Reviews of Brunswick Medical Centre @ Glen (Hospital)

Visha Chidhambaram

Contacting the clinic is impossible, min wait time is 45+ mins and gets disconnected. No way to leave voicemail. Total disappointment. Very bad!!

Ivane Bissainthe

(Translated) I don't understand why a clinic never responds to patients. In addition, the voicemail box is full. How to communicate with them? (Original) Je ne comprends pas pourquoi une clinique ne répond jamais aux patients. De plus, la boite vocale est pleine. Comment communiquer avec eux ?

Fily Ba

(Translated) Can do better in terms of follow-ups. (Original) Peut mieux faire au niveau des suivis.

A. Bouchard

(Translated) The clinic has several departments. Experience varies between these I think. My experience with Lobe for ENT and hearing care professional is excellent. The ophthalmologist clinic on the other hand ... Called around 25x between February and May to get an appointment. They call me back to tell me that they will call me back .... I am not called back. I call back, and I get an appointment, for June 9th. (Original) La clinique comporte plusieurs departement. L'expérience varie entre ceux ci je pense. Mon experience avec Lobe pour ORL et audioprothèsiste est excellente. La clinique d'ophtalmo par contre ... Appelé env 25x entre le mois de fevrier et de mai pour obtenir un rdv. On fini par me rappeler pour me dire qu'on va me rappeler.... On ne me rappel pas. Je rappel, et j'obtiens un rdv, pour le 9 juin.

Sara Doyle

Just had the most rude conversation with the receptionist at the neurology department. There was a miscommunication between myself, reception and my neurologist. The receptionist was very short with me and seemed exasperated from the start. She hung up on me while I was trying to inquire about my insurance. My neurologist however, is absolutely amazing and this review does not reflect her ans her amazing care.

sabrina P

After all of these reviews of terrible phone lines you’d think they would have changed something by now but no! Waiting forever on hold to just be hung up on, leaving messages that never get called back… if it truly is an urgent inquiry you have no way of telling them!! Yikes!

Mireille ELK

(Translated) Don't waste your time calling, no one answers and the voicemail box is always full. There is no way to reach them, no phone service. I wonder why there is a number. (Original) Ne perdez pas votre temps à appeler, personne répond et la boîte vocale est toujours pleine. Il n’y a aucun moyen de les rejoindre, aucun service téléphonique. Je me demande pourquoi il y’a un numéro.

Iqra Syed

Never never answer the phone. Been waiting for my results for over 2 months now and I still haven’t received a call from them. Been trying to get in touch but no one ever picks up. At this point ima have to show up at the clinic to talk to someone since no one ever picks up the phone. 1+ hour of wait

Tally Pun

I visited here during my pregnancy and my son has pediatrician on the same floor. We have good experience so far, staffs are friendly and helpful. We had a communication problem regarding medical card w/ Quebec gov, they helped us through.

Sonia Farquet

(Translated) Very organized and professional. I was able to submit my appointment request quickly, and I was contacted for an appointment after 2 weeks instead of the 4 to 6 weeks originally scheduled. I had an appointment fixed directly for the next day. The secretaries, assistants and doctors are professional and do a great job. I felt well taken care of. The current rating of 1.8 is not justified. (Original) Très organisés et professionnels. J'ai pu soumettre ma demande de rendez-vous rapidement, et on m'a recontacté pour un rendez-vous après 2 semaines au lieu du 4 à 6 semaines initialement prévu. J'ai eu un rendez-vous fixé directement pour le lendemain. Les secrétaires, assistants et médecins sont professionnels et font un super travail. Je me suis sentie bien prise en charge. La note actuelle de 1,8 n'est pas justifiée.

