Reviews of Exeter Finance (Loan Agency)

Car Traders

If we could give a ZERO star review we would. Horrible lender HIGHLY recommend you stay away from these people. They will mess up your reports, ridiculous interest rates and HORRIBLE customer service. It is basically non-existent. Stay away from this company at all costs.

Blake McCarroll

I’m being charged 28% interest for a $14000 car I put 3500 down I was never told this until I looked at my payment. I’ve only had the car for a month and my payment is due Tuesday, well yesterday I got a letter in the mail saying they can’t finance my car.

Dr Anthony Lewis - Martin

THIS COMPANY WILL ROB YOU BLIND, DO NOT EVEN IF YOU HAVE TO WALK 100 MILES PER DAY DO NOT DO BUSINESS WITH THIS COMPANY, I'VE HAD A CAR WITH THEM FOR THREE YEARS AND THE PRINCIPAL HAS WEND DOWN ONLY $700.00 TOTAL AND NOW I OWE MORE FOR THE CAR THAT I PURCHASED THE CAR FOR. I SURRENDERED THE CAR TO THEM AND NOW WE ARE IN LITIGATION FOR DAMAGES. DO NOT DO BUSINESS WITH THIS COMPANY, YOU WILL BE SO SORRY YOU WILL WANT TO KILL YOURSELF IF YOU DO. TAKE IT FROM ME.

Donnie Norman

I'm going to put my experience on this pile in an attempt of maybe any solution gaining traction. I also called their office and was met with a similar excuse as every other review stated. I will like to add that they asked if I filed for unemployment (which I have and is still pending). At this they said they couldn't do anything until the date my payment was due and even asked if I could beg family or friends for money. This company is one hundred percent run by scammers who deserve every amount of punishment doled out to them.

Tonya Nubury

Worse lenders in the United States. They set people up for failure with the most insane interest rates. People shop yourself and deal with lenders worthy of you proving them wrong. It's like applying dor a student loan. Funding department is the worse.

Patricia Braddy

Do not use awful ....????

Emily Peters

This lender has literally stolen money from me and my partner and is using an auto accident to cover it up. They lie through there teeth with a smile while burning you as bad as the can. Don’t trust them.

C Berg

horrible lender, cannot wait to refinance with another bank.

Ione Evans

**WARNING** Do not FINANCE your car with either Exeter or Santander. They are literally preying on people with bad credit. You will literally pay for the car TWICE over! I've been paying on my $17000 (25%) car for 4 years and still owe over $13000. Feels like I will never be done with this car ever. I promise u that you will regret financing your car with these people.

Cindy Olascuada

Honestly, it was SOOOO hard to get ahold of them on the phone. I was super upset. Because I never received my account number in order to make payment or establish an account online. If you are trying to get ahold of them and they don't pick up, make sure you choose the insurance new customer option in order to speak to an actual representative. The lady was helpful, but honestly, at this point I am so upset.

Knecol Moore

After paying my monthly payment in full within the 10days required I was still charged a late fee. Called and spoke with a representative about this issue and he put me on hold numerous times to “review my account” and acted as if I had no clue what I was talking about and did not provide me with an explanation or resolution for the overcharge issue.

Samantha wilson

Company sucks, interest rates are crazy

The Hair DebateTM

Poor customer service!

Tina Marie

Even though payments are being made they are still counting delinquent because I’m past maturity date and balance must be paid in full even though we are in pandemic and I’ve paid 30 something thousand already on a 16 thousand dollar car

Mode Lee

If I can give 0 star I would those people are ripping people of if you miss one payment they put it on your credit report they know with the COvid-19 going they still putting ur late payment on your credit report in one word they are thieves.

Bill “TheChamp” B

If you are buying a car and the dealership rep says you are approved through exeter.. GET UP AND RUN!!!!!!!! DO NOT DO BUSINESS WITH THESE DIRTBAGS!!!!!

