory outcome. She gets 10 stars from me.

Evelyn Hirschfeld

Knowledgeable and very helpful.

Brenda Ballas

Very helpful...

Paige Robson

Awesome customer service, super friendly girls who helped give me great options with my broken phone.

Corey Zaal

A very knowledgeable group of women who went above and beyond my expectations. Took extra time and care to create a seamless sale; were friendly, not pushy and were exceptional at multitasking. Considering it's a sales environment, I felt incredibly comfortable with their knowledge and customer service experience.

Melody Nixon

Needed help activating wifi calling for weeks and these guys completely took care of me. Really appreciate the great customer service! Thanks

Tommy Cessford

He was friendly and helpful. And ended up staying late to help me get my new phone and plan going.

Caitlin Daley

Super helpful, Always great service from these ladies.

Jared Benson

Fantastic service. Reps sell what you need not what they need to sell. Above and beyond expectations.

Mike Witt

Great experience with very helpful staff

Mark King

Service was acceptable. They got a phone accessory I wanted in with no trouble.

Matt Pokrant

Just because your prego doesn't give you the right to be disrespectful.

Kathleen Your Personal Cheerleader (Coach Kathleen

Pleasant staff. 20 minute wait. Long line.

Travis Young

Amazing Staff!! Very helpful! Go see them for your phone needs!!

AMBASSADOR TRANSPORTATION

Sydney and Clint at Tom Harris Telus cellular , TV and Internet know customer service !!! I had issues with my phone and they not only answered my questions but took the time to fix and more Importantly educate me on how to deal with the issue in the future. Some people would take your money and fix it and say goodbye. These guys are so much more than that !!! A++++++++. If you want to learn more about your device, Plan or just want to feel what the best customer service feels like drop in to their place on Cliffe street in Courtenay next to Thriftys Foods !!!!

Benny D

During these strange COVID times, Clint at the Courtenay store helped me out with a new phone and went over and above to get me a new SIM as well. Great service!!

Matt Neil

As usual, courteous, and poĺite and efficient...a real pleasure to deal with !!!

Therisa L

Another smooth transaction at Tom Harris Cellular! Thank you to Melissa for setting me up so quickly with my new phone and having the patience to get me started with it. The staff at this location are always A1!

gar flow

Busy, took a while to get in but good service and friendly staff

Ginette Matthews

Amazing service. Made what I think is stressful a very easy process.

Schalk Lombard

Fantastic service, great staff, excellent plans. Service with a smile and laughter, but absolute correct. We are grateful for assistance and help. Recommended highly!

Josh Whincup

Tammy and the team at this Telus store were awesome. Not only did they take the time to welcome myself and my child into the store, they were also very clear during each step of the activation process of a new phone. If you're looking to activate a Telus phone in the Comox Valley this is where you want to go!

Troy Dunn

These guys had no idea what they were doing. The manager of the store treated us rudely and was unwilling to help. I've dealt with Tom Harris on the mainland and they weren't like this. Very disappointing.

Michael Seemann

Above and beyond Customer service and knowledge!!!! Thank-you again for everything!!! Anna @ Kia

Trevor Rotzien

Excellent service. My spouse and I came in to switch to Telus mobility, and we were very happy with the service. Staff was matter-of-fact, friendly, and very patient, as one of our phones glitched badly and delayed the migration, but she kept at it and we left properly setup as well as satisfied.

Neil Havers

After switching to Telus from Shaw in late June I was told that they would take care of the Shaw cancellation. Now it’s 3 months later and I’m stuck with a Shaw bill of over $400 because of Telus inaction with no guarantee of reimbursement. This is extremely poor service in my mind.

Crystal Enrico

Great customer service, had a problem with recieving my insurance coverage - and Clint went above and beyond to make sure I had a working phone. Thanks again :).

Danny Usher

Sandee was great and convinced me to leave Rogers and move to Telus.

RCMP lspdfr (James Jensen)

Haven't actually been in the store. But I'm giving this review because you should list that this store is a (koodo) Many people i know don't know that this place even exists and are koodo customers.

tony lindsay

Fast, efficient service. Staff was clear and helpful.

Kirsten Harris

Tammy was very professional, efficient, and friendly! All while also helping her colleagues solve problems

Betty-Anne Juba

Excellent service - all problems solved quickly. Staff very knowledgeable.

Jonathan Reggler

We’ve been dealing with these guys for 14 years. They never fail to impress us with their knowledge of the plans available to us and their professionalism in helping us with phone upgrades. Friendly, informative and helpful. What’s not to like?