Marceline Desbordes-Valmore

(Translated) WORST medical secretary in town. Unworthy of a country like Canada, it is at the level of an underdeveloped country. No one answers EVER, mailbox full. The good women don't even listen to messages, you wonder why they are there. I had an appointment a few months ago that I was canceled and since no news. IMPOSSIBLE to speak to them; AVOID THIS PLACE, you will waste your time. (Original) PIRE secrétariat médical en ville. Indigne d'un pays comme le Canada, c'est du niveau d'un pays sous-développé. Personne répond JAMAIS, boîte messagerie pleine. Elles écoutent même pas les messages les bonnes femmes, on se demande pourquoi elles sont là. J'avais un rendez-vous il y a quelques mois qu'on m'a annulé et depuis aucune nouvelle. IMPOSSIBLE de leur parler; ÉVITER CET ENDROIT, vous allez perdre votre temps.

B Dem

(Translated) All clean, brand new and respected, but it remains an unfortunate presence of the private sector in the public health system. (Original) Tout propre, tout neuf et rendez-vous respecté, mais ca demeure une malheureuse présence du privé dans le système de santé publique.

Audrey Gagnon K

(Translated) Contrary to the reviews here, I found all of the staff to be welcoming and caring. From my arrival until my meeting with Dr. Tulandi. I highly recommend. (Original) Contrairement avec les avis ici, j’ai trouvé tout le personnel accueillant et bienveillant. De mon arrivée jusqu’à mon rdv avec le Dr.Tulandi. Je recommande fortemment.

Last Of The Sarcastic

Came and saw a urologist, said he'd fax papers for mri for my back, neck and set up a new rdv for more exams, and to also notify my family doctor which I gave him papers to know who and how to contact him, he never notified my family doctor and I haven't received any calls for mri in months, note he discovered my shoulder has damaged nerves and they don't know why so it's urgent.

Alexandra Hill

The receptionists are rude, condescending, impolite, don’t listen AT ALL, and straight up do not want to help you. The only sweet, polite receptionist is Jenny, she is very understanding and wants to help. The nurses however are all wonderful. Prepare to wait 45mins + on the phone, and be disconnected.. Very frustrating! Plus, there is no voicemail.. Given pregnancy can be a stressful period, this is a horrible service !!! Prepare to wait for your Dr for 1h without being acknowledged!

Laura Bonfà

DO NOT GO HERE!! THE WORST SECRETARY'S IN THE ENTIRE WORLD!! Vanessa, the secretary yelled at me on the phone and closed the phone on me. So unprofessional!! 1 star should not even be given. I have filed a complaint with the medical center because this is not normal

Stephanie Garner

I am disgusted by this clinic. I am pregnant for the first time and no one even asked how I was feeling. You cannot reach "your" doctor. If you manage to get a callback they have it set up to go straight to your voicemail, minutes before they close. The medical staff may be fine but their practices are reprehensible. AVOID AT ALL COSTS. DISGUSTED.

Charlie

(Translated) After an expeditious consultation with a gynecologist in another center, I finally met Dr Papillon Smith and she is really great! Listening and professional A little surprised that all the interns do not speak French, but very good service (Original) Après une consultation expéditive avec un gynécologue dans un autre centre, j'ai finalement rencontrée la Dr Papillon Smith et elle est vraiment super ! À l'écoute et professionnelle Un peu surprise que toutes les internes ne parlent pas français, mais très bon service

Alice Sany

The two times I called, I was put on hold for 45 min +, which I can understand, it happens; especially in a medical center. However the receptionist was so rude and so impolite both times (the tone, the language used..) it really is shocking. My appointment is coming soon and I am terrified.

Lupa Duende

Clean, quiet, complex housing medical professional clinics.

Aicha Leits

(Translated) Poor phone service (Original) Un service téléphonique médiocre

ayd doom

Safe place

daniel lucia

I see Dr. Richard Roberts at neurology. He is a marvellous physician I have learned so much from the 2 years of seeing him and has helped me with my issue that I had since as long as I can remember. He doesn’t rush you out of the room and takes as much time as you need. Health care providers like that are very very rare to find in this province. The receptionists are very thorough at what they do will have no problem finding an appointment for you even on the last minute.

Lisa Saad

Regularly have to wait 25+mins in order to speak to receptionist. Receptionist not always curteous. No way to leave a msg. Doctor was condescending. On second appt. Was changed to 3 different rooms while waiting for doctor. No reason given. Feels like they need to pump out the clients. Only reason I am there is that it is in a convenient location. Not impressive at all. Think twice before coming here for obstetrical issues. There seems to be good reason as to why review ratings are so low.