•C•J•L AtL

DO NOT USE FOR AUTO LOAN, RIP OFF !!!!!! when covid hit, what they offered to help people in need was charge more than 500.00 for 30days of interest , until you were caught up in payments...Crazy but true!! There’s other auto loan company’s that can get you a better rate & approved . very bad business when the company’s last thing they wanna do doing this pandemic is rip people off an put them in deeper debt.

Christina Furbert (The Insurance Chica)

This company allowed Nissan of Union City to finance a lemon vehicle. The vehicle was a 2013 Nissan Altima. I would never buy a nissan nor a finance a vehicle with this car ever again!!

Jawon Choates

My CAR LOAN IS UP HAS BEEN PAID ON TIME YET ITS STILL SHOWING ON MY CREDIT 2 MONTHS LATE! I CALL THEM AND THEY DIDNT GIVE ME ANY SOLUTIONS TO WHATS WRONG! ON TOP OF THAT THEY HAVE HIGH INTEREST RATES AND VERY BAD LOANS. TRUST ME GO ELSEWHERE!

Katy Morgan

Worst company ever. My ex-husband and I got a divorce told this company that I had to get him off the loan. They tell both of us to send a copy of the divorce papers in to their legal department. I called today to see what the verdict was and got told there was no legal department. Just talked to my ex and they transferred him last week to the legal department and he talked with someone but was told to call back after Friday. These people will give you the run around. They tell us one minute they maybe able to drop him from the loan since it was court ordered but then the next they say it isn't possible and not sure why someone would say it might work. Only good thing about them they do work with you on payments.

Leticia Thompson

Awful finance company please don't use them my payment went up instead of going down

Omi May

My husband made arrangements to have a payment made. The people he talked to said everything would be fine no worries. Love me some liars and thieves. They had someone come and get my car even after having an agreement made. No surprise when you deal with crooks. Now it is going to cost me $1,200.00 to get my car back. Do not use these crooks. They lie.

B Harper

Do not do not do not I'll repeat do not get a car through these people . They are rude af . They are robbing people.

Audrey Pace

Paid car loan off way in advanced, they refused to send a letter stating the account was paid in full, for weeks after it showed the account was still owed on, then they marked the account as a bankruptcy when it was NOT, then they sent the account into maintenance and could not talk to me for days on days, everytime I asked for a manger, I get hung up on. Just horrible, terribly horrible. And I'm still trying to get my account to show paid in full, and still no one will talk to me.

M Samone

You are locked in a high rate. I hope every thing bad they are doing to us hard working individuals will come back on them.

Nikodimos Markose

Thieves. They processed unauthorized payment from my account. Disputed the charges with the bank. When I called to inquire about it, the Asian lady on the phone asked me for my social security number. Report them to GBI

Alexis Torres

Wish I could leave no stars. This place is completely unprofessional, I’ve been having problems with Honda South & this is the bank that we got the car with & now it’s gotten to the point that It’s going to effect my credit because Honda south told me that the car they gave me that turned out to be a lemon us would be paid off & then gave me another car that they messed up with again. I was told by Exeter that someone would contact me to finish the application for the second car & no one called me & when I ask to speak with them they tell me they’ll call me and don’t. & when I anytime I contact Exeter to see if Honda finally did their job, I get a rude lady that told me I need to speak with Honda when i go over there multiple times a week & call over and over for them to tell me someone will call & they never call & acts like if I’m lying about contacting Honda, when that doesn’t make sense since everyone is dropping the ball & i end up with my credit down the drain. Then I get a call today I missed it because I was at work and they tell me that it was an automated message by a robot, when I’m not stupid it was a person by the name Natalie and she wasn’t a robot . I’ve asked to speak with a manager was told it would get escalated to one and never did contact me. No one wants to contact me from Honda or Exeter but they both expect me to figure out how the wrong car got paid off & to pay for a car that I no longer legally own. And has the nerve to tell me they can’t contact Honda when that’s who they need to fix this with.