Mike

Excellent customer service. The ladies went over and above my expectations.

Left Coast Kayak Fishing

Excellent service! Would use again.

Mauricio Garduño

Sidney was very kind and intuitive to my questions and suggested an excellent promotion for me.

Robyn Clarke

Jeven and Sydney were fantastic!

Laurie Joanisse

I was having trouble with my phone and the staff were excellent to deal with. They were most helpful in resolving my issues and I am very satisfied with the excellent service I got from them.

Lisa T.

So helpful. Really impressed by customer service. A+×

Stuart Swain

The agent who assisted me knew the products and was generally smart phone savvy.

Ashley Murnaghan

Sydney was friendly, helpful and professional. Best Customer Service I have received in a long time.

Kane Gutierrez

The staff was very helpful. Sandee answered all my questions. Will gladly go back.

Jeremy

Sydney was very pleasant to deal with! :)

Harley “Four20” Plamondon

I'm not a Telus customer but I went into the Tom Harris location to get an older cell phone unlocked to use on a different Network. They were very polite and took care of everything quite fast for me. Good service friendly people.

jim f

Helpful and knowledgeable but not very personable.

Dori Tasker

She was awesome! She answered all the questions I had! She Set up my phone and made the whole thing very easy and fast! Thank you!

Mary Ellen Schulz

Once they knew what I needed to have done they were very quick and helpful. My whole transaction only took a few minutes and I was on my way.

Judy Boone

Exceptional service, yet again. The atmosphere in the store is professional yet casual and easy going. You can tell the ladies enjoy their jobs. I dealt with Cassie and she is very knowledgeable and knows the products well. She ensured my new phone and contract matched my needs. I wanted a case for my new phone as I didn’t want to leave the store with it unprotected but they didn’t have the case I wanted. Cassie when online and found the case I preferred but it was going to be a couple weeks before they could get it into the store. She called another store, south of Courtenay, to inquire if they carried the product. They did but it would take a couple of days. Cassie knew I was apprehensive about leaving with my phone unprotected so she provided me with a lender case to use until mine arrived. I was thrilled as I was prepared to purchase a case I really did not want. Cassie went above and beyond what I was expecting and I left a very happy customer. I would highly recommend this business to everyone as ALL the staff are very helpful and friendly. Keep up the exceptional customer service Cassie and thanks again for making the process painless for me. :)

Penny Mills

Fantastic service above and beyond from this business, big thanks to Sydney especially.

Brenda Kmety

Excellent service great staff

KC MacDonald

A great experience with knowledgeable professionals. Quick and accurate results

Ben Carrington

The girls were great....knowledgeable and friendly.

Lowell Smitdeboom

Worst service, Manger (male) was very rude and treated my elderly mother like an idiot. She doesn't understand why her phone wont work. Maybe some compassion would be nice. Telling her to Switch to Rogers.

Annie Rousseau

I love coming here, the folks here have been super helpful to me and helped me save money with their advice. I recommend this store.

Lee and Grace Gingrich

We have been going to this store for almost ten years and the service is terrific! ????The staff are pleasant and courteous and sincerely willing to help. Sydney you were amazing this morning! Thanks for going the extra mile to help us make our phones work correctly. ????

Liz Torraville

Had a problem with my Iphone. I went in and Clint was fantastic. Took the time to update my software and show me how to get the best out of my phone. During the process he was charming and witty, making me laugh and keeping the process very friendly. The girls and him really have a grasp on what excellent customer service is about. Highly recommend this place!

Michelle Twanow

We just purchased a brand new iPhone from this location and we had excellent service from Tammy. She was extremely knowledgeable and you could tell she has been in the business for some time. She transferred all our info from my old phone to the new one and my hubby received my old phone lol and she transferred all the info from his old one to my old one. Highly recommend going to this location and ask for Tammy she is the best even tho the other staff members made us feel very comfortable during this Covid time. Thanks again!!

shirley ackland

When it was time to upgrade my IPhone where to do it was easy - I checked in with Sydney at Tom Harris Cellular in Courtenay. She found me the phone I wanted, switched my service over, added the items I needed and completed it all quickly, and competently - all the while chatting with me. Not the first time she has provided this excellent service - Sydney has completed our family’s phone upgrades, stick-handled our issues, and advised better plans and extras for every phone we’ve had for 15 years. I recently moved from the North Island to Victoria and still drove back to Courtenay to have Syd take care of my phone. TOM HARRIS CELLULAR - Sydney’s a gem and THE reason I keep coming back to your store ????????????????????????

