Reviews of NAPA AUTOPRO (Tires)

Jacob McLean

Great Service!

Jeff Dhaemon

They were down a few staff due to a broke down truck on the ORR. The manager was still able to honor my appointment time. The lady at the front desk was super nice and so was the mechanic. Fantastic price too!!! To the girl on the front desk....Have a safe trip when you move next week!!! Thanks for everything. Mr. Ford Edge :)

Newfette

Brought my car in to change a burnt out bulb and replace a tire. The staff was thorough enough to see my breaks and calipers also needed to be replaced. The cost of have the additional work completed, while unexpected was very reasonable and much cheaper than if my car was brought back to the dealership

Duncan Matheson

Great service and I trust them ... hard to find in an auto service. I highly recommend.

Joseph O'Keefe

Quick friendly service.....

Shaun Trimm

Friendly staff , great prices and on time. You can't ask for better that that.

R H

I've used NAPA Autopro - Mount Pearl for a number of repairs and found the quality of work and overall customer service to be stellar!

A A W

Great Experience!! Staff were very nice and accommodating. Got my car ready to go in awesome time. Very reasonable rates. Highly recommended

Jasmine Howse

Poor customer service. Took nearly 3 days to get a refund as I was charged twice (the first transaction was cancelled by the employee before it completed, and when I tried again their machine said “limit reached”) for an oil change but was told by the staff that it was a banking issue and not theirs, when in fact it wasn’t. I was prompted to try my card again and was told this had happened to one of them before at another business and not to worry as my money would return to my bank account “in a few hours.” I stated I hadn’t ever had this happen before. Luckily, I had another debit card with me and was able to pay with that. I never tried to leave without the oil change being paid for. I relayed this information to them, and showed my bank statement showing I had been charged. They told me to come back and I’d be refunded if my bank confirmed the transaction did go through and was told multiple times they would contact me, but they never bothered to contact me until I had tried contacting them. I would only ever get a response after I reached out to them multiple times and stated I could go ahead with disputing the charge via my bank (who were extremely helpful given the situation) and it was then that they agreed to give me a refund. Coincidental that I never got this response until I reached out on Friday to let them know I could go ahead with that route instead. I contacted them on Thursday to let them know my bank had suggested they contact the merchant regarding the transaction. They called me after I suggested they do this to let me know they had then contacted the merchant. It shouldn’t have been such a complicated situation. I completely understand mistakes happen, but instead I was made to feel like it was my issue and that I was a bother to them for not wanting to pay $100 for a $50 oil change. No worries about me going back for another service and I feel like other customers should be aware in case this issue comes up again. If there is a problem with the machine, maybe it should be looked into further :)

Peter Lynch

Everyone was very friendly. Work done on car was done quickly and efficient.

Stephen Crummey

My F150 broke down during the State of Emergency due to Stormageddon 2020 in Paradise, NL. SOMEHOW, Amy at NapaAutoPro in Mt Pearl managed to get a tow truck to get my vehicle off the road and to their shop! Amy kept me up to date with what was happening with my truck, and what repairs were required, estimates, etc. She also found a used fuel pump during the time that the State of Emergency was still ongoing in St Johns, and managed to get my vehicle back in a very reasonable amount of time! Very impressed and you have gained a new customer!!

Bill Noseworthy

Went in to get an estimate on how much it would cost to fix my exhaust system. When the estimate came back it was much more than I could spend that day and anyway I couldn’t leave my car there for 2 1/2 hours to get it fixed because I had appointments all day. When they took it down off the ramp I informed them that I could not leave my car and I would have to think about the price. It was only then that the person on the counter said that they had a ramp fee which total over $50 just to have a look at my car. I think it was done because I didn’t have my repairs done then and there. I was not informed of this charge before the car went in the garage and nor could I see it posted anywhere. I think it was done out of spite. I’m not impressed with how they treat their customers and I will never go back. By the way, I had the repairs done at another shop and it was $300 cheaper than what NAPA had estimated it would cost. Buyer beware!