Roman Lynch

I got my auto loan through this "company" I never really had a problem with them until it was time to refinance my car. They wanted to offer me 28.3%... ARE YOU KIDDING ME? So I went with another company (8%), but my bank made a mistake and sent them another full payment. I contacted them about the ACH draft mistake, and they told me it would be 30 days until I received a refund. after a MONTH with no refund, I called to find out why. They use another company to do their refunds for them, and they gave that company the WRONG ADDRESS. This company is TRASH, DO NOT USE THEM! THEY DO NOT CARE ABOUT YOU , VETS, OR ANYBODY ELSE. STRAIGHT TRASH.

Eva Board (Austrian Lady)

I had very low credit due to identity fraud years back. I was thrilled to get my 2014 van financed. Exeter “gave” me a chance. The interest rate was 29%. My payment was $670 monthly. I made my payments on time, than I called and spoke to representative to split my payment $350 and $350 a month. Well they took out $670 and $670 monthly. When asked for it to stop to 1 time $670 it continued on for several more months. My mother fell ill and I had to fly to Germany. I communicated with Exeter that I have made double payments and they please should adjust the payments. Nope. The different people I spoke too each told me something different. I suddenly was 3 months behind. But my double payments never counted as double payments....... 12.41 am they towed my van away. Thank you Exeter. Not Very understanding and over charging , high interest rate company 29% . Beware. I know when you down and no one helps it feels great to get financed!!!! But stay away from Exeter.

Ann Cork

Do NOT use Exeter Finance! We have been paying for our car for a year and the price has only went down $300.00!!! We have been on time too! If I could put zero stars I would!!!!

Rodney Wells

Interest rates are too high but that is to be expected. I have always had very porsitive interactions with the CSRs at Exeter. Remember that thier job is to deal with people who have trouble or just dont like paying thiier bills. Consider the source when reading these negative reviews. These are good oeople.

April Miller

If I can only give zero stars. I was paying on a car for over 4 years and only $150 was taken off the principal. Even the CSR at this place couldn’t explain or understand why the payments I made weren’t going towards the principal. I even paid extra every month. This is the worst finance company I have ever dealt with in all my years of financing. NEVER EVER AGAIN!!!!! PLEASE BEWARE!!!!!!!

fortheloveofmialynn

Their customer service is rude and judgemental.

Claudio Puig

Scam company. I did an early payoff and tried to get a GAP insurance refund with my dealer but this people claimed it before me. Now they say they didn’t receive any money. $600 lost

Ricky Perry

Please do not finance with these people

Tiara Artis

These last couple of months have been a struggle trying to keep steady income , my grandparents have an account with Exeter and due to COV-19 . They been out of work . My grandfather spoke with a representative about his account asking can he have an extension or if they was doing anything to help customers whose not working . The representative told him no there’s nothing she couldn’t do , i understand the collection part, but I’m pretty sure there’s more customers that’s going through the same thing

Terrion K

My spouse financed a truck with Exeter, made payments for a year. Went to renew tag and couldn't because Exeter put a lien on it. So stupid!!! Why would you do that??!!! NEVER EVER HAD THIS PROBLEM BEFORE WITH ANY OTHER FINANCE COMPANY. WILL NEVER RECOMMEND EXETER TO ANYONE!!!!!

K B

Do not do business with these people. They will drive you absolutely insane if you’re even one day late on a payment and they will send default letters after your due date. They will blow up your phone even after making arrangements. I have never dealt with such a cutthroat company !!!!If I could have gave them a zero I would have. If you get approved for these people get up and leave the dealership or go with someone else. Their interest-rate’s are out rages and even after you have made your payment on time for a month they will not finance you at a lower rate. I wish I had a read the reviews before we financed with them and I would have never signed on the dotted line

Marie Loggins

Awful company to do business with. They will take your money no problems, call your phone a hundred times even after you've told them for over a year what was going on. They have no intelligence what so ever. Just mindless workers

Arianna Bryan

High interest rates, they will charge you double for what the car is worth. Please don’t go through this company!! It was one of the worst decisions I’ve ever made. If you can then I suggest going through a credit union bank, they have much lower rates.