John pryor

Melissa did an amazing job really enjoyed what could have been a daunting task Thanks for the great service

Ben Gill

Great group of people. They really work together as a team to make sure the customer is taken care of. Whatever your question, someone will have an answer.

Chris Cawley

Sandee was very easy to deal with. Made the process simple as could be and knew her stuff! Very helpful. Would recommend anybody to go see her

Gina Davis Music

Sydney and her colleague (don’t remember his name) were both super helpful and great. Not too pushy and got the job done. Friendly!

Anthony Jones

I cannot say enough good things about Clint and his staff. He spent hours fixing my email on my laptop. Cassie spent hour fixing the problems caused by the original door to door salesman. Everyone is so helpful and always go the extra mile. I recommend them to anyone!

Natalie Pulsford

Amazing customer service here!! Thanks Tammy and Sarita!!

C Martin

What seemed like the worst possible situation to find myself in... My phone in for service, my old fall back phone that I was depending to get me through, didn't. I walked in frantic 20 mins before closing. Before I finished my story of despair, a smiling face passed me a loaner with my SIM card already loaded..Done in 10 mins! Awesome experience!

noah timmins

Store staff were friendly however it took over an hour just to set up a Telus hub. The issue however is all the none negotiable fees for setting up an account that make you feel like you are being robbed and have no choice but to pay it.

Darren Jones

I was very happy with Sydney she even solved were my lost phone was..

Jake McLay

Service was quick, efficient and friendly!

Linda Johnson

Clint was extremely helpful. Excellent service. I am very happy with the product and plan he recommended.

Simon

I have been with Telus for more than a year now! Great customer support! I recommend!

Anosha Delmar

Excellent service Thank you!

Henry Irizawa

Went to pickup my new iPhone X, Clint was very friendly and knowledgable about the latest from Apple. Went away for a coffee as he transferred my data from old phone to new. Came back and everything was done to my complete satisfaction. Have been dealing there for past 9 years and can highly recommend Tom Harris Telus for any mobile phone needs.

Carol Cassin

Customer service was good and helpful.

Cheryl Buchanan

I was very Happy with the service, I came in to the store to have the smart switch done after my phone had a factory restart. I was assaulted by a client leaving the store about my dogs and how I was going to kill them leaving them in the car. They were in air conditioning. The store clerk said to bring them in, I said really I have 2. She said no problem. So I just waited calmly until Jeven approached me. He said it would cost me to have him do that but really it was worth it .I have no idea what to do sometimes ???? So thanks Jeven for your patience with my barking dogs????

Harrison Hyde

Fast, to the point, for a incredible price. It's why I've been with them for years!

Trevor Montgomery

Thanks Clint and staff for the great service! It was a pleasure dealing with you and your staff this past week with our company cell phone upgrades. I highly recommend going to see Clint @ Telus 1599 Cliffe Ave the next time you need cell phone help. Great friendly knowledge people they make your visit easy. Thanks again (Powerhouse Recycled Auto Parts)

Anthony Morelli

Great service. Kudos to Cortney who was excellent. Helped me with all my concerns.

Magi Schoffield-Reid

Fantastic Clint!!

Glenda Kinney

The Service that I received from both Sarita and Tammy was just fantastic. I purchased an iPhone 12 yesterday - the ladies were extremely knowledgeable, professional, but most importantly patient when explaining all the new technology associated with my new phone. Indeed a very pleasurable experience - thank you.

Kyle Stone

Great people, fast service, thank you ????

John Brennen

The staff at this location are always super helpful and cheerful. I had purchased my phone awhile back from them and every time I come in for help they always make the experience so memorable. The ladies and manager at this store are top notch. I've recommended them to all my family and friends. Keep up the great work !

Ian Wainwright

Clint was amazing

Cherie Corrigan

Best experience I have ever had at a Telescope depot. Unbelievable customer service

g lindquist

Excellent service, answered all my specific questions.

Lynne Ebert

Sarita was awesome to deal with. Thank you for all the help ! I will for sure be coming back for all my needs.

s cam

Horrible customer service. Cannot answer a simple phone call.

Brian Scully

I can't reccomend Clint Perry enough. My wife and I both needed new phones and he answered all our questions and got us set up on our new phones in no time at all. He is knowledgeable, friendly and patient. Amazing customer service.