L m

I've called over an hour an no answer and it happens all the time. I wonder what the people at the front desk have been employed to do that they barely answer phone calls.

JoAguilar Trim

I hope I can change my review on this site, but so far I have called twice to get un appointment and after waiting on the phone over 15 minutes WITHOUT an answer I hanged up. I would assume that if they are so slow to reply they won't be the best around.

Jane C

You can't reach reception or your doctor even if you are in the hospital literally having your baby and even it's an emergency. (I'd say they need more receptionists but I know they have at least three working there at a time but that doesn't seem to make a difference.) They need online booking or a voicemail system that works ASAP. And they need a separate line if you are already a patient and need to get in touch with your doctor. Stay away.

Oladipupo Zainab

This should have being a zero zero star. Firstly, they act as if they are doing you a favor and you are getting the treatment for free. The wait time on the phone is 45mins and more then they put you on hold. The receptionist are so rude. They cancelled my appointment and did not even notify me saying they doctor is not available. There are over 10 doctors in that hospital. To get an appointment is war. You have to wait for more than 10 weeks..... Healthcare should be prompt. Our lives are on the balance here.

Rosanna Sacconi

Very unhappy !!! I have been trying to get In Touch with the dermatology department for Dr Robin Wivioitt for over 2 weeks and nobody has returned any of my calls or emails , this is a serious matter but I guess they do not seem to care ! Rosanna Saccone

Katrina

The phone system is absolutely ridiculous. I understand waiting 45 minutes, no problem! However, when it tells you you are next in line and then disconnects... this is an issue. No voicemail. I called at different times over a weeks period and have sent them a fax to contact me. This rating is solely based on the phone system. The nurses and the doctors at this clinic are fantastic! Very happy with service - when it is received.

Sofiya Marunych

Secretaries are useless!!! They take the call and put you on hold for an hour. They don’t listen. They are just incompetent! Call me and make an appointment for 8am and then I receive a confirmation email that my appointment is at 9am. Reception service is just awful!

Lilya Amel Hamadas

(Translated) I just called, I stayed more than half an hour on hold so that at the end there is no one answering, it confirms the comments left below ... it does not even make you want to remind ???? (Original) Je viens d’appeler, je suis restée plus d’une demi-heure en attente pour qu’à la fin il n’y ait personne qui réponde, ça confirme bien les commentaires laissés plus bas ... ça ne donne même pas envie de rappeler ????

Olivia Yu

I was on the phone waiting to set up an appointment for 45 mins!! The receptionist put me on hold twice. I only spoken to her for less than a minute and then she placed me on hold again. She never came back afterwards. What kind of service is this? I am very disappointed.

Feh K

i have been going here for my obstercian appoitments , all the staff from the secretaries to the doctors are amazing. They make you part of their family and im so grateful to each and one of them. Yes they might be busy if you would like to reschedule your appoitment, but thats because they have a high demand of people calling. I suggest if you dont like to wait too long on the phone call when they open and you will wait less time. I would for sure recommend this clinic to anyone.

Kim

They never answer the phone. I haven't been able to reach them for more than a year. Today I was hung up on after 45 minutes of waiting.

angelica oberlin

This place is TRASH, the service is really awful and especially those rude ladies who work at the front desk... If I could rate a 0, I totally would! My new Dermatologist is Dr. Munk, located close by on Sherbrooke and is the absolute BEST, would totally recommend!

Ashley Rose

Very frustrating that you can’t get through to make an appointment. If you leave a voicemail they don’t call back either and most of the time their voicemail is full. This clinic needs to get their act together. We’re dealing with people’s health here! It’s not acceptable.

Helen Krutz

this "private clinic" did not forward a test report to my doctor and WOULD NOT give me a copy if that report. I had to fill out a form and am still waiting for report. Can I give a zero star? I did not even realize that they were not part of the MUHC because of the deceptive title "@ the Glen"

vadim teaca

Nonprofessional staff

Benjamin Steinberg

WORST SERVICE, not only is the staff rude they try scamming their customers into paying for appointments that should be free...