Gaby G

Do not finance your car with these people. Worst company ever

Brandy Chambers

I have a car financed with these people wished i never did my payment not even 2 weeks late they put it out for repo i have paid 200 to 300 a week for 2 months i believe they are pocketing my money my advice is if a car place says Exeter finance run they are a rip off now im hunting a car to start over i even asked them just this morning when i pay my payment on Thursday would the repo be off they said no

Sonia Clarke

Please put my ffff money back in my account. You don’t fff see the account is paid off. Only fools work at this place.

Ki Ki

Purchased car August 2012 it's November 2018. Each Rep tell me something different. I've been told I've made 65 payments out of 72, I've bern told I've made 64 out of 72 and so on. Payment $483... They are saying I owe $8000. When my final payment should've been September 29, 2018

Lane Hobbs

This place is awful to deal with run from them at all cost.

Dollface Centers

This review is only on the professionalism of the representative I talked with. I had so many questions about payoff amounts, interest rates and how they work. I didn't understand per diem ( per day) at all. She never got frustrated with me and was very patient and kind. Her name is Shanique. Great job. Not only did she take time and explain everything to me ,but she didn't make me feel silly for asking or rushed.

Darc Yen

The worst company I've ever had to deal with.

Emily Edwards

If I could do less than one star I would. Exeter Finance is the epitome of predatory financing. The interest is compounded daily, and they will not refinance. I was told at the dealership that after one year we would be able to refinance because of my sticker shock on monthly payment, but I can’t and now we are $12k upside down in a loan that is $531 a month at 24% interest. Learn from my lack of research-and don’t be as desperate as we were for financing. 10 months of payments and we owe more than we financed. Do your homework, don’t be like me.

Johnny Gallagher

I had an automobile loan with Exeter Finance last year and never had a problem with the company. I always paid my monthly amount due on time. Every time I had to call them, the representatives were always very polite and courteous! When I decide to purchase another vehicle, I will definitely consider getting another loan with Exeter Finance!

rosa rosa

worst bank ever i will never finance with these people ever again

Teodora Castro

(Translated) Shoplifters do not help you with your credit (Original) Rateros no te ayudan con tu crédito

Megan Jones

DO NOT FINANCE FROM THIS PLACE! I This is the absolute most horrible finance company I have ever heard of. My husband had an issue with this company the day I met him. That same one issue is still there. Nobody will get on the same page to fix it.

Southern Lawn care

Bad customer service, don’t get loan here

andrell felder

Horrible....my credit score is 690...and still paying high interest rates 28.44% had car for two years and they saying 48 dollars toward principle and 345 dollars toward interest...so u saying I only paid 1200 toward principle for two years????????????????bout to refinance my car with my bank

Andrew Rountree

My first payment was due in December. I contracted covid 19. And the company i worked for is shut down. The US government ordered all finance companies to stop taking and defer all payments due to the covid 19. I asked for an extension due to this pandemic, I was told that wouldone ok, but dispite them violating Federal orders, and the required deferment issued by the US government they keep persistent in on calling me 4 to 5 times a day. This is the worst finance company ever, they break laws. On top of that I was told my monthly payments would be around 250.00 a month, my monthly payments are 475. For a 2016 Rogue...

Chad Neal

On April 26th a checked cleared our bank with a large over payment made to exeter. We were continually lied to and ignored. Even told the check "returned" and we had evidence it did not. As of May 13th we are owed $27250 and keep being put off. At this point it is negligence and theft!

Frantasia Johnson

I think about it day to day on how I wished I didn’t get finance with exter they are the worst people to get finance with if only I know what I new now when I was buying this car I would’ve never brought a car from them my interest rate 28% my loan so upside down I was told when I got the car that I can refinance In a year well it’s been a year and everybody I talk to said my loan to upside down to refinance my car note 651 I’m tired of giving them all my money they dont care about nobody or nothing you going through they call your phone 50 times a day when you miss a payment smh DO NOT FINANCE WITH EXETER!!!!