Veronica Bassett

Always fantastic service. I have moved from Courtenay and still travel a half hour to some to this location because of the amazing service. I can call and get help right away, from very pleasant staff. The manager also has helped me over the phone and was fantastic as well.

Shannon Montgomery

Great service at Tom Harris Cellular when we updated our new phones. Big thank you to Clint and his amazing staff. We. Always have wonderful experience every time we go in the store and treated us with exceptional customer service!

Garrett French

I had a great time here and dealing with Sydney was a pleasure, but it never seems to matter who assists me when I come in all of the staff is amazing. Sydney was patient with me and very helpful in answering all of my questions. The continuous service I receive could not be topped. Not only in setting up my cell plan and saving me huge amounts of money, but also looking into my home internet service and getting me a better package for much less. I strongly recommend Sydney as an individual rep, but the entire store to anyone I cross Paths with. As a Logger the companies I deal with usually go to a dealer farther north on the Island, but most now will drive the extra few miles to receive the highest level of service imaginable. Thank you Always, its a pleasure.

Patty Sinclair

Sandee went over and above the call of duty to make sure I was satisfied and had what I wanted!!! Best experience I’ve had at a cellular store hands down!!!

Jim Scott

Very knowledgeable and friendly. Made the switch from Android to iPhone simple. I highly recommend Clint and his staff!

Robert Martin

I was wandering the great white north. Communications were sparce and confusing until I walked into Tom Harris cellular and met and beacon of professionalism Named Sydney. She quickly and efficiently set me up and i was in contact with my family on the island. Fast, Courteous and professional. Thankyou Syd.

Leggo My Eggo

Staff don't know anything, manager was off-hand and uninterested as well as unwelcoming. Left store and won't be back - go elsewhere where you'll actually get help. All the positive five star reviews certainly are curious: But I suppose one only needs to look at the number of reviews they've submitted to see that they are of questionable origin. Sad.

Michele Dworzak

Tammy and Clint and Sydney were outstanding love my s21 ultra 5G thank you

gordon harris

Excellent service, reasonable charges.

Paul Mulligan

Great service! thanks so much!

Art Trto

Great service, great people. Only Telus store to shop at.

Penny McLoughlin

Sydney was fabulous! Very knowledgeable and she took the time to answer all my questions Great service

Hanni Bernet

Sarita was very helpful, answered all my questions, she was very nice and friendly, was a good experience

Marilyn Oseem

Amazing service!

Brent Martell

Melissa saved my day; big thanks for the help.

Ginette Massey

Great service!

Toni Miskenack

I've dealt with other cell companies before, and I have to say this was the best establishment I've been to. I dealt with Courtney, and she knew exactly what she was talking about and helped me deal with the problems my phone was having in a timely, and pleasant manner. I highly recommend!

Jared Altman

If you're looking for Telus service in the Comox Valley you should definitely visit the Tom Harris outlet. After having a very frustrating experience at another Telus store, I walked into the Tom Harris outlet expecting more of the same. However, the service I received was nothing but fantastic. The staff at the Tom Harris store were helpful, attentive to my needs, and resolved the issues I was having in short order. I highly recommend that if you need Telus service in the Comox Valley you go to the folks at Tom Harris.

anna turcotte

Big help with my email!

Jack Lee

Have always had nothing but great service here. Always leave with a smile!

Ashleigh von kampen

The staff at this location are always helpful and efficient. Melissa ordered my new iphone and I was alerted within hours of it coming in. I was able to pass off my information to have her set everything up and have it ready to go for me to pick up. It took no time at all to sign the paperwork, pay and have my new phone in hand. Clint is also helpful and knowledgeable and you can tell he's managed his staff incredibly well. Thank you!

gordon tarzwell

I was sent an e-mail from Telus saying that they were going to increase my fees and change my mobile phone package. The Tom Harris Telus store said they had received many of these complaints and after looking at my plan said that it did not apply to me. Low and behold a little over a month late my plan changed and Telus tells me that I was given bad advise and that the change in plan did apply to me. I would like to add that I got this advise after being on hold with Telus for almost an hour (17 minutes first and then transferred to someone else where I was on hold for over 40 minutes!). In general Telus service is terrible in my oppinion.

Larry Hupalo

Great freindly service.

Chris Brulotte

Brought back my old phone on the plan and had my new phone in an hour All information transferred without an issue and the old phone cleared of my data Excellent service is why I keep coming back

Bob Boguski

Awesome service!