Vishal Ambaliya

Excellent Service, Satisfied with the work performed. Very welcoming. Highly recommended. Good work!

Justin Quinton

Friendly staff, got me in the next day, and the best price in town for an oil change!

Michelle Carroll

I can't thank this business enough for their spectacular service today! They are super friendly and caring, as well as great pricing! I highly recommend!!

B. Wagner

Very helpful and experienced NAPA Team. Never had a problem getting my vehicles services/repaired. I can recommend this place 100%.

Andrew Finn

Great service, reasonable pricing, friendly staff!

Tyler Bailey

Good way to get automotive parts

Kelly Bates

The staff at this location are excellent. We have received exceptional service from this NAPA each time we have visited this garage. Of particular note, is when we were just heading out for a long Canada Day Weekend, with our trailer in tow, when our brake caliper seized. This happened near the close of business, however, the mechanics stayed late to get us on the road. I honestly couldn’t believe it! They even brought out water for our dogs. The entire staff is very friendly, accommodating and the repair work is well done.

Shane Randell

Amazing staff, top notch service, and I love the detailed reports and pictures!

MeanGreene13

Best garage around. The few times I've gotten work done elsewhere, I've regretted it.

Jamie Cranford

Friendly staff quick turnaround...thanks again!!!

Megan Stone

I have nothing bad to say about Napa Autopro, the service there was nothing short of amazing. From the receptionist, to the manager, to the mechanics, everyone is so professional, but also talks to you like family. I would high recommend using this place for all your vehicle needs.

James Vatcher

I needed an oil change for my car and I got service the same day I called in. The staff were super friendly and customer service was stellar. The receptionist offered me a hot beverage I waited for my car to get done. The wait time was extremely short and my car was serviced in about 15 minutes or so. The mechanic even pointed out a part that was starting to get bad as I received my keys upon the service payment. I'd go back in a heartbeat. Even the price is right at this place! Thank you guys for a great experience :) I'll be back there for sure!

Komal Somaliya

Excellent Service, Satisfied with the work performed. Very welcoming. Highly recommended.

Brian Mallard

Staff were accommodating. Price was definitely right. Only small wait time for oil change. Definitely my choice for oil changes. No reason to pay substantially more at franchise oil change businesses.

Shawn Bailey

I like bringing my vehicle here for the peace of mind that they warranty their work and don’t void any dealer warranties. The staff at the Mount Pearl location are friendly, always explain work that needs to be done and get it done fast.

John Williams

It was a wonderful experience. The staff was friendly and speedy.

Brian Dwyer

I have a 2012 Jeep Grand Cherokee Overland. As the saying goes, the more bells and whistles the more chances for problems. So the need for a garage you can trust is all important. I knew I had found that garage when the first time I brought in my Jeep I was having an issue with my Quadra-Lift system. This is the -air-ride system where with the hit of a button, it raises or lowers the whole suspension. They could have easily told me I needed some costly repair, but the fuse was blown, and they replaced the fuse and my problem was fixed. I go there for all my maintenance needs. Thank you Amy and staff for the exceptional service!

Chris Paul

Basically, they need a 1.75 hours labor to replace two rear brakes (rotors and pads), plus, charge you a 0.5 hour labor for brake system inspection (without asking first), so you are looking for a $240 bill (tax included, labor only, with your own parts) instead of a $150 at some other places (tax included, labor only, with your own parts), and almost a 3 hours waiting to get it done.

Rob Moore

Professional meticulous service highly recommended

Jim Murphy

Very pleased. Service was exceptional.

Matt Oleary

Brought my car in for a tire change over and parking cable adjustment. The staff and manager on site were fantastic to deal with, found other issues that I heard but never knew what it was. Already scheduled and quoted for my next service ! Highly recommend ????

Susan Stockley

This place is awesome. Quality work performed at a very reasonable price on my car and the level of customer service was exceptional. Its great to see such high level of professionalism and customer service ...it usually lacks in the automotive industry. ANNND $39.95 oil change!!!! I'll be back!