Guang Liu

Loan interest is too expensive

A Renee

Don’t ever just be one day late with this company they will call you like crazed bill collectors. Also I paid off my entire auto loan in full back in April 2018 and they still six months later have still not sent me my paid in full letter. I keep requesting it again and they say that it has been sent but nothing arrives. So frustrating!!!

Pamela Kelly

EXETER CONSIDERS UBER AND LYFT SEASONAL WORKERS AND WE ARE NOT CREDITABLE WORKERS. I went into Nalley Ford of Sandy Springs and was approved by Exeter Finance to purchase a car. Six days after I signed all paperwork agreeing to pay them 628.47 per month I was told by the dealership that Exeter Finance rescinded the offer because I'm self-employed although the 3 months worth of bank statements showed that I could make the monthly payment. And now because of their decision I have no car and have lost contracts and income because of their decision. I would tell anyone to be very careful when dealing with this company, because they don't realize that being in Georgia is a fire at will state and someone with a w-2 job could lose their income quicker than someone who is self-employed. So they need to reconsider some of their policies toward self-employed contractors. I have been self-employed for six years and I have seen my friends go through numerous of w-2 jobs. And yet until this day my income was continuous.

Desi Lashaun

I was naive for working with this finance company. Beware people of extremely high APRs and no chance of refinancing. As a college student who needed a vehicle I was somewhat naive in getting a car from a high end dealership, the car was nice but I had no idea that I would be approved with 26.77 rate, at the time I had no prior knowledge of how that rate would impact my life. >>>I paid every payment on time <<<<< and it wouldn’t matter because my vehicle would already be way below it’s worth. Go through a credit union, they want to help you. Just saying. My rate is 5.99 and I’m ecstatic, and relieved because I now have a car 4 years newer than my previous with good mileage and will only be financing it for only 3 years. Try to finance less than 5 yrs for lower interest. First time car buyers, go through your bank , save your money. I also read a review that said watch the integrity of the people who are writing these reviews. I am a full time student who paid every single payment on time there interests rates are not feasible in this economy.

Campris Cospy

The absolute worse!!

Stuart Snipes

The definition of predatory finance!run fast!!

Mycahasiah

Customer service is professional friendly and amazing but interest rate are ridiculously high i ended up refinancing with a different company

Jack Howington

Company is in eastern time zone but goes by central time, only open a few hours a day. Why dont yall become a real company

Paige Mauldin

Got an extension and paid the last month due to covid. They repossessed my car this am saying that the extension is there but it wasn't being counted. Over 2000 to get the car out. NEVER FINANCE WITH THIS COMPANY! Being told 5 different things from 5 people and one saying i could get it back today with half. Lying and crooked financing.

Taylor Paige

I have had nothing but positive experiences with Exeter finance. Every time I call or have an issue they are more than professional and helpful. Especially with COVID-19, they have gone above and beyond to help, adding payments to the end of the loan agreement and working with me ANYWAY possible. I highly recommend them.

kerence smith

If I could have gave them a zero rating I would have this company is totally armed robbers do not do business with them run and run fast they will totally take you for a trip you don't want to be on.

A Kelly

I Appreciate the car loan , paid on time for a year then refinanced witch Capital one which cut my payments in half . Saving me over $10,000

Xay Xay

Never missed a payment in 3 years. Ran into some financial issues and called for an extension 2 weeks before my due date. Was told since my account wasn't in late status that I didn't qualify for it and that I still had time to gather the money. What happened to working with a customer?

Monica Porto Bradley

I bought my car financed by this company , I am trying to change my car license plate to another state and I have been requesting a copy of my car title for a month and this company never sends it .

kendall armstrong

I love being with this company because they work with you financially when you have difficult times. Most of the staff members that I have came in contact with were very professional and helpful. I have been with the company 3 years and really appreciate how they are always willing to assist me during hard times.