Angel Spencer

Amazing support, so much help, and so so nice, was able to help me right away and made sure I was super happy with everything, go see Clint for all mobile needs, he is amazing

Mackenzie Mancini

I want to thank Sydney from Tom Harris in Courtenay for all her help with changing my rate plan and for saving me money! The customer service there was amazing and I will definitely be back.

Bill Smith

Staff was excellent. I dealt with Clint and he was very understanding. He spent an hour on the phone fixing my mistake. He had my bill fixed up in no time and saved me hundreds of dollars. The rest of the staff was very friendly and I could see that everyone enjoyed working together. I will recommend them to all my friends.

Richard Winje

Great Service.

Sydney Wood

Excellent service as always

Willow Shull

The ladies in the store were so friendly and helpful! I left very happy with more than I thought possible. I live where I don’t have great service and left with a fix for that and more. Thanks again!

Nikola Montgomery

We dealt with Clint at Tom Harris Courtenay! He was awesome to deal with and we always find ourselves going back to upgrade our phones when it’s time for our upgrade! Made it quick and easy for us to convert all our previous info from our old phones to our new. Thank you for making it easy as I am located in Victoria so I can get help at the Tom Harris Tuscany location with any of my problems! Thank you again!

Keely Simmons

Sydney always goes above and beyond and is always happy and friendly when I go into Koodo for help.

Paul Ives

Thanks for all your help in getting us set up on new BB Key 2 devices - great patience exhibited by store manager Clint Perry in transferring data from old BBs

Andrew Vandendriessche

Ever since I've been with Telus I've always used Sarita, super friendly and knowledgeable. Ill always refer all my friends to Sarita at Tom Harris!

Jim Sumner

Very helpful thanks again

Ryley Campbell

always wonderful service! love the ladies and clint!

Jacque Stromquist

I have been coming here for many years and have always received the best service. Clint and his staff are knowledgeable, friendly and always work hard to find solutions for any tech issues I have. I highly recommend this store for all of your Telus needs!

Elisa Williams-More

Tammy was so awesome, very very helpful and so understanding!!! Would highly recommend. Thanks Tammy!!!

Christine Fedrau

Wanting to replace my phone Sarita was very helpful in helping me choose a new phone and was excellent in helping me set it up. She is a great asset to your company. Good job!!!

James Lazaruk

Truly I recd absolutely fantastic SERVICE from Tammy. I was "worried" after only operating blackberry for 25 years but Tammy walked me through my new S20F and I already love it!! Her attitude, knowledge & efficiency were phenomenal. GOLD star for Tammy!!

Daniel Thompson

Wonderful staff! Thank you to the girls for all your help ( and Clint)

Christopher Hernandez

She was super cute...I miss her smile already

Ginger Merrick

The manager Clint is a complete condecending idiot. It is so hard to listen to him speak to people in such a derogatory manner. Yuck! I feel bad for the kind, funny and helpful ladies that work there.

Cathy Bulger

I went in with some what I thought were silly questions. Bianca made me feel welcome, saying no question is silly in their store. I got my answers and purchased what I needed. Thank you, Bianca.

Anne Reggler

Sydney was wonderful - so helpful and knowledgeable. I truly recommend Tom Harris.

Peter Scott

Lovely staff.

Jason Stevens

Amazing service from Tammy, Sydney& Melissa. They rock

Pauline Fox

Great service

Paul McGrath

Tammy is very knowledgable an helpful!!!! Important asset!

James Martin

This was a long experience to transfer new cell data over. Yet Tammy was patient with telus help. She showed professionalism and care to me the client. Thankyou for making it happen Tammy. Great job.

Andy Flynn

Excellent customer services from the ladies. Thanks

Beth England

Amazing customer service always! So appreciate the friendliness mixed with the expertise. Clint & his staff do an outstanding job....

Francine Martineau

Knowledgeable staff, very friendly positive atmosphere. Definitely recommend this store and staff to anyone!!

Coreen Bannister

I appreciate the service I received! Tammy and Sydney were helpful and polite when they set up my home services account. Gerry was great with the installation.

Jen Calla

Horrible service these girls are so very rude. Dont waste your time going there, go to the superstore location where they are so very helpful, friendly and know how to treat people.

Danielle Michaud

Melissa was so friendly and helpful, she really cared about my concerns and ensured I was comfortable operating my device. I would recommend this business to everyone I know because of the outstanding service I received!