James Powell

Great service all around

Jerry Dodd

I had a great visit there the staff are friendly And Great service .

hussein almajid

Is very good place

SCOTT BARRON

Great people and great service.

Larry Mercer

Great service and awesome staff . Has the be the absolute best place i have ever been to . There is no way to find a better place to go

Brittney Lamb

I have been taking my truck to NapaAutoPro for a couple years now, they have amazing customer service, Amy is absolutely incredible. Any issues I have run into, Amy has continued to help me out in more ways than one. They are very professional, and take the time with the customer to explain issues if you don’t understand. Definitely recommend this location.

Glenda Pearce

Amy is always great to deal with, they are always quick with getting appts, if any issues come she very quick to deal with them. Would highly recommend them :)

Brandon Patey

Had a new transmission put into my dodge grand caravan last week More then impressed with the service's provided Very Professional and clean work! My 2014 runs just as good as the day it came off the lot new.

Judy white

Love the customer service and the friendly service definitely would recommend this place to everyone

Bill Peddle

Fast friendly service .. professional mechanic's,up to date equipment to analyse your vehicle.. great service, great pricing ...

Emily Mouland

Had an appointment there to get my winter tires put on. Overall great experience, friendly staff and didn't have to wait long.

King Panda

Had some issues with my car last week(breaks and struts), so I was recommended to check out Napa on topsail road. Got in really quick, they checked everything out and explained to me the issues in full and let me have the choice on what problems I’d like to fix and how much they would cost. The service was very honest and I upfront. Everyone on the staff, from the people at the front desk to the guys working on the car is very nice. I highly recommend this place to anyone looking to get quality service for a great price..

Call Jamie Painting&Drywall Burke

I would highly recommend Napa in Mount pearl. They have taken great care of my truck and are always very honest. Celeste has been a pleasure to deal with. She takes her job very serious and seems to actually care about your experience. Great work! I will be back always. Keep up the great work. Jamie Call jamie Painting&Drywall

David Parker

Friendly people, explained few problems that came up. Good service

John Power

I Michael Ploughman have always had a good experience here. The Staff and manager are very friendly and easy to talk to. Also very fast, and good quality work.

Philipp Roedger

Great Service all around! Professional and Trustworthy! Would highly recommend!

Maikeru Diron

Amy was amazing, service was good and cost effective. Very happy and will be back again.

Colin Hollett

Napa Auto pro has done nothing short but go out of their way to look after me. They’ve always tried their hardest to get me in right away and to make it as hassle free as possible. Amy and Shaun have always been top shelf to deal with!

Patricia Martin

Excellent. Great service from Amy and Shawn.

Sheldon Harris

Great service and very friendly staff! It was a great experience and definitely will be returning for my auto service in the future.

Tony Smith

Available parts were perfect and cheaper than any other parts store that i checked

Darryl Evans

Great Service and prices fast turnaround time u want good service and price go here thanks for the new tires and oil change ????

Julian Reich

Took my truck to be worked on. Brakes and apparently control Arms (Just had my truck inspected before i left ON) Anyway after manying confusing and frustrating phone calls. And rude ignorant customer service it cost me $1700 And now my brakes make a loud click sound randomly(never had that before) I litlerally had my rear brakes and drive shaft repalced for less then $1000 in ON. Stay far away from this place Employees dont wear masks. I thought that was the law After I called the NAPA franchiser they just dont care

Katherine Underhill

Amazing service, didn't have to wait long for an appointment. Loved the text and email updates about my vehicle while it was in the shop. Super friendly and knowledgeable staff. 13/10

Greg Lynch

Use of separate diagnostic and repair appointments enabled me to have access to my vehicle while they sourced the replacement part. Staff were courteous and knowledgeable.

Jason Jones

Always accommodating, great quality work, on time, very professional staff!!

Ronald Johnson

Rude staff

Wendy Carew

I have an older model car and, from experience, I wouldn’t take my car anywhere else. Thanks for always giving top notch service. It’s very much appreciated!

Rhonda Callahan

Enjoy the service and very friendly staff

Ashleigh Barry

Great customer service!

Gerry Young

Great staff always willing to help.