Max Coia

(Translated) Worst service in the world !!! I had an RV for 2 weeks: day off taken just for that / appointment with my doctor also taken 2 days later ..... and the clinic tells me that I do not have an appointment .... and once they find the proof that I really had a date, they don't even offer to be seen there. Same day when I took 1 hour to get here! I didn't even think it was possible to do that (Original) Pire service au monde !!! J’avais un RV depuis 2 semaines : journée de congé prise juste pour ça / rendez vous avec mon médecin pris aussi 2 jours plus tard ..... et la clinique me dit que je n’ai pas rendez vous .... et une fois qu’ils retrouvent la preuve que j’avais réellement un rendez vous , ils ne me proposent même pas d’être vu la Même journée alors que j’ai mis 1h à venir ici ! Je ne pensais même pas que c’était possible de faire ça

Fay Zavos

I have been on hold for 47 minutes and counting. Is anybody going to pick up my call!!!! Why did Dr. Toulandi have to move to this clinic! :-( The staff at the Jewish were prompt and efficient. NEVER HAD TO WAIT!

Gabrielle S

There is a serious problem with the lines of communication at this clinic. You will have to call multiple times, only to hold for minutes at a time and be disconnected. Leaving a voicemail is not an option as it is unavailable/full. I find this extremely concerning. If there were to ever be an emergency with your pregnancy, you are left to deal with the situation on your own. This is a shame because their team of doctors is stellar and reputable. I have nothing but amazing things to say about the doctors. Dr. Krish, Dr. Mansour, Dr. Papillon-Smith, Dr. Siriki. They are all professional, knowledgeable and caring. I would not recommend this clinic for the sole reason that getting a hold of reception is impossible.

Imane Ait

Horrible experience with the resident doctor there. Also unable to reach them to get my test results on the phone, I have been waiting for over 30mins now.

Katerina M.

Before booking an appointment, I read some of the reviews on here saying that the receptionists were incredibly rude. Personally, I found they were hard to reach but very nice and helpful. Once I parked and actually got there, I saw Dr. Krish’s resident and he was very knowledgeable. This seems like a great little setup, at least to me.

Support Technique

(Translated) Worst clinic in town to avoid absolutely don't waste your time calling them or going for a consultation there… The girls at the counter just aren't doing their job they seem lost! Also very rude and disrespectful (Original) Pire clinique en ville a éviter absolument ne perdez pas votre temps à les appeler ou à aller consulter là-bas … Les filles au comptoir ne font tout simplement pas leur boulot elles ont l’air perdues ! De plus très mal polies et irrespectueuses

Félix Lachance

This rating is for the reception only. One of the worst customer service i ever experienced. They put me on hold three time i as was speaking, tried to reached them a few times during the year without being able to speak to anyone. No follow-ups for appointment, rude and rushed on the phone.

Simy Abraham

The doctor and nurses are really good. I have a complaint about the phone system and the rude receptionist. I dont know her name else would have preferred to mention her name. Had no patience to understand that multiple times I called them back to book an appointment and got disconnected in the mid. Felt mistreated. If its language issue have the patience atleast to understand what the patient is trying to convey. Really bad treatment. Receptionists need to work on their soft skills and I see from the other comments its not the first time. Also the phone appointment system should be improved.

Johnny G Walters

The staff here are working incredibly hard. The medical admin in neurology are always happy to help and friendly. The phone wait can be delayed sometimes, but that's expected with the amount of doctors working there.

Wanda mac

If I could put a 0 I would. Waited 45 minutes on the phone to ask why I haven't received an appointment yet when my other doctor sent a fax 2 weeks ago and it was confirmed right in front of me. All she (Sarah the receptionist) could say is " maybe it got lost, you should go back to hospital and do it again". Also been here before, they just want to swipe your Medicare and get you out ASAP. Don't bother.

Randa Shadi

The receptionists are always very cold, rude and impolite. They help or provide information in the minimum way they could, that's if they provide any! Even one star is too much for them!