Susan Brugger

Very unfriendly

Bronson Petterson

They helped me set up my new phone and get me off and running with all my questions answered!! Thank you Melissa, Sarita, Draya and Clint - recommend highly! thank you so much. I will be back!

Paige Montgomery

I would highly recommend going to see Clint and his staff. They make the process easy and are very open to answering any questions. My family and I have gone in a few times after we got our phones to ask questions about our plans, etc and they have always been very open to helping. I would highly recommending going to Telus on Cliffe and seeing clint and his staff.

Mavelö Hygrö

Very polite and very welcoming. Would shop here again.

Valley Boy

I usually dread visiting cell phone shops and having to update my cell phone / plan but my recent visit to Tom Harris Telus was a truly wonderful experience thanks to Sandee. Figuring all this cell phone stuff out can be daunting task and Sandee was extremely knowledgeable and helpful. I left feeling excited about my new phone and felt like I was given a good price and matched with the most appropriate plan for my needs. Thank you so much for your excellent service. I will be back and will also refer my friends and family!

Kendall Packham

Super friendly & fast service.

Geoff Molyneux

Great help getting my Mom's phone resubscribed.

robert birky

great staff!

Donald Johnson

Great Staff. The ladies are so helpful and friendly. I will be visiting again!!

shane lafleur

this staff is all so wonderful and so very helpful!

Genine Monych

Always fantastic service. I will not deal directly with Telus if I do not have to. These wonderful people at Courtenay Crossing take care of their customers!

Thomas Mcavoy

Needed some tech help. The girls were fantastic. Highly recommend coming here!

Jim May

Excellent staff very knowledgeable and great service.

Val Spani

Fantastic service for my new phone . HIGHLY RECOMMEND THIS STORE

Paul York

Lost my phone. Needed a replacement. Sydney made it happen quick. Great experience. Thanks

Elmer Albeluhn

Friendly, efficient service

Ruth Weber

Tammy is a huge asset to Tom Harris Telus. She knows & understands iPhones plus she’s great at customer service!

Graeme Summers

The staff at this location are super helpful and friendly. Clint went out of his way to resolve an issue we had.

Karl Wilsom

any time I have any questions in regards of my cell phone , home internet or ipad the girls here and clint have always been super amazing and helpful! thank you for getting me up and running with all my services! most definitely will return to look at home security!

Matthew Perry

best place to get Telus services!!

Terry Kenton

Fantastic Service

Frank Lines

Great service

Hudson M

I went in to switch my cell service from Telus to Koodo. I directly asked the person helping me if there was a way to waive the $35 fee; she said no, so I made the switch in-store. The next day I found out from a friend that the $35 fee is not charged if you use self-serve online to set up the account. anyone with even a basic familiarity with Koodo (and certainly someone whose JOB it is to know the plans) should know this, and she should have offered me that option. I was able to get the fee reversed by calling Koodo, but I should have been given the information up front. I won't be back to this store to transact any business.

Ruby Hettervig

Sarita was so wonderful helping me out today with my phone! I was referred to them for there excellent service and sure enough they helped me with all of my cell phone needs!! Definitely will refer my friends and family!

lorenzo crom

My experience was wonderful and cheerful, great knowledgeable team , answered all my questions .

Jack Masterman

Very helpful and knowledgeable agent.

Jo Krog

As always great , helpful service ????

Rob Acton

Bought 2 phones today from Clint and as usual we recd great service thanks courtney for the laughs

Heather Milne

Was treated well! The gals were very busy but handled it professionally ! Still having an issue with my I phone 12 so will be back to visit them again????

Cassie Sample

I cannot say enough good things about the staff at this location. Being in the customer service industry is never easy and they handle every aspect very well. I made the switch from iPhone to Samsung today and Melissa made the process so easy for me. Answered all my questions and transferred all my information ! I hope all the staff stick around for a very long time so I can continue coming in for more and more upgrades over the years. Thank you Melissa, Clint, Sarita and Draya.

Business Hours of Tom Harris TELUS & Koodo Store in Courtenay

SUNDAY
CLOSED
MONDAY
9AM TO 5:30PM
TUESDAY
9AM TO 5:30PM
WEDNESDAY
9AM TO 5:30PM
THURSDAY
9AM TO 5:30PM
FRIDAY
9AM TO 5:30PM
SATURDAY
10AM TO 4PM

PHONE & WEBPAGE

Tom Harris TELUS & Koodo Store en Courtenay
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